Hays Travel - Chorley Reviews 

683
TrustScore 5 out of 5

4.9

38 Chapel Street, PR7 1BW Chorley, GB


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Rated 5 out of 5 stars

Great staff, Lauren was really helpful. Found what we wanted without overwhelming us with options. Unfortunately, the price had risen by the time we were ready to confirm everything 24hrs later so... See more

Company replied

Rated 5 out of 5 stars

We received excellent service and guidance from the team. Initially, Lauren provided us with some very good potential options for our City break & when we had made a decision on the destination, Lily... See more

Company replied

Rated 5 out of 5 stars

I spoke to Carrie in the morning and said I wanted to go to the shop that afternoon to confirm my holiday and pay a deposit, and even though she wasn’t there that day she said that she would pa... See more

Company replied

Rated 5 out of 5 stars

Jade and Lauren were absolutely superb! They absolutely personified what good customer service looks like, they listened and understood exactly what we needed and found us a good little trip!

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 38 Chapel Street, PR7 1BW, Chorley, United Kingdom

  • 01257698034

4.9

Excellent

TrustScore 5 out of 5

683 reviews

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4.9

All reviews

(683)

118,901 reviews in the last 12 months

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Rated 5 out of 5 stars

Carrie as ever at Chorley very helpful…

Carrie as ever at Chorley very helpful and efficient and in answering any queries prior to booķing

1 May 2026
Hays Travel - Chorley logo

Reply from Hays Travel - Chorley

Thanks so much for your kind feedback Chris & booking another wonderful cruise with me - Carrie

Rated 5 out of 5 stars

Holiday …

Jade was absolutely brilliant in helping with our requested rooms and assistance requirements nothing was too much trouble she explained flight times and help with my grandaughter who has a hidden disability she tole us we could pick up a lanyard at the airport for her. We will use Hayes Travel in future great staff 👍

29 April 2026
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Reply from Hays Travel - Chorley

Thanks for your kind feedback and booking your holiday with me - Jade

Rated 5 out of 5 stars

The lady who booked my holiday we very…

The lady who booked my holiday we very professional and polite and was very organised and got me a really holiday booked

15 April 2026
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Reply from Hays Travel - Chorley

Thanks so much for your kind feedback - Lauren

Rated 5 out of 5 stars

We were hrlped by jade who was very…

We were hrlped by jade who was very helpful and able to answer all our questions that we asked .
Weve used chorley a few times and always been treated well on all occasions .

22 April 2026
Hays Travel - Chorley logo

Reply from Hays Travel - Chorley

Thanks so much for your kind feedback - Jade

Rated 5 out of 5 stars

Brilliant and easy

Hays travel Chorley are doing everything above and beyond expectations
Once again faultless easy booking
Big thanks to Carrie and the team for making holidaying so easy

8 April 2026
Hays Travel - Chorley logo

Reply from Hays Travel - Chorley

Thank you so much for your kind feedback and for booking your holiday with me - Carrie

Rated 5 out of 5 stars

Great 1st time in store

Found a holiday when we had a few considerations, Lauren suggested a resort and was very informative, she listened to what we wanted and was happy to look at reviews

5 April 2026
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Reply from Hays Travel - Chorley

Thank you so much for your kind feedback and for booking your holiday with me - Lauren

Rated 5 out of 5 stars

The staff were excellent ( Chorley…

The staff were excellent ( Chorley branch ), thorough and efficient, and nothing was too much trouble. Appreciated their patience and teamwork

31 March 2026
Hays Travel - Chorley logo

Reply from Hays Travel - Chorley

Thank you so much for your kind feedback and for booking your holiday with me - Carrie

Rated 5 out of 5 stars

Lynsey was absolutely brilliant…

Lynsey was absolutely brilliant anything l ask her she had all the information which made my booking much easier l would certainly be recommending Lynsey .

19 March 2026
Hays Travel - Chorley logo

Reply from Hays Travel - Chorley

Thanks so much for your kind feedback and booking your holiday with me - Lynsey

Rated 5 out of 5 stars

Excellent friendly service

Carrie was superb, we have never been on a cruise before but Carrie talked us through it, using her specialist knowledge of many cruises she had experienced before , gently advising what's best for us as customers.

25 March 2026
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Reply from Hays Travel - Chorley

Thanks so much for your kind feedback, it was my pleasure sorting your wonderful cruises out, I appreciate you booking with me - Carrie

Rated 5 out of 5 stars

Lovely

Lovely, friendly, listening skills abousolutly brilliant

12 March 2026
Hays Travel - Chorley logo

Reply from Hays Travel - Chorley

Thanks so much for your kind feedback and booking your holiday with me - Lauren

Rated 5 out of 5 stars

The staff are always helpful

The staff are always helpful, polite and very well mannered. They can't do enough for you, we don't go anywhere else now to book a holiday. Thanks to all the staff in Chorley

13 March 2026
Hays Travel - Chorley logo

Reply from Hays Travel - Chorley

Thanks so much for your kind feedback and booking another holiday with us - Carrie

Rated 5 out of 5 stars

Really patient finding us lots of…

Really patient finding us lots of choice to book our holiday, nothing was too much trouble and found us our bespoke holiday with no issues. Would highly recommend

28 February 2026
Hays Travel - Chorley logo

Reply from Hays Travel - Chorley

Thanks so much for your kind feedback and glad we managed to get this fantastic holiday booked for you - Carrie

Rated 5 out of 5 stars

Great staff so helpful

We booked a few holidays with Hayes and was very relaxing. Very informative staff

25 February 2026
Hays Travel - Chorley logo

Reply from Hays Travel - Chorley

Thanks for your kind feedback and booking you holiday with me - Lynsey

Rated 5 out of 5 stars

Bellademenna

Very friendly covered everything well

4 March 2026
Hays Travel - Chorley logo

Reply from Hays Travel - Chorley

Thanks for much and booking you holiday with me - Carrie

Rated 5 out of 5 stars

Excellent Service

Carrie sorted out 2 cruises for us. One required more effort since it was booked on board and required liaison with the cruise company directly. Carrie dealt with our requirements in a friendly and professional manner. It is an absolute pleasure to deal with this company.

3 March 2026
Hays Travel - Chorley logo

Reply from Hays Travel - Chorley

Thanks so much for your kind feedback and booking another wonderful cruise with me - Carrie

Rated 5 out of 5 stars

Excellent

Excellent, in depth , helpful service

26 February 2026
Hays Travel - Chorley logo

Reply from Hays Travel - Chorley

Thanks so much for your kind feedback and booking your holiday with me - Lauren

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