Excellent. Travel Consultant Carrie listened to our requirements and repeated them spot on, presumably to make sure she understood exactly what we wanted. Researched a number of options to find the b... See more
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A great welcome from Carrie, remembers us and our likes from previous visits, got us booked on a cruise super quick, made sure we knew exactly what we were buying, tried her hardest to find further in... See more
Company replied
An absolute magical experience. Couldn't ask for anything more. Kelly ( I think that's her name ) was so helpful far beyond what I expected. Well done to the Chorley branch.
The staff at Hays Chorley are always so helpful. You are always welcomed into store with a smile and nothing is ever too much trouble. We wouldn’t use any other travel agent now
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
38 Chapel Street, PR7 1BW, Chorley, United Kingdom
- 01257698034
4.9
Excellent
652 reviews
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Great Customer Service
Quick, efficient, helpful
Lauren was fantastic helping us to book our 1st cruise.
Will certainly use Hays Travel again in the future
1 August 2026
Fiord Cruise booking
Our consultant was really helpful.
Not pushy but really informative.
2 August 2026
The staff at Hays Chorley are always so…
The staff at Hays Chorley are always so helpful. You are always welcomed into store with a smile and nothing is ever too much trouble. We wouldn’t use any other travel agent now
2 August 2026
Amazing service
Carrie was very helpful finding us our holiday to New York, she went out her way to find a hotel that was ok for us due to my disabilities and at such a good price too
31 July 2026
Excellent
Excellent. Travel Consultant Carrie listened to our requirements and repeated them spot on, presumably to make sure she understood exactly what we wanted. Researched a number of options to find the best deal financially and suitable flight times etc., Very professional, knowledgeable about the resort, polite and friendly. First time using Hays Travel and would definitely use again.
29 July 2026
absolute magical experience
An absolute magical experience. Couldn't ask for anything more. Kelly ( I think that's her name ) was so helpful far beyond what I expected. Well done to the Chorley branch.
30 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful
Very helpful, friendly and patient staff. Explained everything about our booking in depth. Highly recommended.
22 July 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Jade
Quick, easy, helpful and friendly
I have used Hays before but only for currency this is the first time for a holiday. Normally book myself on line but tried a human interface. I had a good idea of what I wanted but the travel agent was very friendly and helpful. First choice sadly not available but second choice secured and paid for.
29 July 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Lauren
Very helpfull and polite deffo go back…
Very helpfull and polite deffo go back again in the fucture im ver happy.
29 July 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking another wonderful holiday with me - Carrie
Very helpful
Very helpful. Jade was extremely thorough and determined to get us our break away!
29 July 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Jade
Carrie was so patient in explaining…
Carrie was so patient in explaining everything even after 3 or 4 call backs and I wasnt rushed at all.
She explained everything perfect and made my booking a pleasure.
29 July 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking this bucket list trip with me - Carrie
Lovely friendly staff very helpful and…
Lovely friendly staff very helpful and quick and efficient sorting our holiday
28 July 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Lily
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your holiday with me - Carrie
Lauren is lovely and has helped us with…
Lauren is lovely and has helped us with our booking, very knowledgeable
19 July 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your with me - Lauren
Jade went above and beyond to find us…
Jade went above and beyond to find us our holiday and for a fantastic price too
26 July 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your with me - Jade
A great welcome from Carrie
A great welcome from Carrie, remembers us and our likes from previous visits, got us booked on a cruise super quick, made sure we knew exactly what we were buying, tried her hardest to find further info for us. A really great experience .
26 July 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking another wonderful cruise holiday with me, I do appreciate it - Carrie
No pressure staff very helpful and…
No pressure staff very helpful and knowledgeable good advice very patient have used hays many times and will continue to to do so and would recommend them very wholeheartedly
Well done hays again
25 July 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking another holiday with me, I do appreciate it - Carrie
Always good advice and very patient…
Always good advice and very patient with the elderly
25 July 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking another wonderful cruise with me, I do appreciate it - Carrie
Very helpful and provided us with…Better than others
Very helpful and provided us with exactly what we wanted
17 July 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your with me - Jade
Reply from Hays Travel - Chorley
thanks for booking your holiday with me - Lauren
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