Peter Marsh
Worst experience ever.
Worst experience ever.
We've been a very long term customer of SendGrid. Out of the blue, they suspended our account. It was impossible to speak to anyone about this, a week has passed and they still never got back to us, so we lost all of our emails that were sent to customers.
We've moved away from SendGrid now and will NEVER use them again.
Order not received yet despite being…
I'm updating this from a 1 star review, given because of initial poor customer service. Plants eventually arrived several weeks after ordering. Plants appeared to be in very good condition and they are now planted and seem to be doing well.
Top online experience
Top online experience. I needed to exchange the item but could pop in to the local store and change it there, which made it especially convenient. Look forward to purchasing from Ted Baker again.
Thanks for writing Ted a review.
We are delighTED to hear you was pleased with our services and your recent order. Also, it's great to hear your experience came with ease.
We look forward to seeing you again soon too!
Kind Regards,
Ted
Great easy to use website
Great easy to use website, good currency exchanges when pre purchased.
Only let down by very poor customer service at Manchester Airport, only one person on the tills despite a huge queue. Rather miserable girl also sat at the counter counting money, would have been nice if she could have stopped what she was doing to deal with the queue or at least acknowledge the wait and apologise to her customers.
Thank you for taking the time to review our services, your feedback is important to us.
We are sorry to hear that you did not receive the level of customer service that we expect from our staff.
We will be sure to feed this back to the relevant store management and trust that this does not deter you from using our services again in the future.
Yours sincerely,
Online Support Team
I've been a long term customer of this…
I've been a long term customer of this company however this is now coming to an end.
I signed up to Beachbody On Demand - which has been fairly good, however they started introducing ADVERTS at the beginning and end of every workout video.
Really annoying adverts too, like trying to sell stupid plastic containers so help people have better portion control.
I went on their website to complain about this, but it's IMPOSSIBLE to speak to anyone.
I then looked further at how to CANCEL. Not so easy !!
I've reported my card as stolen now, so I hope the payments will stop.
Beachbody have lost a very long term and valued customer.
Now I've picked up the work out videos cheap on eBay and I will never give Beachbody another $, nor will I ever say anything good about them ever again.
I've been a gym user for almost two…
I've been a gym user for almost two years, using their flexible membership whereby you pay more, but you can give 1 calendar month notice and cancel your subscription.
I gave notice to end my membership, cancelled my direct debit 7 days later and as of yet, customer services have not replied to confirm my membership has been cancelled.
I'd appreciate some contact from Village Hotels to confirm if my membership is cancelled or not.
Let me just add - this company is crazy, they spend so much money on marketing and advertising but they have absolutely no customer service.. just look at the 1 star reviews overwhelming the entire Internet!
I've updated my review to reflect
I've updated my review to reflect that although my first email was not received, I consequently received really excellent customer service from Bannersnack. Thanks so much.
We're sorry to hear you had a bad experience with our product. We checked all our communication channels and we did not find any message from you. Can you please send an email to contact@bannersnack.com? As soon as we receive it we'll get back to you with the refund.
Thanks for your understanding!
The Bannersnack Team
Great experience with these guys.
Great experience with these guys.
I've been a member for about 7 years and never needed to call them out, until earlier this week!
The engineer got to me in about 45 minutes and was a top bloke, really helpful and cheerful made me feel a bit better about my predicament.
I also got a call about an hour after my initial call checking up on me to see if I was still waiting and if I was alright.
Really impressed with the service and will renew with them when my existing membership comes up an end.
I really like shopping with Festive…
I really like shopping with Festive Lights. Fantastic experience using their website.
Absolute rubbish.
Absolute rubbish.
I clicked on a sign up link from my Revolut account to eventually be told that I can't set up a business account on the same mobile number as my personal account.
Revolut - not many people have separate mobile phones for their personal life and their work life. This renders this product absolutely useless.
Added to the fact that there was a TWO HOUR wait for the customer service rep to get back to me on "live" chat I have to conclude that although Revolut used to be one of the best products in the financial market, it is now nothing special. I advice consumers to look at competitor products instead.
I purchased life insurance via…
I purchased life insurance via Cavendish Online after having spent a lot of time researching the best and lowest cost policies for my circumstances.
Cavendish Online were significantly cheaper than if I had bought it direct, or if I had used a comparison website.
We were a long term customer of these…
We were a long term customer of these guys but I just found out that they almost TRIPLED our subscription price without telling us.
Also, in our last dealings with this company, one of their account managers tried to "upgrade" us from our 19.95 plan to the 339 plan - even though they must have known we didn't need it.
Because you've done this, you've lost our trust and we will spend our money with one of your competitors.
ISSUES
I'm currently going through a massive issue with eSure which is going to potentially cost me many hundreds of pounds!
Someone drove in to my car whilst it was parked on my driveway - I phoned up to make a claim and the man at esure clearly stated that it would not affect my no claims discount. Great! I thought.
What he DIDN'T tell me was that they would remove my no claims until they consider the claim resolved.
During this time, my renewal has come up - and guess what! I'm now stuck with no claims discount.
What makes matters worse is, esure are not helpful on the telephone.
They really don't appear to care about their customers at all! This situation was caused by them not explaining to me what the full procedure is - the least they could do is be a little more apologetic and at least appear like they care.
There are a few days left on my policy and unless they can close the case and credit back my no claims discount I'm going to get a policy elsewhere, even if it does cost more money.
UPDATE
-----------
Thanks to me being extremely proactive on the telephone I was able to get the issue resolved on the day that my new insurance was due.
Yet again, eSure didn't care at all that I was leaving them for a competitor or that they had messed up my case, or that they did nothing to resolve the case adequately for me.
CASE IN POINT - Look at the response eSure have added to my review. It's a completely disinterested bog standard reply telling me to email them. What happens if you email them? NOTHING.
I'll never use eSure again and I advice anyone reading this to do a bit of research in to other car insurance providers and to pay a couple of £ extra each month and go with a company who have better customer service.
This company needs to be investigated
Think carefully before you give this company any money!
Across the website you'll see something like "'user is not a Premium member and may not reply to messages"
What they actually mean is, if the other person has not paid for a subscription then they will not be able to read your message.
Spoiler alert - practically nobody pays for a subscription!
It's completely unreasonable for BorrowMyDoggy to have to expect both parties to have to pay for a membership. It's nothing more than profiteering - no matter how much they dress it up as safety well fair for the dog.
I'm currently considering bringing this up with my credit card supplier - who will likely give me a refund and charge BorrowMyDoggy a big charge in the process.
I hope this company gets investigated and they get shut down.
RESPONSE
Your patronising response is really not helpful and it does nothing to help with the the awful credibility of your shoddy website. I don't appreciate your tone, to imply that because one person contacted me that I should therefore find your website useful.
You can continue to regurgitate the same useless points about how amazing you think your website is to all of the hundreds of 1 star reviews on here, but the fact is, you have a serious issue the way that you subscription model works. Instead of continuously patronising your customers, why don't you take notice of them and consider addressing the consistent complaint that everyone is bringing up? If you had already done this, your website and business would not be suffering from such devastatingly poor feedback.
Thank you for getting in touch and your feedback.
We are sorry to hear that you are not happy with your BorrowMyDoggy experience so far.
We have had a look and you have 18 premium owners within 3 miles of your postcode and 72 premium within just 5 miles. It also looks like an owner contacted you to see if you would like to meet up. We will be more than happy to contact some of those 72 premium owners for you and help you find some suitable matches if you want :)
We have an annual membership fee of £12.99 in place for borrowers, and this covers our verification process to ensure BorrowMyDoggy remains a safe and trusted community. Once members have completed this process and become a Premium member, they can contact an unlimited number of owners, to find their pawfect match.
The annual fee also allows us to provide accident and third party liability insurance cover and a 24/7 Vet Line.
We also let all our members complete a basic profile so they can check if they have any suitable members near them before paying.
If you would like us to help you find a match, please email us at: woofwoof@borrowmydoggy.com.
Kind regards,
BorrowMyDoggy
I found this website via Google…
I found this website via Google Shopping as they were the lowest price.
Having spent considerable time looking through their products, I went through checkout to make an order.
When I entered my UK address, a regular, totally normal, nothing untoward UK address based in Manchester, it came back saying there were no delivery providers and that I couldn't proceed any further.
I tried clicking on the "contact us" page and was presented with an extremely unhelpful page full of questions and answers.
If I had been able to see an email address, I would have contacted them, and hopefully have sorted out the issue. Instead, here I am, letting you know that I'll be buying elsewhere instead.
Thank you OMBUDSMAN for saving the day
I had problem after problem with Iresa - the only way I managed to get everything resolved was by logging a complaint with the Ombudsman.
I highly encourage you to visit the ombudsman website and take the time to fill in a report, and submit clear concise points that show how badly Iresa have messed up and how awfully they have treated you.
Literally, within a couple of days of the Ombudsman being involved, they resolved the matter and I got compensation and a written apology.
Do it people, do it for the sake of your sanity, and so you can show Iresa that in no uncertain terms that they are in the wrong and that you won't stand for it.
REPLY FROM IRESA
IRESA just kindly responded to my review - and it only took them almost a month!
Unfortunately for IRESA though - they have ignored the Ombudsman's findings and so they are currently being investigated further!
Well done IRESA... Worst customer service as always!
Kind regards,
Martin
HELP
HELP
Similar issues to everyone else.
#1 I moved out of a property almost 12 months ago, but Iresa are still refusing to close my account. I'm over £300 in credit but they will not do anything about it.
#2 I am trying to switch away from Iresa in my current property, but the switch has been DENIED because there is a £11 debt on the account. I have an active Direct Debit on my account so they can easily take this payment.
They ignore all communication - there's literally nothing I can do about this situation. Hurry up OFGEM - they need closing down immediately.
I'm still getting SMS messages and …
I'm still getting SMS messages and voice mails left regarding my car servicing and MOT.
I sold my car years ago and would like to be taken off their database!
If someone can get back to me to do this I will adjust my rating accordingly.
UPDATE
I emailed you as requested and I am still getting MISSED CALLS, TEXT MESSAGES and VOICE MAILS.
We're sorry to hear about this. If you could email robinsandday@mpsa.com with your mobile number and registration of the vehicle, we can have your details removed. Apologies for any inconvenience.
Kind Regards,
Ollie
My first experience with the Rugdoctor …
My first experience with the Rugdoctor earlier this week.
I found it all fine. The machine is a bit smelly - but it's a used carpet cleaner, so of cause it's going to smell a bit, and have dirt and grime from the previous uses on it.
The machine cleaned the carpets well (I did 2 houses over 48 hours) - their branded carpet cleaner did a pretty good job.
It is quite back breaking work to clean the carpets properly! - so make sure anyone using this is in good health and has no back problems!
Will use again. Will recommend. Also for the record, I collected my Rugdoctor from Asda Eastlands.
We had a fantastic experience with …
We had a fantastic experience with Mortgage Medics. I felt assured that Sam really knew his stuff, that he understood our financial situation and consequently recommended us the very best mortgages on the market. More specifically, I felt confident that he was working for me, rather than working for a mortgage lender - and this was the reason that I chose to use them in the first place.
I also really appreciated the regular check-ins from Emma - who every so often would email to find out how things were doing - even though their work to find us a mortgage had long finished. I wish that solicitors could be as proactive as Mortgage Medics - it could revolutionise the buying and selling of property!
Thanks Mortgage Medics for a job well done.