good price and easy to add/remove extras to tailor your policy. Downside, giving it 4 not 5 stars is the requirement to give access to your travel and location data for 30 days. I still would have bou... See more
Company replied
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Review summary
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Never had to claim with them but the portal is so easy to use for an older gent like myself.They are so competitive in prices and even on comparison sites they stood out as great value.The inclusion... See more
Company replied
Your Questions are straight forward. You prices are affordable. Your details are clear about home insurance and not complicated like other companies. Your organisation name was recommended by a frie... See more
Company replied
Easy to set up, good price and dashboard only downside was to add another car I was forced to do another quote and purchase second insurance will be much easy to apply second car to same policy
Company replied
Company details
Written by the company
Hastings Direct is one of the UK's fastest growing insurance brokers. We offer car, bike, van and home insurance.
Written by the company
Contact info
Conquest House, Collington Avenue, TN39 3LW, Bexhill-On-Sea, United Kingdom
- www.hastingsdirect.com
4.4
Excellent
195K reviews
Asks customers to review
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The process was stright forwards to…
The process was stright forwards to apply for fully Comp car insurance for two named drivers. The overall price for what cover i needed was much lower then the price quoted by my previous insurance .
23 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hastings Direct
Hello Darren,
Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
Great service and support
30 July 2026
Reply from Hastings Direct
Hi Jo,
It’s great to hear you received the level of customer service you deserve. Thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
Reply from Hastings Direct
Hello Paul,
It’s great to see you received the level of customer service you deserved and that we could offer you a competitive price. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Reply from Hastings Direct
Hello Taylor, thank you for your feedback and for choosing to leave us a positive review. ~Theo, Social Media Team
Easy to navigate & the app is perfect…
Easy to navigate & the app is perfect for understanding my policy & excess charges.
I rang to cancel a policy & take out a new one the staff were helpful & friendly but I felt it was a little long winded as there were so many questions even though I stated exactly what I wanted, overall though I was happy with the service given.
20 July 2026
Reply from Hastings Direct
Hello Ste, I'm glad this was so straightforward. Thank you very much for taking the time to leave this feedback with us. ~Theo, Social Media Team
Very happy with the firstclass service…
Very happy with the firstclass service from Hastings. Who look after there customers .
23 July 2026
Reply from Hastings Direct
Hello Leano,
Thank you for your feedback and for leaving us a five-star review, it really means a lot. Please let us know if you have any questions about your cover. ~Theo, Social Media Team
Dreadful company
Dreadful company. Writes saying will cancel policy in days regularly and ups premiums without explaining why whilst charging £30 for the privilege
30 July 2026
Unprompted review
Reply from Hastings Direct
Hello Richard,
I'm sorry to see that the validation checks have caused so much frustration.
Our Policy Review team checks policies to make sure everything’s above board and the policy details are correct. They do this to prevent fraud and make sure our customers are paying the correct amount for their insurance (because fraudulent claims can increase insurance premiums). I'm afraid that if information is incorrect or needs to be changed, this can impact the premium and will incur a fee.
This is our standard business practice, and we apologise if you weren't aware of this. Also, if you need more time to send us the documents we’ve asked for, or you have a question about this process, please give the team a call on 0333 321 9757. ~Theo, Social Media Team
Very helpful staff
28 July 2026
Reply from Hastings Direct
Hi Andy,
It’s great to hear you received the level of customer service you deserve. Thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
Reply from Hastings Direct
Hello Marion,
Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
Reply from Hastings Direct
Hello Tony, I'm glad this was such a simple and easy process for you. Thank you very much for your feedback and for taking the time to share this with us. We're glad you have chosen to insure with us this year. ~Theo, Social Media Team
Cancelled my policy due to lack of…
Cancelled my policy due to lack of driving data, this was due to the fact my car wasn’t driven for 2 months, they claim they send warnings via email and the app but I have received neither
5 May 2026
Reply from Hastings Direct
Hello Dexter,
Thanks for your review, we’re very sorry to read about the cancellation of your policy.
A YouDrive policy is slightly different to a standard car insurance product. We make sure our terms and conditions are clearly stated before you buy a policy online. This includes the need to share your driving data with us through the app by driving the vehicle.
If the vehicle is not going to driven for an extended period of time or the app cannot be paired to the box within the required time frame, the Telematics team will need to be informed by the policyholder before the notification of cancellation is sent.
Documents and emails would have been sent days in advance of the cancellation explaining why the policy was being cancelled and when this would be done. I regret if these weren't seen and that it led to the cancellation of the policy.
I also appreciate the frustration that this couldn't be reinstated and I hope you are able to find suitable cover for your vehicle soon. ~Theo, Social Media Team
Simple process with no faff
Simple process with no faff! Gave options for add ons and have been with Hastings before so will use them again as long as they match my next quote
21 July 2026
Reply from Hastings Direct
Hello Neesha, I'm glad this was so straightforward. Thank you very much for taking the time to leave this feedback with us. ~Theo, Social Media Team
Reply from Hastings Direct
Hello Alison,
It’s great to see you received the level of customer service you deserved and that we could offer you a competitive price. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Everything went well
30 July 2026
Reply from Hastings Direct
Hi Gordon
It’s great to hear you received the level of customer service you deserve. Thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
My car was written off by an unknown…
My car was written off by an unknown driver, (no fault of mine). My write off value was a decent amount so im looking for a replacement car.
23 July 2026
Reply from Hastings Direct
Hi Maxine,
It’s great to hear you received the level of customer service you deserve during this claim. Thanks so much for taking the time to share your experience with us. ~ Theo, Social Media Team
Great value for money and so quick to…
Great value for money and so quick to get everything covered, thankyou
30 July 2026
Reply from Hastings Direct
Hello Alison,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct, we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
Very easy to arrange repair and carried…
Very easy to arrange repair and carried out very efficiently
30 July 2026
Reply from Hastings Direct
Hello Beth, I'm glad you had a straightforward and positive experience. Thank you for taking the time to share this with us. ~Theo, Social Media Team
Reply from Hastings Direct
Hello,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct, we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
It's been easy to use
It's been easy to use. I thought after thec14 day cooling off period the percentage would start going down of my driving so I could be charged but have been happy too see it hasn't. Easy to check everything online too.
23 July 2026
Reply from Hastings Direct
Hello, this is really good to hear. Thanks for taking the time to share this with us. ~Theo, Social Media Team
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