Hatton Garden Metals are consistently friendly, professional, and fair in every transaction. They regularly go above expectations and have even improved prices in my favour, which reflects real integr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Hatton Garden Metals based at Plouviez House, 19 - 20 Hatton Place, Hatton Garden, London EC1N 8RU We are a market-leading online gold buyer and seller, specialising in secure postal gold services. Based in London’s historic jewellery district, Hatton Garden, we have built a strong reputation for offering some of the most competitive prices for gold in the UK. Our commitment to honesty, efficiency and transparent pricing has helped us set new standards within the gold industry. Customers trust us for our professional service, clear communication and consistently high payouts. Our advanced tracking system allows you to monitor your parcel at every stage of the process, providing complete visibility and peace of mind from the moment you send your items to us. Once your gold has been received and processed, payments are made the same day, ensuring a fast and straightforward experience. Or visit us in person in Hatton Garden, London - no appointment required. We make selling your gold simple, secure and rewarding.
Written by the company

Low premiums & Free Next Day Insured Delivery*

Plouviez House, 19-20 Hatton Place, London EC1N 8RU, EC1N 8RU, London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
During the course of 3 different transactions,I had a couple of queries, and every one was answered by phone, quickly, clearly, and most importantly accurately, I was very pleased with the returns and the service. Highly recommended. Kevin Joyce.

Reply from Hatton Garden Metals
This is the second time we have used HGM.
Very efficient with payment made the day of receipt.
An honest business.

Reply from Hatton Garden Metals
This is the second time I have used Hatton Garden Metals.
And wow.!!!!
Amazing seamless process
Balance transferred immediately after receiving the package
Would definitely recommend and if I have any more gold, would 100% use again

Reply from Hatton Garden Metals
Recently made three orders from Hatton Gardens Metals.
Competitive prices and fast delivery.
Would be happy to use again.

Reply from Hatton Garden Metals
Easy service to use, best prices I’ve managed to find also. Delivery is quick! Will definitely be using again and recommending to friends and family

Reply from Hatton Garden Metals
H.G.M a very good company to deal with. Very helpful & friendly staff. Monies paid directly into bank account next day. Highly recommended.

Reply from Hatton Garden Metals
First class service. Very helpful and payment made within 24hours.

Reply from Hatton Garden Metals
Highly recommend. Best and expected price after shopping around. Friendly and quick service. Money in my bank account within hours.

Reply from Hatton Garden Metals
I received payment on the same day as gold was received, the amount was slightly more than quoted which was a nice surprise. The process was very easy and I would recommend Hatton Garden Metals to my family and friends without hesitation. Thank you for your prompt and efficient service.

Reply from Hatton Garden Metals
it took 3 days to sell them online, recieve the pre paid shipping packaging and for the money to come through. amazing

Reply from Hatton Garden Metals

Reply from Hatton Garden Metals

Reply from Hatton Garden Metals
I would 100% recommend this company for selling scrap gold and silver. I had taken my jewellery making scraps to a local jeweller before but won’t any more as I got a much better price here. Also the person I phoned at first was very friendly and efficient. The process was secure and payment was very quick and I will use again in the future.

Reply from Hatton Garden Metals
Great service and quick payment. Staff very friendly.

Reply from Hatton Garden Metals
I have bought from HGM several times in the past, but this was the first time I had sold anything. Super effiecient my items arrived on 9th and cash was in the bank after lunch the same day with a very favourable settlement.

Reply from Hatton Garden Metals
Straightforward, polite, good prices and fast payment. What more could you ask for?

Reply from Hatton Garden Metals
Sent my gold and silver on Friday by recorded delivery and got an offer on the Monday, A very good offer which I accepted and the money was sent that day.
Absolutely amazing service and great prices. Will certainly recommend/use again.
No hassle very easy to deal with.

Reply from Hatton Garden Metals
Absolutely stress free and expeditious . Very good price paid will use again undoubtedly.

Reply from Hatton Garden Metals
I cannot recommend Hatton Garden Metals highly enough. It is always an absolute pleasure dealing with their team. The service is consistently fast, efficient, and handled with genuine professionalism from start to finish.
A special mention must go to Karen, who is an absolute delight to deal with. She is incredibly helpful and knowledgeable and goes above and beyond to ensure everything runs smoothly. It is rare to experience such attentive and personable customer care these days, and it really makes all the difference.
The entire process was seamless, communication was excellent, and the turnaround time was impressively quick. Their customer service is truly outstanding.
I have absolutely no hesitation in recommending Hatton Garden Metals to others and will certainly only be using them going forward. A fantastic company to deal with!

Reply from Hatton Garden Metals
They sent me the returns envelope really quickly and I duly sent in my pieces in the middle of last month after leaving a bad review Hatton Garden made contact with me to advise the email they’d been sending had gone to the wrong address, they apologised and confirmed how much they would be sending me which I was very pleased with and said a cheque would come out in the post to me today.

Reply from Hatton Garden Metals
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.