Hatmeo Reviews 465

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the helpfulness and professionalism of the customer service team, noting their prompt and courteous responses to issues. Many people are satisfied with the quality of the products, particularly bras and shoes, finding them comfortable, well-made, and attractive. However, a significant number of people express dissatisfaction with the sizing of products, often finding items to be smaller than expected. There are also numerous complaints regarding the return policy, with customers reporting difficulties in returning items, especially those shipped to China, and issues with receiving full refunds. Some reviewers also mention receiving products that differ significantly from their online descriptions or are of inferior quality.

What people talk about most

Product

People report ambiguous experiences with product quality and sizing. Many consumers express dissatisfaction,... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers express significant dissatisfaction,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the prompt,... See more

Return policy

Consumers find the return policy to be negative, citing significant difficulties and frustrations. Many... See more

Order

Users describe ambiguous interactions with order. Some customers report receiving incorrect items, such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the knitted flat shoes but they were too small. I would advise ordering a size bigger than usual. The shoes are lovely and I look forward to wearing them when my replacement arrives. Custo... See more

Rated 4 out of 5 stars

Service from long distance supplier was excellent - 5 stars. Shoes received were good quality but drop a star for being very undersized. Replacement dealt with efficiently and cost effectively but... See more

Rated 4 out of 5 stars

There was an initial problem with sizing, but after negotiations with the Customer Service team, this problem was overcome satisfactorily. The Customer Service team were, at all times, prompt, profes... See more


Company details

Written by the company

Welcome to Hatmeo, a global e-commerce powerhouse founded in 2016, with an extensive presence across 30+ product categories, including fashion, tools, toys, pets, sports and outdoors, home essentials, electronics and etc. We've become a one-stop destination for diverse consumer needs.


Contact info

3.3

Average

TrustScore 3.5 out of 5

465 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I ordered two bras for $60

I ordered two bras for $60. The fit is horrible. I requested info on how to return and was advised by customer service that it is too much trouble and they would give me a $5 refund. I said this was not acceptable and they offered me $7. This company should be ashamed of their practices.

14 January 2025
Unprompted review
Rated 5 out of 5 stars

Hatmeo worked with me and the results turned out perfect!

I can't say enough about my shopping experiences with Hatmeo. Nice quality, low prices, and great communication. I had some sizing issues and not only did they send out new items, but they let me keep the original order. Who does that? Their response time is quick when you email them. I highly recommend them for a great shopping experience!

5 February 2025
Unprompted review
Rated 1 out of 5 stars

I ordered one of their satisfaction…

I ordered one of their satisfaction guaranteed bras. I was very dissatisfied with the quality and lack of support. I contacted their customer service department to start a return. The bra was $29.98 plus $9.99 to ship. They are offering me $4 to keep the bra (which I don’t feel the bra is worth). They are telling me that I have to pay shipping overseas (when the return address says New York). I WOULD NOT WASTE MY MONEY ON THIS PIECE OF GARBAGE OR DO BUSINESS WITH THIS UNETHICAL COMPANY!!!

6 February 2025
Unprompted review
Rated 1 out of 5 stars

RUN THE OTHER WAY AS FAST AS YOU CAN

RUN THE OTHER WAY AS FAST AS YOU CAN. I cannot believe that Amazon supports this company on their platform. Their bras do not fit and are cheaply put together. I was actually going to return the bras, but the lies and misinformation from the company made me angry. A zip code/postal code that does not exist for DHL is provided as part of the shipping address. Don't waste your money.

6 February 2025
Unprompted review
Rated 1 out of 5 stars

The bras are horrible and flimsy

The bras came, but provided no support whatsoever. My breasts were falling out as I walked. I should have known better not to order them without checking if the company is for real. I would have given 0 or negative stars for these. Never again!

2 February 2025
Unprompted review
Rated 4 out of 5 stars

Good Customer Service

The way Customer Service took care of my concern with my return to sender order. They informed me of the reason it was returned and sent me all the information I needed to complete in order to have my order resend to me. Thank you. Will be waiting on my order.

2 February 2025
Unprompted review
Rated 5 out of 5 stars

The material is nice and feel…

The material is nice and feel comfortable. It's wireless and that's what I like. But make sure you order the right size according to the size chart in order to fit well. Customer service team is quick to respond.

1 February 2025
Unprompted review
Rated 1 out of 5 stars

I was so looking forward to ordering…

I was so looking forward to ordering what sounded to me, to be a wonderful new bra, only to do my research and now understanding the issues.

No customer service number, a litany of disgruntled customers, having to fight for their refund and knowing this comes from China. A HUGE not thank you!!!!

1 February 2025
Unprompted review
Rated 1 out of 5 stars

Don't be fooled by the adds

Don't be fooled by the adds. They most lilley used small breasted women or women within implants.

I purchased two Hatmeo bras, and they had good reviews, when I tried them on there is no support whatsoever!! they are just awful. I even tried to give them away and two friends, they tried them on, and there breast just fell out and the bra slipped up to their necks. I tried to return the bras I spent $40 on them. and they would only give me $8 back they started at $4 then at $5 I argued with the company, they finally gave me back $8 and a credit but I have to spend $60 to use the credit.

28 September 2024
Unprompted review
Rated 1 out of 5 stars

I am guilty of not researching this…

I am guilty of not researching this company before I made my order. The orthopedic bras that I ordered were not sized correctly, had no way to adjust, and were poorly made. My attempts to contact customer service in order to return the items were met with either an offer to refund me $5.00 on a $60.00 purchase or I could select another item from their line and pay additional $20 shipping. Buyer beware of this Chinese company!

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Great!

I’m very satisfied with the item I bought! Delivery was quick with no problems with packaging/boxing was great. The customer service was also amazing for me. They responded fast and worked out a solution for an exchange (size). I will buy from them again I’m sure!

28 January 2025
Unprompted review
Rated 1 out of 5 stars

This bra does not support me and is…

This bra does not support me and is difficult to put on.
I cannot get a refund, they want me to send the bra back to China at my expense and when it is received in pristine condition they will charge me an addition $9.99 for the privilege. Beware!!!

28 January 2025
Unprompted review
Rated 5 out of 5 stars

The 2X warming bra is very comfortable

The 2X warming bra is very comfortable and a welcome addition to my winter wardrobe.
I also bought the recommended 3X size, but was too big and loose. Hatmeo customer service was so accommodating concerning this issue and I was able to get a replacement for the item with only a small shipping charge. Thank you, Hatmeo.

23 January 2025
Unprompted review
Rated 5 out of 5 stars

Sheer comfort

I am a returning customer having made 3 orders now . And that’s because these are the very best bras I have ever bought. They are sheer comfort just like a second skin to wear. There’s nothing to stick into you or squeeze and pinch you . The fabric is soft but provides a lovely body shape. I am so happy that I’ve recommended to my friends .

19 January 2025
Unprompted review
Rated 5 out of 5 stars

Bras fit well

Bras fit well, easy to put on. I've had both shoulders replaced and it's not easy putting on a bra. Customer service is excellent...nice people to work with. I wouldn't hesitate to order from them again.

20 December 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY!

I have not bought anything from Hotmeo but I've had my share of dishonest or SCAM companies and I won't fall for the cheating despicable cons again if I can help it. I check everything I can before I enter any of my information. I get a feeling so I go to a site that has bad reviews. And 1 thing to notice is they don't give a phone number or an address. Then here's 1 I've never heard, they charge you $2,99 to get a refund you won't get. Read all negative reviews. You'll find all you need there. DON'T GIVE YOUR INFO. DO NOT BUY. YOU WILL REGRET IT.

14 January 2025
Unprompted review

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