Hatmeo Reviews 464

TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the helpfulness and professionalism of the customer service team, noting their prompt and courteous responses to issues. Many people are satisfied with the quality of the products, particularly bras and shoes, finding them comfortable, well-made, and attractive. However, a significant number of people express dissatisfaction with the sizing of products, often finding items to be smaller than expected. There are also numerous complaints regarding the return policy, with customers reporting difficulties in returning items, especially those shipped to China, and issues with receiving full refunds. Some reviewers also mention receiving products that differ significantly from their online descriptions or are of inferior quality.

What people talk about most

Product

People report ambiguous experiences with product quality and sizing. Many consumers express dissatisfaction,... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers express significant dissatisfaction,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the prompt,... See more

Return policy

Consumers find the return policy to be negative, citing significant difficulties and frustrations. Many... See more

Order

Users describe ambiguous interactions with order. Some customers report receiving incorrect items, such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the knitted flat shoes but they were too small. I would advise ordering a size bigger than usual. The shoes are lovely and I look forward to wearing them when my replacement arrives. Custo... See more

Rated 4 out of 5 stars

Service from long distance supplier was excellent - 5 stars. Shoes received were good quality but drop a star for being very undersized. Replacement dealt with efficiently and cost effectively but... See more

Rated 4 out of 5 stars

There was an initial problem with sizing, but after negotiations with the Customer Service team, this problem was overcome satisfactorily. The Customer Service team were, at all times, prompt, profes... See more


Company details

Written by the company

Welcome to Hatmeo, a global e-commerce powerhouse founded in 2016, with an extensive presence across 30+ product categories, including fashion, tools, toys, pets, sports and outdoors, home essentials, electronics and etc. We've become a one-stop destination for diverse consumer needs.


Contact info

3.3

Average

TrustScore 3.5 out of 5

464 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I would like to leave a positive review for customer service.…

I would like to leave a positive review of my experience with Hatmeo ! I order 2 items for my daughter for Christmas. I called to tell her about my purchase . Unfortunately she had just purchase the items elsewhere and would not need them.
I immediately contacted Hatmeo explaining what had transpired and the customer service I received was stellar. They immediately canceled my order and began the process to credit my PayPal for the items which has been done. I really appreciated how their agent treated me with curiosity and respect. I would recommend them highly. 5 stars goes to customer service.
Thank you Hatmeo.

15 December 2024
Unprompted review
Rated 5 out of 5 stars

The bra I ordered was very comfortable…

The bra I ordered was very comfortable and held my sagging 84 year old breast the whole day! This is the best bra I have ever worn and I want to re order 1 black size XL !
I encourage older women to try this bra! You will be happily surprise like me!

Vicki

16 December 2024
Unprompted review
Rated 4 out of 5 stars

Great Customer Service

I dealt with Customer Service as I wanted to cancel my order. They did respond to my email efficiently and organised to have my refund deposited back to my PayPal account. Everything was sorted out within a couple of days. Great Customer Service thank you

17 December 2024
Unprompted review
Rated 1 out of 5 stars

What a piece of junk

What a piece of junk. I have a D cup and ordered an XL bra. It couldn't even hold me in. The bra ended up riding up and almost reached my chin. I bought this on Amazon for $9.66 with $5.99 for shipping. It's not worth my time returning it for $9.66

16 December 2024
Unprompted review
Rated 1 out of 5 stars

Full refund promised but cannot find…

Full refund promised but cannot find any information. guess I will have to turn it over to my credit card info. The order was for $59.11 to just leave. Very disappointed. Even charged a foreign transaction fee. China has quite a business.

9 December 2024
Unprompted review
Rated 1 out of 5 stars

They are crooked as hell

They are crooked as hell. The pitures are nothing like the shirts received. They are a phot on a sweat shirt. Ugly pure trash. And wont honer the return. America stop buying from China. Should have know better.

1 December 2024
Unprompted review
Rated 1 out of 5 stars

Incorrect size sent

Incorrect size sent. Do not buy from this company.
Did not honor return shipping promise. Offered only vouchers for less than half the cost of I paid. Told my bank the were closing business.

Do not buy do not buy do not buy do not buy
Dishonest dishonest dishonest dishonest dishonest

4 November 2024
Unprompted review
Rated 1 out of 5 stars

Midriff push & bulge

The bras I bought ended middle of my midriff and rolled up and pushed my middle into a large roll. Asked 3 times for a refund and they want me to order a different bra with a $30 coupon. It is difficult to make a return.

1 December 2024
Unprompted review
Rated 1 out of 5 stars

Worse than worthless

I ordered two of their bras because the ad was so good on youtube. What an idiot I am to believe youtube ads! The bra is very lacey and comfortable, but it rides up! It won't stay down where it belongs and the next thing you know, the "cups" are up under your neck! Yikes! Worse than worthless as a bra. Now when I asked for a refund, they offer $4 and a $30 discount on more worthless products...

5 December 2024
Unprompted review
Rated 5 out of 5 stars

The bras are very comfortable and quite…

The bras are very comfortable and quite pretty. They don't poke me or hurt my shoulders. I don't just use them for daytime wear, but keep one as a sleep bra, because it's so comfy under my pajama top. I hand-wash them, gently shape them, and hang them up to dry. Very easy in every way.

4 December 2024
Unprompted review
Rated 5 out of 5 stars

Response

Response. Now please send us another beige bra 4x for my wife to replace the one that creeps up on her.

Thanks -Roger

2 December 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look