I found taking out Car Insurance with Hastings relatively easy. However, when I rang up to add a couple of days onto my policy at the start of the policy I was quoted an absolutely outrageous price fo... See more
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Review summary
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Very easy to get insurance... one's I rang Hastings it wouldn't let me do it on line.But I don't understand why they didn't let me insure my bike on line... I filled in all my details then it said so... See more
I had to make a claim this year for the first time and I was very anxious because the accident was my fault. But. The whole process was amazingly straightforward and I only experienced helpful res... See more
Company replied
Good value buildings and contents insurance . All ready have my cars and motorbike insurance with them. Hasting app easy to use and shows all your policies, easy to make ammendments etc. Not had to... See more
Company replied
Company details
Written by the company
Hastings Direct is one of the UK's fastest growing insurance brokers. We offer car, bike, van and home insurance.
Written by the company
Contact info
Conquest House, Collington Avenue, TN39 3LW, Bexhill-On-Sea, United Kingdom
- www.hastingsdirect.com
4.4
Excellent
195K reviews
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Cancelled my policy due to lack of…
Cancelled my policy due to lack of driving data, this was due to the fact my car wasn’t driven for 2 months, they claim they send warnings via email and the app but I have received neither
5 May 2026
Reply from Hastings Direct
Hello Dexter,
Thanks for your review, we’re very sorry to read about the cancellation of your policy.
A YouDrive policy is slightly different to a standard car insurance product. We make sure our terms and conditions are clearly stated before you buy a policy online. This includes the need to share your driving data with us through the app by driving the vehicle.
If the vehicle is not going to driven for an extended period of time or the app cannot be paired to the box within the required time frame, the Telematics team will need to be informed by the policyholder before the notification of cancellation is sent.
Documents and emails would have been sent days in advance of the cancellation explaining why the policy was being cancelled and when this would be done. I regret if these weren't seen and that it led to the cancellation of the policy.
I also appreciate the frustration that this couldn't be reinstated and I hope you are able to find suitable cover for your vehicle soon. ~Theo, Social Media Team
Simple process with no faff
Simple process with no faff! Gave options for add ons and have been with Hastings before so will use them again as long as they match my next quote
21 July 2026
Reply from Hastings Direct
Hello Neesha, I'm glad this was so straightforward. Thank you very much for taking the time to leave this feedback with us. ~Theo, Social Media Team
Reply from Hastings Direct
Hello Alison,
It’s great to see you received the level of customer service you deserved and that we could offer you a competitive price. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Everything went well
30 July 2026
Reply from Hastings Direct
Hi Gordon
It’s great to hear you received the level of customer service you deserve. Thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
My car was written off by an unknown…
My car was written off by an unknown driver, (no fault of mine). My write off value was a decent amount so im looking for a replacement car.
23 July 2026
Reply from Hastings Direct
Hi Maxine,
It’s great to hear you received the level of customer service you deserve during this claim. Thanks so much for taking the time to share your experience with us. ~ Theo, Social Media Team
Great value for money and so quick to…
Great value for money and so quick to get everything covered, thankyou
30 July 2026
Reply from Hastings Direct
Hello Alison,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct, we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
Very easy to arrange repair and carried…
Very easy to arrange repair and carried out very efficiently
30 July 2026
Reply from Hastings Direct
Hello Beth, I'm glad you had a straightforward and positive experience. Thank you for taking the time to share this with us. ~Theo, Social Media Team
Reply from Hastings Direct
Hello,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct, we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
It's been easy to use
It's been easy to use. I thought after thec14 day cooling off period the percentage would start going down of my driving so I could be charged but have been happy too see it hasn't. Easy to check everything online too.
23 July 2026
Reply from Hastings Direct
Hello, this is really good to hear. Thanks for taking the time to share this with us. ~Theo, Social Media Team
Very happy customer
Very happy customer,
Unbeatable quote on my first motorcycle. I was dealt with buy professional people (staff) i received a great service.
Many thanks hastings direct
8 July 2026
Reply from Hastings Direct
Hello Austen,
It’s great to hear you received the level of customer service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Easy to follow and what I needed in the…
Easy to follow and what I needed in the package.
30 July 2026
Reply from Hastings Direct
Hello Yvonne, I'm glad this was so straightforward. Thank you for taking the time to share this with us. ~Theo, Social Media Team
Reply from Hastings Direct
Hello Marco, I'm glad this was so straightforward. Thank you very much for taking the time to leave this feedback with us. ~Theo, Social Media Team
Reply from Hastings Direct
Hello,
It’s great to see you received the level of customer service you deserved and that we could offer you a competitive price. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Fortunately I have not had to contact…
Fortunately I have not had to contact Hastings lately.
But in the past, when I had to telephone them, the call handler was great. He took time discussing and explained calmly where I had gone wrong ( My fault not the company).
Overall a pleasant and informative conversation. Thank you.
30 July 2026
Reply from Hastings Direct
Hello Susan, this is really good to hear. Thanks for taking the time to share this with us. ~Theo, Social Media Team
Reply from Hastings Direct
Hello Yvonne, thank you for leaving a 5-star review with us. ~Theo, Social Media Team
Speed &proffessional quality of the call
21 July 2026
Reply from Hastings Direct
Hello Lester,
It’s great to hear you received the level of customer service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Reply from Hastings Direct
Hello Gordon,
Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
Assumed facts in favour of the 3rd…
Assumed facts in favour of the 3rd party because it made their lives easier, no urgency in regards to processing my claim but were quite happy to hound me for information to make sure they weren't paying out more than was nessacery to the 3rd party, completely under valued my car and took deductions for non existing pre accidental damage, refused to provided evidence to support their claim of pre accident damage, if you want to be insured then sure go with them but when push comes to shove and you need them be prepared to be completely let down by them
30 July 2026
Unprompted review
Reply from Hastings Direct
Hello Michael,
Thanks for your review, we’re sorry to read about the poor experience you had during this claim and to see that you didn't get the customer service you needed.
Providing our customers with the best possible experience is always our top priority especially when it comes to making a claim, so we regret that you didn't receive this.
If you think this claim has been poorly handled and you would like to make a formal complaint, please visit www.hastingsdirect.com/about-us/customer-complaints or call us on 0333 999 8904. When we’ve logged your complaint, we’ll get back to you within five working days. You can find further information about this process here: www.hastingsdirect.com/help. ~Theo, Social Media Team
It was very straightforward to do as I…
It was very straightforward to do as I am now very it savi
23 July 2026
Reply from Hastings Direct
Hello Yvonne, I'm glad this was so straightforward. Thank you very much for taking the time to leave this feedback with us. ~Theo, Social Media Team
Straightforward and good value compared…
Straightforward and good value compared to several others
24 July 2026
Reply from Hastings Direct
Hello Charlotte,
Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
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