Hawes & Curtis Reviews 

Excellent shirts- it’s been 16 years since my last Hawes shirt & I’m absolutely thrilled by the 5 I’ve ordered. They’ve exceeded what I expected… used TM Lewis & Charles Tyrwhitt & been happy but the quality & cut exceeded my expectations… I won’t be using another shirt maker again.
Huge thanks, they’re great.

One of the shirts we bought frayed badly on one side of the collar after the first wash.
We use Miele washing machine on the shirts mode for the washing.

We had issue with only one shirt and was clear it is a quality issue.

When reported this to the company’s customer service we got bombarded with messages that is tear and wear.
Even after sending the shirt at my own expenses to the company the customer service agent insisted it is tear and wear.
I then took the item to a shop, and was not surprised that the shop agreed that it is a brand new shirt and the collar fraying is a one off quality issue.

Too bad for the company to have a customer service agent that cannot differentiate between tear and wear and quality issue.

It looks like there is only one ill prepared customer service agent that doesn’t Mather what can’t think outside the box and accept the quality issue.

Funny enough I have taken this shirt to different physical branches and both of them agree is a faulty product.

Disgraceful service, delay in delivery and no willingness to help regardless so many emails I sent but yet no one cares

I recently ordered some shirts from Hawes and Curtis. It was left outside my front door as there was no-one at the property. My front door is visible from the road.

A couple of hours later, someone on a bicycle has noticed the parcel and taken it. I have this on CCTV.

As per royal mail policy, parcels should not be left outside the front door if it's visible from the road. The courier has confirmed this to be the case as well.

The level of customer service from Hawes and Curtis received has been appalling. They have not acknowledged the wrongdoings from the courier and offered any kind of help.

Having waited a little longer than expected for an exchange, the matter was quickly resolved once it was brought to the attention of a manager. The quality of their products is top draw.

Purchased monk shoes a few months ago, and due to very soft leather in toe cap and seemingly no stiffeners, it developed a crease on the very tip of the toe box (very unusual!). In terms of care, the shoes are sized correctly for my feet and I used shoes trees and occasionaly polished. Raised with customer service but they refused this was a quality issue and would not offer and refund/replacement. Very disappointing considering the shoes £169 retail price tag. Not something I have every had on my many pairs of smart shoes from a number of manufacturers.

I ordered a pair of tan wingtip brogues for £96, which looked beautiful online. Unfortunately, the shoes arrived damaged. For a brand that presents itself as premium, this was extremely disappointing.

The packing was excellent, but the product itself was not fit for sale. I contacted customer service just over an hour of delivery and it took over two days to even get a reply. When they did respond, I had to go through multiple emails, and provide extra photos, and I am expected to wait two weeks for a full refund .

I’ve since had to return the shoes at my own inconvenience. For a company with such a long history, I expected far better standards of quality control and customer service.

Based on this experience, I will not be ordering from Hawes & Curtis again.

First order, first mistake, first and last shirt!
How I wish I'd read these reviews first. Received the shirt ok, not as blue as it looked, but the fit, XL Standard Fit, is terrible. I'm 6ft, medium build, weigh 14stone. The shoulder/arm seam sits on top of my shoulder and the sleeves are nearly tight on my biceps and forearm. I'm no gorilla or even muscular, but this is ridiculous! Awful fit after drawing the line under dropping quality from CT I expected better for £40, £35 +£5 for delivery.
So with their 'warehouse' fee of £3 it's cost me eight quid to find out they mis-describe their sizes and send out close cut cheap cotton shirts! Not happy.
They also state you need to wrap the shirt 'as it was'! You're kidding me!
Tried to phone 4times. Horrible American woman accent. Four times it cuts off after ten minutes!
AVOID THIS AMATEURISH BUNCH - READ THE BAD REVIEWS, YOU COULD BE NEXT! Edit order no.3606561

The quality of their linen shirts are truely appalling. Ten or so wears in and the shirt is literally falling apart at the seams. It's as if the fabric is as weak as toilet paper.

I wish I'd read Hawes & Curtis Trustpilot reviews before making a purchase. Hawks & Curtis are not a premium brand.

It's a shame I can't post photos on this review as the photos would speak for themselves.

I cared for this shirt, washed is delicately, didn't tumble dry it. I remain astonished how fragile and weak the fabric and stitching is.

I've unsubscribed from their horrible spammy and annoying emails and I will have nothing further to do with this terrible clothing company.

Clothes were good. But just the amount of plastic and paper packaging of individual shirts was ridiculous. Plastic around the collars and plastic clips seems a waste as they are thrown out and the shirt goes straight in the washing machine. Plus if the shirt is the wrong fit do you have to put all back together again to return. Even though liked cloths won't be buying when some of the world is trying to reduce single use plastics.

All suits make you select a leg size, then tell you you cannot return trousers that do not fit. Do not order online, this is a total scam. Apparently leg 34 waist 34 trousers are 'custom made', even though they are clearly stock (and why wouldn't they be at those measurements?). Has left me out of pocket, and I will never shop from them again.

I received four shirts that had a different collar type to the ones I ordered. After speaking to someone on the phone I was advised to place a new order on which they would add a note as to which collar type was needed. Paying another £6.95 for delivery I received the new order the next day, incorrect again. There seems to be some serious issue with the labelling of products in the warehouse. I am now several days away from the event I need the shirts for, £240 out of pocket, with nothing to show for it except two parcels full of the incorrect product.

Terrible service! I placed an order, after 1 hour I made a request to change the shoe. I was told I could not change my order as it had been dispatched. After 5 weeks I have still not received my order, I have sent 5 emails following up the status of the order with no response!!

My parcel from Hawes and Curtis says it has been delivered, but it has not been and no card has been left through my door. I have sent two emails on Monday and yesterday, no reply. And I would love to know how everyone is getting through to their customer service phone number as I have called the number on the email several times and just put on hold for ages then told no support agents can take my call please call back later. It feels like a rogue company at this point and I will be reporting them. It’s crazy, they reply to trustpilot reviews in 2 days and just ignore emails like they are begging for bad reviews!

I question the quality of the products and customer service. I bought a pair of leather trainers for my husband, but after approx. 10 wears the stitching has started to come undone on the front of the shoe. The company were not interested, and called this wear and tear.

Absolutely terrible refunds process. Been over 3 weeks since my returned items were received by them. When I contacted customer service, they said my refund was requested and I should receive a refund confirmation once my refund has been processed - this should’ve happened within 24 hours as I paid via paypal. It’s now been 1 week and still not received any refund confirmation. Customer service reply times are appalling and incredibly unhelpful. Avoid at all costs.

Casually wondered in and was very surprised by the warm and professional staff. I was served by a young man named Vincent and he was genuine, sincere and most importantly he listened to my needs and gave me options to match. Keep up the good work.

The sales guy called Leroy in the Stratford branch was excellent in helping my son choose the right wedding trousers nothing was to much trouble was so experienced with the alterations would most definitely shop there again. And thank you Leroy for making a stressful time go with ease .
Fantastic

Hawes & Curtis is a long-established and distinguished British fashion brand, founded in 1913 by Ralph Hawes and George Frederick Curtis. Known for its heritage in shirtmaking, the brand has served royalty and celebrities alike over the decades.

Today, Hawes & Curtis operates stores in the UK, Germany, and the UAE, and maintains a strong online presence with dedicated websites for the UK, Germany, and Australia.

While they’re a respectable brand overall, they’re not my personal favourite when it comes to shopping. TM Lewin, once a major player in the same space, unfortunately went bust—likely due to poor management, despite their popularity.

By comparison, my go-to for smart-casual wear is Charles Tyrwhitt. Founded in 1986 by Nick Wheeler OBE, the brand was named after his middle names. You’ll often find Charles Tyrwhitt and Hawes & Curtis side by side on Jermyn Street, competing like the McDonald’s and Burger King of menswear. If you find one, you find the other usually not so far away. I’m not sure who opened first on these high streets but one is certainly copying the other. Brent X shopping center has both opposite one another by way of example. In my experience, Charles Tyrwhitt offers better quality and customer service. Their 6-month product guarantee and generous new customer discounts are great perks.

In contrast, I’ve had less-than-stellar experiences with Hawes & Curtis staff. For instance, at their Central London branch, a staff member refused to process a refund—despite my valid receipt—because the "item wasn’t in stock". Made no sense to me because I requested a refund and not an exchange. I had to wait around 16 minutes while he debated the issue with his manager, only to eventually approve the refund without so much as an apology. It felt unprofessional and showed a lack of common sense. That same staff member later transferred to the Brent Cross store near me, which I’ve since avoided for a while.

It only takes one bad experience to tarnish a brand’s reputation, and unfortunately, that was mine with Hawes & Curtis. So far nothing like this with Charles Tyrwhitt but they seem to be a very well run company and they know what they are doing.

I have purchased H&C shirts in the past. I currently have 11 shirts in my closet in various styles (satin fitted, satin pussybow, stretch cotton fitted and cotton fitted) and I'm usually very impressed with the cut, quality and fit. However, this time around, I purchased two stretch cotton fitted shirts (in floral styles) and the quality is very poor. The fabric is very thin compared to my older shirts and feel more like a polyester blend than cotton. The cut is nice but the fact that fabric is so thin it almost looks cheap. Very disappointed and I don't think I will be purchasing in the near future since I can get similar quality for less. At this point, I think customers are just paying for the brand name.