Hays Travel - Aberdeen Reviews 

1,214
TrustScore 5 out of 5

4.9

28 Bon Accord Centre, AB25 1HZ Aberdeen, GB


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Rated 5 out of 5 stars

Spoke to Chase at Aberdeen Bon accord centre,got excellent attention. He kept me upto date with flight prices until we decided on dates. Got all booked yesterday getting the flights £150 cheaper th... See more

Company replied

Rated 5 out of 5 stars

Decided to surprise my wife with a 20th wedding anniversary trip to her favourite destination. One quick call to Chase with what I was looking for and before you could say “Colosseum” he had the per... See more

Company replied

Rated 5 out of 5 stars

Claire was excellent and very helpful organising our cruise . Could’nt of as for a better travel agent, ever informative and quick at getting back to us . Will definitely book again

Company replied

Rated 5 out of 5 stars

The young lady who assisted us could not have done more to help find the hotel/riad to meet our needs She was very pleasant and knowledgeable She spent a considerable time with us and explained the... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 28 Bon Accord Centre, AB25 1HZ, Aberdeen, United Kingdom

  • 01224042711

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,214)

118,901 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy process in booking cruise we…

Easy process in booking cruise we wanted. Staff knowledgeable and efficient. Made sure we didn’t miss anything!

9 June 2026
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Reply from Hays Travel - Aberdeen

Thank you so much for your kind words. Abi

Rated 5 out of 5 stars

Hays Bon Accord first class as always

Fabulous service again from Chase. He took time to find the right deal for us which just makes the whole process seemless and stress free. Look forward to booking future trips

15 June 2026
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Reply from Hays Travel - Aberdeen

Thank you so much for your review. Chase

Rated 5 out of 5 stars

Outstanding service with a friendly face

We visited Hays to meet with Kim again who had booked us holidays in the past. Kim went above and beyond making sure she found us the holiday that would suit us. The advice she gave us was fantastic. Even though we tweaked our holiday a few times Kim didn’t mind she just wanted to make sure we got it right for us. We would no longer book online. Having someone face to face and their knowledge to help makes the trip into town all the more worth it. So much so we are going to book again with Hays travel and Kim again very soon. Outstanding service with a friendly face.

13 June 2026
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Reply from Hays Travel - Aberdeen

Thank you so much for you review. Kim

Rated 5 out of 5 stars

All booked. Thanks Chase.

Nice friendly member of staff meeting you as we entered the shop and showed us to a very helpful sales man (Chase) desk, he made sure we were comfortable and asking how we were. Before taking details about our plan for our family Australia trip.

7 June 2026
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Reply from Hays Travel - Aberdeen

Hi Mr Whyte, Thank you for your great review, I really appreciate it. I hope you have a great time when it comes. Chase :)

Rated 5 out of 5 stars

Claire was excellent once again

Claire was excellent once again, perfecting the ideal holiday for us. Would highly recommend her and Hays travel

7 June 2026
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Reply from Hays Travel - Aberdeen

Hi Norman :) Thank you for the great feedback as alway's - Claire :)

Rated 5 out of 5 stars
Hays Travel - Aberdeen logo

Reply from Hays Travel - Aberdeen

Hi Angela,

Thank you for your kind feedback, it was a pleasure helping you with your holiday.

Thanks Claire

Rated 5 out of 5 stars

Chase at the Aberdeen branch was…

Chase at the Aberdeen branch was extremely friendly and very helpful in finding a holiday for myself and my mum. We went in with nowhere in mind and just used Chase's experience to find the ideal holiday for us

5 June 2026
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Reply from Hays Travel - Aberdeen

Hi Pauline,

Thank you for your kind feedback, it was a pleasure helping you with your holiday.

Thanks Chase

Rated 5 out of 5 stars

Super Helpful

Abbie was great in helping us find a great deal for where we wanted to go and nothing was too much for her. Thank you!

31 May 2026
Hays Travel - Aberdeen logo

Reply from Hays Travel - Aberdeen

Hi Chelsee, Thank you very much for your kind review and booking with me - Abi :)

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful
Helped me get the holiday I needed for my family

24 May 2026
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Reply from Hays Travel - Aberdeen

Hi Linda, thank you for your kind review - Kris :)

Rated 5 out of 5 stars

We were treated well by a very…

We were treated well by a very knowledgeable and patient representative.
He talked us through some holiday options before we selected a lovely break to Corfu

26 May 2026
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Reply from Hays Travel - Aberdeen

Hi Marjorie, thank you for your kind feedback - it was my pleasure. Kris :)

Rated 5 out of 5 stars

AMAZING EXPERIENCE

Claire is absolutely amazing at her job she takes time to explain everything and gives very good advice she offers to get our seats and boarding passes all ready for us which is a huge help for us as not very good with technology this is our 3rd holiday that we have gone to her to organise for us, nothing is too much of a problem for her and the last holiday we had booked with her we had to cancel due to my husbands health, she helped us with everything writing letters for us she really goes above and beyond and we are so grateful.

21 May 2026
Hays Travel - Aberdeen logo

Reply from Hays Travel - Aberdeen

Thank you so much, such kind words. Claire

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