Hatmeo Reviews 464

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the helpfulness and professionalism of the customer service team, noting their prompt and courteous responses to issues. Many people are satisfied with the quality of the products, particularly bras and shoes, finding them comfortable, well-made, and attractive. However, a significant number of people express dissatisfaction with the sizing of products, often finding items to be smaller than expected. There are also numerous complaints regarding the return policy, with customers reporting difficulties in returning items, especially those shipped to China, and issues with receiving full refunds. Some reviewers also mention receiving products that differ significantly from their online descriptions or are of inferior quality.

What people talk about most

Product

People report ambiguous experiences with product quality and sizing. Many consumers express dissatisfaction,... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers express significant dissatisfaction,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the prompt,... See more

Return policy

Consumers find the return policy to be negative, citing significant difficulties and frustrations. Many... See more

Order

Users describe ambiguous interactions with order. Some customers report receiving incorrect items, such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the knitted flat shoes but they were too small. I would advise ordering a size bigger than usual. The shoes are lovely and I look forward to wearing them when my replacement arrives. Custo... See more

Rated 4 out of 5 stars

Service from long distance supplier was excellent - 5 stars. Shoes received were good quality but drop a star for being very undersized. Replacement dealt with efficiently and cost effectively but... See more

Rated 4 out of 5 stars

There was an initial problem with sizing, but after negotiations with the Customer Service team, this problem was overcome satisfactorily. The Customer Service team were, at all times, prompt, profes... See more


Company details

Written by the company

Welcome to Hatmeo, a global e-commerce powerhouse founded in 2016, with an extensive presence across 30+ product categories, including fashion, tools, toys, pets, sports and outdoors, home essentials, electronics and etc. We've become a one-stop destination for diverse consumer needs.


Contact info

3.3

Average

TrustScore 3.5 out of 5

464 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I loved my bra

I loved my bra. It fit perfectly. It even covered the bulges under my arms. After wearing my bra for a week, I saw the add again online and bought a second bra. It came almost immediately. That is the nice this about Hatmeo. They deliver their good quickly. I will recommend this bra to all my friends.

9 January 2025
Unprompted review
Rated 5 out of 5 stars

The bras are lovely

The fabric in the bras is lovely and soft, with minimal seams. The colours are great too. Customer service easy to work with. I ordered the wrong size, but the company responded quickly, and gave me an alternate choice. Speedy delivery.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Most Comfortable Bra Ever

I recently purchased the 'posture bra' and needed to change the size I ordered. I was pleased with the customer service, and very happy with the bra. I will be buying more, the most comfortable bra I know of!

6 January 2025
Unprompted review
Rated 1 out of 5 stars

Bogus Switcheroo

I bought the so-called bomber jacket and what came was a nightmare. This coat is nothing like the one advertised in the photo. When I attempted to return the cheaply made bogus product for a refund, all I got was a run around. They won't even give you a return address to send it back to. DO NOT PURCHASE!

2 January 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a sweater

I ordered a sweater, extra large when I got it. It was more like medium. I contacted them and said I wanted to send it back and exchange it, but they said I would have to pay for the return shipping even though I paid for the return shipping insurance of $2.99 when I purchased it, we’ve been going back-and-forth and emails. They’re offering me a credit but it’s not worth it. My next step is just to dispute it on my card and never use them again and write a bad review. Have a nice day.

9 January 2025
Unprompted review
Rated 4 out of 5 stars

I recently placed an order with Hatmeo…

I recently placed an order with Hatmeo then decided to cancel my order. I contacted their customer service department and received a timely response. They were willing to give several incentives not to cancel my order. I wanted to continue with my decision to cancel the order and my money was refunded without any problem.

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Being a larger lady I have difficulty…

Being a larger lady I have difficulty finding bras that actually fits but the bra I ordered fitted beautifully, the service they gave me was absolutely first class and I am about to order another two. Thoroughly recommend this company.

1 January 2025
Unprompted review
Rated 1 out of 5 stars

RIP OFF

Item not as the product they are selling The size I ordered according to there Size chart does not fit.So rather than giving me a refund they are advising I just order another size ..with a 20$ discount! This way there will be “no hassle” (their words”or cost for shipping item back !!It is cheap with no support whatsoever
They will not provide a return address
Do not order from this company..It is based in china and BAD BAD customer service…No phone contact

3 January 2025
Unprompted review
Rated 1 out of 5 stars

This bra was not for me

This bra was not for me. No support at all, the thin padding in the bra served no purpose. I ended up wasting my money and threw the bras out. There was no shipping receipt or place to request a review. Buyer beware

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Good merchant to work with

When I tried on the bra, it was waaay too small. So, I contacted the company and I found out that the sizes listed are Asian sizes, which tend to run smaller than Western sizes. They promised to replace the one I have with a different size. They're very good at responding quickly.

2 December 2024
Unprompted review
Rated 1 out of 5 stars

They sent the wrong size

This CHINA COMPANY IS A RIP OFF! They sent the wrong size. I contacted them to return my order and asked them to send a corrected size. Was told I COULD NOT SEND MY ORDER BACK because shipping costs to send it back were too expensive. Then said if I’d send MORE MONEY for their shipping costs they’d send the corrected size. Then they said they could only give me a token refund- a few dollars after I’d spent $79.98. TERRIBLE COMPANY TO DO BUSINESS WITH SO DON’T! Linda Knox NC

3 December 2024
Unprompted review
Rated 1 out of 5 stars

This is a bait and switch company.

This is a bait and switch company.
They advertise a product and then send you a completely different and much cheaper one. Returns are sent back to
China in order to get your money back
less shipping charges. They should not be allowed to sell in America.
Do not buy any of their products!

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! The bra I ordered was way too small but they were kind enough to look out for me and costs sending the item back so they came up with a suitable solution that I’m satisfied with

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Hatmeo Bra for senior

I love this bra. I have not worn them in years . It’s so comfortable I could sleep in it. I will order in other colors & this is the only bra I will ever use

23 December 2024
Unprompted review

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