Really good experience buying from Havana house. Easy to navigate exactly what I wanted. Clear indication at each stage how much I needed to spend to get free shipping. Great communication between buy... See more
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Review summary
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From ordering to delivery is always spot on. I’m a regular customer and have ordered a variety of cigars over the years. As I like the new world cigars I prefer a milder smoke, the quality is second t... See more
Havana House delivers a truly exceptional Service, from Order, to super fast delivery and Great Quality products! Rarely do I find such a wonderful company, I highly recommend ordering with them if... See more
Ordered on Saturday & received on Tuesday morning. Great service!! Will definitely buy from this company again. Prices are affordable as well. Well done Havana House!!
Company details
Written by the company
Havana House is proud to offer one of the widest selections of cigars, smoking accessories, and tobacco for hand-rolling and pipe enthusiasts. Whether you are a seasoned smoker or just starting your journey, we aim to provide a range that caters to every taste and preference. From premium cigars to carefully curated pipe tobaccos, our products are selected for quality, consistency, and enjoyment. With ten tobacconist shops located across England and Wales, Havana House brings both convenience and expert guidance to our customers. Our knowledgeable staff are passionate about tobacco and are always on hand to offer advice, recommend new products, or help you find the perfect gift. Every visit is an opportunity to explore our diverse range and discover something new. In addition to our retail stores, we offer a seamless online shopping experience, ensuring that our extensive range is accessible to all. Each order is carefully packaged to reach you in perfect condition, reflecting our commitment to quality and customer satisfaction. At Havana House, we believe that enjoying tobacco should be a pleasurable experience, whether you are relaxing with a fine cigar, rolling your own, or savouring a pipe blend. Our dedication to selection, service, and expertise makes us a trusted destination for smokers across the country.
Contact info
52 Royal Windsor Station, SL4 1PR, Windsor, United Kingdom
- 02038 840006
- customerservices@havanahouse.co.uk
- www.havanahouse.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 week
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I only placed my order on the Monday…
I only placed my order on the Monday and it was delivered on the Wednesday of the same week. Excellent service. Will definitely order from Havana house again.
21 July 2026
Nothing to add
19 July 2026
Always Excellent
It's always pleasure to shop for a cigar on theHavana House website, there's a great selection starting with beginner friendly cigars, special occasions and even perfect pairings, with prices to suit everyone.
Each cigar has and excellent description of flavours, strength and even smoke time.
And super fast delivery, next time I'm near one of the shops I'm definitely paying a visit.
20 July 2026
I was very impressed with the service
I was very impressed with the service. Cigar was received in twenty four hours following ordering. Packaging was very good and my son in law was thrilled to receive your cigar of the month!
Thank you.
Sue Thomas
27 July 2026
Excellent choice
Excellent choice, with very good descriptions. Quick safe checkout. Delivery and packaging first class. Highly recommend.
20 July 2026
Cigar perfection
More winners from Havana House. I enjoy trying different cigars and their choice is the best. Fast delivery too.
26 July 2026
Fantastic custimer service and quality…
Fantadtic custimer service and quality products!!
18 July 2026
Informative cigar characteristics and…
Informative cigar characteristics and prompt service, nothing to fault!
18 July 2026
Very nice staff very helpful in helping…
Very nice staff very helpful in helping a new smoker find flavours they might like and steering them towards good cigars.
19 July 2026
Great service as per usual from Havana…
Great service as per usual from Havana House and a speedy delivery.
25 July 2026
Great assortment of products.
Very customer friendly. If out of a specific item, you are emailed when back in stock.
25 July 2026
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