Great staff, Lauren was really helpful. Found what we wanted without overwhelming us with options. Unfortunately, the price had risen by the time we were ready to confirm everything 24hrs later so... See more
Company replied
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We received excellent service and guidance from the team. Initially, Lauren provided us with some very good potential options for our City break & when we had made a decision on the destination, Lily... See more
Company replied
I spoke to Carrie in the morning and said I wanted to go to the shop that afternoon to confirm my holiday and pay a deposit, and even though she wasn’t there that day she said that she would pa... See more
Company replied
Jade and Lauren were absolutely superb! They absolutely personified what good customer service looks like, they listened and understood exactly what we needed and found us a good little trip!
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
38 Chapel Street, PR7 1BW, Chorley, United Kingdom
- 01257698034
4.9
Excellent
683 reviews
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Lilly was so helpful and polite at the…
Lilly was so helpful and polite at the Chorley branch!!
29 May 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Lily
Always a pleasure to do business with
Always a pleasure to do business with. Highly knowledgeable staff, very pleasant, well organised & competent. Great range of holidays on offer. Would highly recommend.
27 August 2025
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday at Hays Travel Chorley
The lady was amazing ,very patient and…
The lady was amazing ,very patient and genuinely interested in finding the perfect holiday for me and my family .
2 June 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking another wonderful holiday with Hays Travel Chorley, I do appreciate it - Carrie
Very warm and knowledgeable
Very warm and caring. Nothing is too much trouble. Very knowledgeable and just very human
3 June 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking another wonderful holiday with me, I do appreciate it - Carrie
Always a pleasurable experience to talk…
Always a pleasurable experience to talk to the staff at hays travel chorley, especially carrie who goes above and beyond to get us a good deal on any holidays we enquire about. Thankyou very much xxx
3 June 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking another wonderful cruise with me, I do appreciate it - Carrie xxx
Always book with hays the staff are all…
Always book with hays the staff are all lovely nothing is to much trouble will spend as much time with you as you need
20 May 2026
Unprompted review
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback
Reply from Hays Travel - Chorley
Was my pleasure booking your holiday - Carrie
Excellent service
Lily was so friendly and very patient she went through lots of holidays to find us the right place. She smiled and made us very comfortable we was made to feel at ease and was able to ask her to go backwards and forward with the choices on offer. This is my 2nd with hays and we will definitely be back Thank you Lily xx
22 May 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Lily
Was dealt with quickly and efficiently…
Was dealt with quickly and efficiently staff very helpful
17 May 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Carrie
Great service great customer service.
Great service great customer service.. even advised me I was able to get special assistance and sorted it out for me! Very grateful thank you
17 May 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback, hope you have had a wonderful holiday thanks Carrie
Excellent again
Excellent again. My first choice for booking holidays. They always have what I'm looking for at a great price.
16 May 2026
Reply from Hays Travel - Chorley
Thank so much Jane for your kind feedback and booking another holiday with me, I do appreciate it - Carrie
Very friendly and efficient
Very friendly and efficient. Managed to complete booking with no fuss and quite quickly. Was given all the information I needed. Have used them many times before and they are always very professional. Great service.
14 May 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Lauren
Great service, advice and help
Great personal service, help and advice from Jade at the Chorley branch of Hays travel. Booking went smoothly with all options covered. Good interaction with other members of staff in the branch as well. Very friendly and welcoming team.
13 May 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Jade
Appreciation to Jade in the Chorley…
Appreciation to Jade in the Chorley shop for serving us so well with our holiday booking
13 May 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Jade
Jade got everything just right
11 May 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Jade
Carrie was so helpful and very friendly…
Carrie was so helpful and very friendly made booking so easy
6 May 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your wonderful cruise with me - Carrie
The ladies in the store made it such a…
The ladies in the store made it such a pleasant experience especially the manageress whose name I can’t for the life of me remember.Also the man in Travel Currency made getting the right amount of money to travel with so easy.
6 May 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback Denise and booking your holiday wonderful with me - Carrie
The lady who sorted out our holiday…
The lady who sorted out our holiday booking was extremely helpful and patient with us . She was efficient and checked everything before she completed the booking .
5 May 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your holiday with me - Jade
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Lauren
Straightforward
26 April 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Lily
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