Hatton Garden Metals are consistently friendly, professional, and fair in every transaction. They regularly go above expectations and have even improved prices in my favour, which reflects real integr... See more
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Review summary
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The whole experience was straightforward, quick, and hassle-free. Before contacting Hatton Garden Metals, I visited several local pawn brokers and jewellers on my high street to see what I coul... See more
Company replied
An easy process to sell my gold made easy by the lovely Zoe. The resulting yield was far far superior to all other quotes that I had received , daily, over the two previous weeks from other dealers.... See more
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The online process was simple. I received an instant quote and unique number. Slight hiccup in timing since I waited for a postage envelope which I thought I’d ordered but didn’t arrive. I decided to... See more
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Company details
Written by the company
Hatton Garden Metals based at Plouviez House, 19 - 20 Hatton Place, Hatton Garden, London EC1N 8RU We are a market-leading online gold buyer and seller, specialising in secure postal gold services. Based in London’s historic jewellery district, Hatton Garden, we have built a strong reputation for offering some of the most competitive prices for gold in the UK. Our commitment to honesty, efficiency and transparent pricing has helped us set new standards within the gold industry. Customers trust us for our professional service, clear communication and consistently high payouts. Our advanced tracking system allows you to monitor your parcel at every stage of the process, providing complete visibility and peace of mind from the moment you send your items to us. Once your gold has been received and processed, payments are made the same day, ensuring a fast and straightforward experience. Or visit us in person in Hatton Garden, London - no appointment required. We make selling your gold simple, secure and rewarding.
Sell & Buy Gold Today!
Written by the company
- Get Top Prices for Your Gold Today
- Your go-to destination as the UK's premier Bullion Dealers for gold, silver, and precious metals.
Buy Physical Gold & Silver
Low premiums & Free Next Day Insured Delivery*
Hatton Garden Metal is one of the UK’s Top Rated Gold Bullion Dealers, renown for its credibility and reliability in providing gold bullion for investment purposes for UK gold investors. We offer our gold coins, gold bars, and bullion with the lowest premiums and a complete storage solution is provided for all metal purchases
Contact info
Plouviez House, 19-20 Hatton Place, London EC1N 8RU, EC1N 8RU, London, United Kingdom
- 0207 404 4000
- contactus@hattongardenmetals.com
- www.hattongardenmetals.com
The UK's Top Rated Gold Dealer
4.9
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 2 weeks
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I asked for the best time to visit the…
I asked for the best time to visit the office but got told “anytime”. Upon arrival I found a long queue with not clue on how long it would take to be received.
It turns out it took a long time because staff shortage meanwhile there was no access to the toilet. Staff in general seemed slow and did not acknowledge the queue building up.
All in all, the experience is not great.” For customers.
17 April 2026
Unprompted review
Very straight forward excellent website…
Very straight forward excellent website easy to follow. Had a great experience learned a lot about how easy it is to buy and sell gold with harton market medal.
16 April 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you for your lovely feedback, Sarah!
We’re really glad you found the website easy to use and that the process felt straightforward. It’s great to hear you had a positive experience and found it helpful in understanding how to buy and sell gold.
We truly appreciate you taking the time to share your experience and hope to assist you again in the future.
- From the Team at Hatton Garden Metals!
Superb service
Superb service. I sent away a few old pieces .. was delighted with their offer. Super fast settlement and most straightforward. I would highly recommend and will definitely use again.
16 April 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you so much for your kind review, Alison!
We’re really pleased to hear you were delighted with the offer and found the process straightforward. It’s great to know everything was quick and easy for you.
Everyone at Hatton Garden Metals truly appreciates your recommendation and look forward to helping you again in the future.
Can't fault the price and service
Can't fault the price and service. Got my guaranteed price quote, mailed via Royal Mail Special Delivery by 1pm, insured.
Got payment, more than guarantee in the quote, within 4 hours by FP.
£399 for half sov. Local jeweller offered £250 !! , local dealer offered £370.
16 April 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you Charles for your great feedback!
We’re really pleased to hear that you were happy with both the price and the service, and that everything—from posting to payment—was smooth and quick. It’s especially good to know we exceeded your quoted price.
We really appreciate you taking the time to share your experience, and everyone from the HGM Team hope to help you again in the future.
Excellent and reliable service
I visited HGM in person at their new premises. The security personnel kindly escorted me through the doors into the seated counter reception area. With Just a short wait the service I received was so professional and relaxed. I was informed on arrival that registering an online account with the business would keep future transaction process simple at the counter. All the assistants gave customers an individually pleasant welcome and advice with buying and selling gold in a relaxed manner. Transaction and payments are straightforward during selling or receiving your purchase. Im sure anyone visiting HGM would feel delighted and happy about the good service from this business and wonderful sales team Iike I felt.
Thanks again..
19 March 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you Gary for your kind words!
We’re so pleased to hear you had a positive experience at our new premises and that the team made you feel welcome and at ease.
It’s great to know the process felt straightforward and relaxed, as that’s exactly what we aim for.
Everyone from Hatton Garden Metals look forward to welcoming you back again soon.
Thanks again from the HGM team!
Excellent customer service and high…
Excellent customer service and high price for sell i got.
Thank you very much
15 April 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you very much for your kind review!
We're delighted to hear that you were happy with our customer service and the price you received.
We really appreciate your support and hope to see you again in the future.
From everyone at Hatton Garden Metals!
Excellent straightforward service
Excellent straightforward service. Very happy
15 April 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you Mike for your kind feedback!
We're delighted to hear you found our service excellent and straightforward.
The team at Hatton Garden Metals really appreciate your support and look forward to assisting you again in the future.
What an incredible company to deal…
What an incredible company to deal with. They gave me a good quote based on what I thought I had. I had however, mistaken some 18ct gold for 9ct, so when they received my parcel they updated their offer, making it even better. Then, they had paid the money into my account within a very short space of time, the same day that they received the parcel. Would definitely use them again, what a trustworthy organisation they are. Many thanks.
14 April 2026
Unprompted review
Reply from Hatton Garden Metals
Thanks so much for your wonderful review, Morwenna.
We truly appreciate you taking the time to share your experience.
We’re delighted to hear that you were happy with the process, especially the updated valuation and the speed of payment.
Your kind words about trust mean a great deal to us, and we’re really pleased we could provide a service you felt confident in.
We look forward to assisting you again in the future.
From The Hatton Garden Metals Team!
Very professional handling of complaint
Update 14 April 2026
Tom from Hatton Garden Metals called me promptly this morning to sort the problem of underpayment out. I should have received a note saying one of the items was not of the right description. But I did not. He asked me to forward the emails I received. He called me right back. The difference was indeed due to the single item. Very professional handling. I am satisfied with the explanation given and the handling of my complaint about underpayment.
8 April 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you for your update and for giving us the opportunity to resolve this for you. We’re glad Tom was able to clarify everything and address your concerns promptly.
We appreciate your understanding and your kind feedback—it means a lot to us. If there’s anything else we can help with, please don’t hesitate to get in touch.
From the Hatton Garden Metals Team!
Absolutely fantastic service by HGM
Absolutely fantastic service by HGM, gold pack requested and received next day, packaged my gold and returned same day, had my offer by 1130 next day and payment sent same day.
Great buying prices, quick and seamless service!
10 April 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you so much for your great review!
We’re really pleased to hear the whole process was quick and seamless for you. It’s great to know you were happy with both the service and the pricing.
Everyone at Hatton Garden Metals really appreciate your feedback and support!
Charming helpful and rapid payment
Charming helpful and rapid payment. All very straightforward.
9 April 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you Sarah for your kind review!
We’re really pleased to hear you found everything straightforward and were happy with the service and speed of payment.
Thank you from the HGM Team!
Very easy from start to finish
Very easy from start to finish. I chose to use their method of posting and received it the day after I requested it. Popped my items in the post that day and the money was in my account the following afternoon. Great service.
9 April 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you for your lovely review!
We’re so pleased to hear everything was quick and easy from start to finish, and that the process worked smoothly for you. It’s great to know you were happy with the speed of service too.
Thanks again for choosing us! From everyone at Hatton Garden Metals!
Excellent experience with Hatton Garden…
Excellent experience with Hatton Garden Metals. I did a lot of research before deciding to sell my gold so felt educated and walked away from a couple of previous offers from competitors. Sent the gold off in the post to these guys and I got the best price by far and a quick hassle free service. Thank you GK
9 April 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you so much for your review, Gayle.
We’re really glad to hear you took the time to research and felt confident in your decision, and even more pleased that we could offer you the best price and a smooth, hassle-free service.
We really appreciate you choosing Hatton Garden Metals.
Gold evaluation
So easy and effortless process to send your order off, in an envelope pack that is sent to you. Clear and precise instructions on how to fill out your inventory and information. Your items are sent secure prepaid shipping and from posting to receiving the evaluation was all done in a week. So impressed won’t hesitate to recommend
9 April 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you Jack, so much for your kind review!
We’re really pleased to hear you found the process easy and straightforward, and that everything from sending your items to receiving the valuation was quick and secure. That’s exactly the experience we aim to provide.
Everyone at Hatton Garden Metals really appreciate your recommendation – it means a lot to us.
Absolutely brilliant service
Absolutely brilliant service, posted Tuesday, paid Wednesday. Thank you for making it all so easy. Highly recommend
8 April 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you so much for your lovely feedback!
We're really pleased to hear everything went smoothly and quickly for you. Making the process easy and hassle-free is exactly what we aim for.
We really appreciate the recommendation from everyone at Hatton Garden Metals!
Not good for selling Silver coins.
Not good for selling Silver coins, I was offered a lower nugget price rather than the current Silver coin price. I took the offer as I didn't want a return and have to resell, but a coin sell should be given the current coin price not a lower nugget price. A phone call didn't get me anywhere.
Mervyn Scott.
Update: They are now selling my Royal Mint carded £20 silver coins for up to £60 each, paid me less than £23 each. NOT Customer friendly.
7 April 2026
Unprompted review
Excellent service!
This was my second time selling with Hatton Garden Metals and I would not hesitate doing it again! Very quick and professional service and after accepting the offer, the money was in my account in under 2 hours. Thank you Hatton Garden Metals!!
7 April 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you so much for your fantastic feedback! Paul we’re delighted to hear that your second experience with Hatton Garden Metals was quick and professional.
It’s always our goal to make the process smooth and efficient, and we really appreciate your continued trust in us. We look forward to working with you again!
From The HGM Team!
Excellent service
I have been dealing with HGM for a few years now and have always found them to be very efficient, easy to deal with & above all their pricing is fair with payments sent very quickly.
7 April 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you so much Theresa for your kind words!
We’re thrilled to hear that you’ve had a positive experience with HGM over the years. It’s always our goal to provide efficient service.
We really appreciate your continued support from everyone at Hatton Garden Metals!
Highly recommend.
Extremely happy with the service from Hatton Garden Metals. It is so simple, quick and efficient. I sent some jewelery I no longer wear and some inherited items. I am over the moon with the amount I received. It's the 3rd time I've used Hatton Garden Metals and would highly recommend them.
2 April 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you Caroline for your kind words and continued trust in us.
We’re delighted to hear that you found the process simple, quick, and efficient, and that you were so pleased with the amount received.
It means a great deal to have your recommendation and repeat custom.
The HGM team look forward to assisting you again in the future!
Overall a very positive experience
I sought out this particular gold dealer following careful research on-line.
My experience was more positive than I had expected. The agent was friendly and straightforward.
I was able to sell a few gold Sovereigns, as well as a set of 24ct gold bullions at very attractive rates.
Overall I'm very pleased with the entire experience, and will definitely return again.
2 April 2026
Unprompted review
Reply from Hatton Garden Metals
Thank you Lawrence, for your thoughtful feedback. We’re delighted to hear that your experience exceeded expectations and that you found our service friendly and straightforward.
It’s great to know you were pleased with the rates offered and the overall process.
The HGM Team truly appreciate your trust and look forward to welcoming you again in the future.
From everyone at Hatton Garden Metals!
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