Hatton Garden Metals Reviews 

7,813
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 413 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and straightforward service, often highlighting quick turnaround times from sending items to receiving payment. Many also commend the excellent and fair prices, which frequently exceed initial expectations, making the process very rewarding. Reviewers consistently find the staff friendly, professional, and knowledgeable, providing sound advice. The speed of payment is a recurring positive, with funds often appearing in bank accounts on the same day items are received. This overall ease of transaction and high level of service leads many to recommend the company and use it again.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Payment

People report positive experiences with payment, with many consumers praising the swiftness of transactions.... See more

Price

Customers had positive experiences with price, often reporting unbeatable and transparent rates that local... See more

Staff

Customers consistently note positive experiences with staff, highlighting their friendly, professional, and... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the process of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hatton Garden Metals are consistently friendly, professional, and fair in every transaction. They regularly go above expectations and have even improved prices in my favour, which reflects real integr... See more

Company replied

Rated 5 out of 5 stars

The whole experience was straightforward, quick, and hassle-free. Before contacting Hatton Garden Metals, I visited several local pawn brokers and jewellers on my high street to see what I coul... See more

Company replied

Rated 5 out of 5 stars

An easy process to sell my gold made easy by the lovely Zoe. The resulting yield was far far superior to all other quotes that I had received , daily, over the two previous weeks from other dealers.... See more

Company replied

Rated 5 out of 5 stars

The online process was simple. I received an instant quote and unique number. Slight hiccup in timing since I waited for a postage envelope which I thought I’d ordered but didn’t arrive. I decided to... See more

Company replied


Company details

  1. Gold Dealer
  2. Gold and Silver Trading Company

Written by the company

Hatton Garden Metals based at Plouviez House, 19 - 20 Hatton Place, Hatton Garden, London EC1N 8RU We are a market-leading online gold buyer and seller, specialising in secure postal gold services. Based in London’s historic jewellery district, Hatton Garden, we have built a strong reputation for offering some of the most competitive prices for gold in the UK. Our commitment to honesty, efficiency and transparent pricing has helped us set new standards within the gold industry. Customers trust us for our professional service, clear communication and consistently high payouts. Our advanced tracking system allows you to monitor your parcel at every stage of the process, providing complete visibility and peace of mind from the moment you send your items to us. Once your gold has been received and processed, payments are made the same day, ensuring a fast and straightforward experience. Or visit us in person in Hatton Garden, London - no appointment required. We make selling your gold simple, secure and rewarding.

Sell & Buy Gold Today!

Written by the company

Get Top Prices for Your Gold Today
Your go-to destination as the UK's premier Bullion Dealers for gold, silver, and precious metals.

Buy Physical Gold & Silver

Low premiums & Free Next Day Insured Delivery*

Low premiums & Free Next Day Insured Delivery*
Hatton Garden Metal is one of the UK’s Top Rated Gold Bullion Dealers, renown for its credibility and reliability in providing gold bullion for investment purposes for UK gold investors. We offer our gold coins, gold bars, and bullion with the lowest premiums and a complete storage solution is provided for all metal purchases

Contact info

The UK's Top Rated Gold Dealer

Buy and Sell Gold for the best prices with Hatton Garden Metals.

4.9

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(7,813)

389 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Overall a very positive experience

I sought out this particular gold dealer following careful research on-line.
My experience was more positive than I had expected. The agent was friendly and straightforward.
I was able to sell a few gold Sovereigns, as well as a set of 24ct gold bullions at very attractive rates.
Overall I'm very pleased with the entire experience, and will definitely return again.

2 April 2026
Unprompted review
Hatton Garden Metals logo

Reply from Hatton Garden Metals

Thank you Lawrence, for your thoughtful feedback. We’re delighted to hear that your experience exceeded expectations and that you found our service friendly and straightforward.

It’s great to know you were pleased with the rates offered and the overall process.

The HGM Team truly appreciate your trust and look forward to welcoming you again in the future.

From everyone at Hatton Garden Metals!

Rated 5 out of 5 stars

I’m delighted!

I’m so happy! I found a tiny little chain link necklace I didn’t realise I had in a bag of stuff (which has been lying around for probably 25 years!) Did a quick Google and on a whim I sent it off to Hatton Garden metals. It was so easy - they sent me an envelope, I popped everything in and posted it, and on the same day it arrived with them they advised they were sending £125 to my bank account! I had no clue really as to the value or even if the item was gold so I placed my complete trust in them and I was delighted - I 100% recommend them. A little windfall like this has made my week, my month, my year… in these days of expensive food and petrol, it feels like a lottery win! Thank you very much. Brilliant! Update - not received the money yet a week later so busy querying it - update #2 after a couple of false starts, rang up and the issue was sorted in about 10 minutes, overall still extremely happy :-)
can’t wait to find something else to send!

1 April 2026
Unprompted review
Hatton Garden Metals logo

Reply from Hatton Garden Metals

Thank you so much for your wonderful feedback Stephanie!
We’re absolutely delighted to hear how pleased you were with the experience and that everything was so quick and easy for you. It’s fantastic that your unexpected find turned into such a lovely surprise!

We really appreciate your trust in us and your kind recommendation. Enjoy your well-deserved windfall, and we hope to help you again in the future!

From everyone at Hatton Garden Metals!

Rated 4 out of 5 stars

Very well executed

Very well executed, staff helpful, very pleased with our experience but would have preferred more privacy as we could be overheard.

31 March 2026
Unprompted review
Hatton Garden Metals logo

Reply from Hatton Garden Metals

Thank you Deb, for your kind feedback.
We’re delighted to hear you were pleased with your experience and found our staff helpful.

We appreciate your comment regarding privacy and will certainly take it on board to improve.

We hope to welcome you again soon from everyone at Hatton Garden Metals!

Rated 5 out of 5 stars

Great service

Sent my gold sovereign by post on Wednesday and by Thursday mid day I had received payment the same as quoted. Very happy, great quick service and will use again.

2 April 2026
Unprompted review
Hatton Garden Metals logo

Reply from Hatton Garden Metals

Thanks so much for your kind words Jennie! 😊

Glad everything went smoothly and you got your payment quickly.
Really appreciate you taking the time to share this — look forward to helping you again!
From everyone at Hatton Garden Metals

Rated 5 out of 5 stars

Very friendly and professional

Very friendly and professional, a good price and quick service.

30 March 2026
Unprompted review
Hatton Garden Metals logo

Reply from Hatton Garden Metals

Thank you, Mark, for your kind feedback! We’re really pleased to hear you found our service friendly and professional, and that you were happy with the price and speed. It was a pleasure serving you, and we hope to see you again soon!
From The HGM Team!

Rated 5 out of 5 stars

Hats off to Hatton Garden Metals

Hats off to Hatton Garden Metals, another great sale, the best buyer of gold in the Country.


31 March 2026
Unprompted review
Hatton Garden Metals logo

Reply from Hatton Garden Metals

Thank you so much for your kind words Robert!

We’re delighted to hear you had another great experience with us. Your continued trust and support mean a lot, and we look forward to helping you again in the future!

From everyone at Hatton Garden Metals

Rated 5 out of 5 stars

Excellent service

Visited the new shop today. very professional and efficient. Also staff very honest when assessing the gold. Would 100% recommend them

30 March 2026
Unprompted review
Hatton Garden Metals logo

Reply from Hatton Garden Metals

Thank you Chris for your kind words! We’re really glad you had a great experience at our new shop. Our team takes pride in being professional, efficient, and transparent when assessing gold, so it means a lot to hear your feedback.

We truly appreciate your recommendation and look forward to welcoming you back again soon!
From The Hatton Garden Metal Team!

Rated 1 out of 5 stars

I was really looking forward to sending…

I was really looking forward to sending in my items, having heard such good things about this company, but my gold pack order was cancelled without any prior notice. I had to find out myself, without even the courtesy of an email, which was disappointing. If they can’t handle something as simple as keeping a customer informed, it makes me wonder whether I can put my trust in them to provide an honest and reliable service.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

A genuine good company

Super easy to send items .super fast appraisal. Paid into my bank within in hours of the parcel getting delivered to them . All in all total time from me posting to money in bank 28 hours ..not to mention top price paid I could find.
A*****
Lady on the phone was very helpful and friendly too.

27 March 2026
Unprompted review
Hatton Garden Metals logo

Reply from Hatton Garden Metals

Thank you so much Barry for such a lovely review 😊

We’re really pleased to hear how quick and easy you found the whole process, and that everything moved so fast from posting to payment — that’s exactly what we aim for!

Thanks again for taking the time to share this, we really appreciate it! ⭐ From The HGM Team!

Rated 5 out of 5 stars

Excellent service as usual

Excellent service as usual. Good website, full of info, easy to navigate. Easy to set up a transaction and a swift resolution.

27 March 2026
Unprompted review
Hatton Garden Metals logo

Reply from Hatton Garden Metals

Thank you so much Kevin for your kind review! 😊

We’re really glad you found the website easy to use and that everything was straightforward to set up. It’s great to hear the process was smooth and resolved quickly for you.

Thank you so much from The Hatton Garden Metals Team!

Rated 5 out of 5 stars

Super quick payment

Super quick
Excellent price
Super fast payment
Highly recommend this business

26 March 2026
Unprompted review
Hatton Garden Metals logo

Reply from Hatton Garden Metals

Thank you Vanessa for your review.

The HGM look forward to welcoming you back very soon!

Rated 5 out of 5 stars

⭐️ Hatton Garden Metals – Where Value Meets First-Class Service

I paid a visit to Hatton Garden Metals on Monday to sell some gold, and I must say, the experience exceeded all expectations.

Not only was I offered double the amount quoted by two other dealers, but the level of service was quite simply beyond the call of duty. From the moment I walked in, everything was handled with professionalism and genuine care.

A special mention must go to Sam, who was exceptional in every respect. He carefully separated the different karats, my Krugerrand, and coins with meticulous attention to detail, before presenting a clear and fair valuation in a friendly and reassuring manner.

When I asked how quickly the funds would reach my account, I was told “within two hours.” True to his word, by the time I arrived home, the money was already there — now that’s efficiency!

I still have another small lot to sell, and there’s no question where I’ll be going.
Sam — be on the lookout, I shall be back!

Highly recommended for anyone looking for honesty, professionalism, and outstanding value.

23 March 2026
Unprompted review
Hatton Garden Metals logo

Reply from Hatton Garden Metals

Thank you Ellis for taking the time to write this — honestly means a lot.

Really glad we could get you a better price than you’d been offered elsewhere, that’s always the aim. I’ll pass your kind words on to Sam as well, he’ll really appreciate it — he’s always very thorough with everything, so it’s nice to see that recognised

We’ll be here whenever you’re ready to bring the rest in — the HGM team are always happy to help

Rated 5 out of 5 stars

Helpful staff and good price obtained…

Helpful staff and good price obtained for my Britannia coins. Though they were extremely busy the day I visited but they operated in an efficient and courteous manner. Money was in my bank account within two hours. Will be using them again.

28 January 2026
Unprompted review
Hatton Garden Metals logo

Reply from Hatton Garden Metals

Thanks for your patience Kevin. Glad we could still keep things moving and get you a good price for your Britannia coins.

Also great to hear the payment came through quickly, that’s always what we aim for.
The HGM Team Appreciate you coming in, and we’ll be here when you need us again 👍

Rated 5 out of 5 stars

A painless alternative to the high…

A painless alternative to the high street buyers. Money transfer is an efficient system so I am not carrying large cash amount from shop to bank.
Thank you.

25 March 2026
Unprompted review
Hatton Garden Metals logo

Reply from Hatton Garden Metals

Really appreciate you saying that — that’s exactly what we try to offer.

Totally get that carrying cash around isn’t ideal, so glad the bank transfer made things a bit easier and more comfortable for you.

Thanks again for coming in 😊

Rated 5 out of 5 stars

Great service

Great service. Easy to contact by telephone to which is a bonus in these days of robots. Checked everything I had seen on the website over the phone, sent my items by their delivery advice they received the next day and my offer was with me within hours of their receipt. After acceptance payment was within minutes. Would definately use again plus a good price. Thank you

24 March 2026
Unprompted review
Hatton Garden Metals logo

Reply from Hatton Garden Metals

Thanks so much Eaton — really appreciated.

Glad you found it easy to get hold of us (nice to speak to real people still, right!) and that everything matched up from what you saw on the website
Great to hear you were happy with the price too. Thanks again for trusting us with it, and we’d be more than happy to help again anytime 👍 - Hatton Garden Metals Team

Rated 5 out of 5 stars

I’m 80 years old

I’m 80 years old, find difficulty with modern tech, so worry about making mistakes. This site was easy to use, quick to respond and I was very pleased with the valuation. The amount was paid into my bank almost as soon as I accepted the offer. I would definitely recommend to friends and family. John

24 March 2026
Unprompted review
Hatton Garden Metals logo

Reply from Hatton Garden Metals

Thank you so much John, for taking the time to leave this — it really means a lot.

We know things can feel a bit overwhelming with all the tech these days, so it’s great to hear you found everything straightforward and easy to use. That’s exactly how it should be.

Really pleased you were happy with the valuation and how quickly the payment came through as well.

Thanks again for your kind words — and for recommending us, that doesn’t go unnoticed 😊 - The HGM Team

Rated 5 out of 5 stars

Very easy and clear process

Very easy and clear process. Transaction was quick and smooth once my gold got there. I got a price but was tardy getting the bag back so missed the window for the guaranteed price and got the going rate at the time of delivery which was a little less. I have to stress that was my fault and not the company. Don’t make my mistake and turn the envelope around same day please!!

23 March 2026
Unprompted review
Hatton Garden Metals logo

Reply from Hatton Garden Metals

Thank you David for taking the time to leave this — really appreciate it.
Glad to hear you found the process clear and everything went through quickly once your gold reached us.

The HGM Team will be happy to welcome you back very soon!

Rated 5 out of 5 stars

First visit to Hatton Garden Metals

I was a seller, not a buyer. Dealt with Sam, who was incredibly helpful. A very professional organisation.

18 March 2026
Unprompted review
Hatton Garden Metals logo

Reply from Hatton Garden Metals

Thanks so much for your kind review and for choosing Hatton Garden Metals!

We’re really glad Sam could help make your first selling experience smooth and straightforward. We appreciate your feedback and hope to see you again soon.

Rated 5 out of 5 stars

Great service

Well informed
Quick responses
Quick payment
Thank you will use again

10 March 2026
Unprompted review
Hatton Garden Metals logo

Reply from Hatton Garden Metals

Thank you, Tracey, for your lovely feedback!

We’re so pleased you found the service well-informed, quick, and efficient. We really appreciate your support and look forward to helping you again.

Rated 4 out of 5 stars

Efficient and quick but pricing aggressive

Efficient and quick , pricing aggressive. 30% discount to market price which is mainly commission 28% … they clearly have a strong grip on their market ….

18 March 2026
Unprompted review
Hatton Garden Metals logo

Reply from Hatton Garden Metals

Thank you, Richard!

We’re glad you found our service efficient and quick, with competitive pricing. We appreciate your feedback and look forward to assisting you again.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look