First impression was a great smile and welcome by Ceri @ Broughton. Ceri was very knowledgeable and explained the holiday options clearly and was not pushy, the booking process was quick and ea... See more
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See what reviewers are saying
Fantastic place to book a holiday. Lovely friendly staff and plenty of holidays to choose from. Good rates on Travel money too when you've booked. Highly recommended, Broughton Park store
Fantastic helpful friendly staff. Was seen within minutes of entering the store and Dyane was really helpful and sorted my holiday really quickly. Got me a great deal on the exact date and hotel I wan... See more
Company replied
Charlotte was so helpful and thorough. She was a delight to deal with and very reassuring. It was a relatively complex booking with flights to Trinidad, a connection to Tobago and a home flight from... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 6 Broughton Shopping Park, CH4 0DP, Broughton, United Kingdom
- 01244455791
4.9
Excellent
2K reviews
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It was really easy to book my cruise
It was really easy to book my cruise. They were really knowledgeable and knew alot about the ship I wanted to book. I am very pleased I chose hays travel broughton.
28 April 2026
Reply from Hays Travel - Broughton
Thank you very much for your feedback! We really appreciate it :)
Very good customer service and very…
Very good customer service and very knowledgeable staff member (Natalie).
5 May 2026
Reply from Hays Travel - Broughton
Thank you very much for your feedback! We really appreciate it :)
Great staff
Great staff, fantastic reception. Made us relaxed and sorted out our needs.
23 April 2026
Reply from Hays Travel - Broughton
Thank you very much for your feedback! We really appreciate it :)
Reply from Hays Travel - Broughton
Thank you very much for your feedback! We really appreciate it :) - Chloe
Charlotte was excellent really helpful…
Charlotte was excellent really helpful it was a pleasure to book with you! - thank you Charlotte 😃
4 May 2026
Reply from Hays Travel - Broughton
Thank you for the lovely feedback, I will pass this onto Charlotte - Chloe
The young lady who helped us at hayes…
The young lady who helped us at hayes travel broughton was great at her job the lady was called ruby
4 May 2026
Reply from Hays Travel - Broughton
Thank you for letting us know. We will pass this onto Ruby for you :) - Chloe
Reply from Hays Travel - Broughton
Thank you for the lovely feedback.
Everything the best
4 May 2026
Reply from Hays Travel - Broughton
Thank you so much for the feedback :)
Dan was great
Dan was great, very friendly and informative helping us book our first cruise. Would definitely recommend ☺️
26 April 2026
Reply from Hays Travel - Broughton
This is great to hear! I will be sure to let Dan know. Thank you.
Reply from Hays Travel - Broughton
Thank you so much! Glad we could help :)
Charlotte was amazing to the point and…
Charlotte was amazing to the point and catered for all of our needs.
2 May 2026
Reply from Hays Travel - Broughton
Thank you for this! I will be sure to let Charlotte know :) - Chloe
Cruise fun
Staff really helpful ,Dan Lee's is superb booking cruises as I have always booked with hays for many yrs
29 April 2026
Reply from Hays Travel - Broughton
Thank you, this is lovely to hear :) I will pass this onto Dan for you - Chloe
Reply from Hays Travel - Broughton
Thank you so much for this! We really appreciate the feedback - Chloe
Dan was an ideal consultant
Dan was an ideal consultant. Dealing with all of our queries thoroughly and talking us through all of our options.
30 April 2026
Reply from Hays Travel - Broughton
Thanks for the kind words, I will be sure to let Dan know :) - Chloe
Perfect
Perfect. Couldn’t fault Dan’s service, listened to everything I wanted and gave great advice. Booked the perfect holiday. Will now never go anywhere else. Thanks again!
29 April 2026
Reply from Hays Travel - Broughton
Thank you so much! I'm sure Dan will appreciate this feedback - Chloe
Very helpful, thank you
Natalie was very helpful in arranging our holiday booking, thank you.
Kind regards
Richard & Lily
28 April 2026
Reply from Hays Travel - Broughton
Thank you very much for the Review, I will be sure to let Natalie know :)
All the staff are lovely and helpfull…
All the staff are lovely and helpfull and they make you feel like your in good hands , the booking was made easy and Ceri done so much to make sure we our holiday was the best place to go , i only use Hays Travel in Broughton . Would never go anywere else x
21 April 2026
Reply from Hays Travel - Broughton
Thank you so much for the lovely words, I will be sure to pass this on for you :) - Chloe
Hays Travel Broughton Park are friendly and welcoming.
Hays Travel Broughton Park are always friendly, welcoming and professional.
Chloe was excellent. She tried lots of companies and was very patient.She's a great asset to Hays.
19 April 2026
Reply from Hays Travel - Broughton
Thank you so much Tracy!! Glad we managed to find you something in the end :) - Chloe xx
Diane was very professional and helpful.
12 April 2026
Reply from Hays Travel - Broughton
Thank you for the feedback , I will pass this on for you :) - Chloe
We were very happy with the service we…
We were very happy with the service we received. We were able to book exactly where we wanted to go and the dates.
13 April 2026
Reply from Hays Travel - Broughton
Thank you, we are happy we managed to help :) Have a lovely trip - Chloe
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