good price and easy to add/remove extras to tailor your policy. Downside, giving it 4 not 5 stars is the requirement to give access to your travel and location data for 30 days. I still would have bou... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Never had to claim with them but the portal is so easy to use for an older gent like myself.They are so competitive in prices and even on comparison sites they stood out as great value.The inclusion... See more
Company replied
Your Questions are straight forward. You prices are affordable. Your details are clear about home insurance and not complicated like other companies. Your organisation name was recommended by a frie... See more
Company replied
Easy to set up, good price and dashboard only downside was to add another car I was forced to do another quote and purchase second insurance will be much easy to apply second car to same policy
Company replied
Company details
Written by the company
Hastings Direct is one of the UK's fastest growing insurance brokers. We offer car, bike, van and home insurance.
Written by the company
Contact info
Conquest House, Collington Avenue, TN39 3LW, Bexhill-On-Sea, United Kingdom
- www.hastingsdirect.com
4.4
Excellent
195K reviews
Asks customers to review
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Easy to use app
16 July 2026
I was on the phone for almost 2 hours
I was on the phone for almost 2 hours: disconnected twice only to be told I had 2 car policies. The operator could not add my son on as named driver even though I had given his details 3 times. Even now I don’t know how I stand. Not impressed
23 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
great price
great price, website nicely presentation, easy to navigate and relatively quick.
23 July 2026
Reply from Hastings Direct
Hello,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct, we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
We have been customers with Hastings…
We have been customers with Hastings for years my wife is about to turn 70 and all of a sudden Hastings can no longer insure us saying its not an AGE thing that its a crime rate or our model of car gets taken more offten than not we Have not moved never made a Claim and feel let down We have fohnd another Insurande company that is very happy to insure us i would not reccomend HASTINGS to anyone very poor customer service if i could have scored 0 stars i would have
The only thing that changed was my wife was turning 70 we pay in full and have the highest no claims credit score only going up nothing changed
No claims same car no accidents
13 April 2026
Unprompted review
Reply from Hastings Direct
Hello Richard,
Thanks for your review, we’re really sorry we couldn't offer her a quote on this occasion. We consider all the policy details when they are provided so we can provide our customers with a price. It may be the case that on this occasion the quote details cannot be covered because of a change in the acceptance criteria, put in place by our underwriters. We do cover drivers over the age of 70. I am very sorry that this is the case and I hope that you are able to find suitable cover for your vehicle soon. ~Theo, Social Media Team
⭐ 1/5
⭐ 1/5 – Extremely disappointing experience
I am extremely disappointed with Hastings Direct and would not recommend this company at all.
I was involved in a completely non-fault accident while my car was parked. I was not even in the car when the accident happened. When I contacted Hastings Direct, I was reassured that because the accident was not my fault, it would not affect me. I repeat NON-FAULT . How I suppose to know that someone hit my car when I wasn’t there and is affected me IF HASTINGS DIRECD says that will not affect me . So if something happens with my car while I’m not there I’m higher risk !!!! Ridiculous
However, when I later tried to get insurance quotes, I was shocked to find that I could barely get insured anywhere, and the quotes I did receive were up to 10 times more expensive. This is completely different from what I was led to believe.
The customer service was also extremely poor. Nobody was able to clearly explain the situation or give me honest and consistent information about how this claim could affect my insurance record and future premiums. I feel completely misled.
Customers deserve clear and accurate information, especially after an accident that was entirely outside their control. Instead, I have been left dealing with enormous insurance quotes and a huge amount of stress.
Based on my experience, I have lost all trust in Hastings Direct. I would strongly advise anyone considering this company to be very careful and ask detailed questions before taking out a policy. My experience has been extremely disappointing, and I would not recommend them.
23 July 2026
Unprompted review
Reply from Hastings Direct
Hello Mirela,
Thanks for your review, we’re sorry to see that this claim has affected your ability to get a competitive price for your insurance.
We appreciate this can be frustrating, but unfortunately any claim, regardless of fault, can affect the cost of your insurance. This is because most insurers will view you as a higher risk if you’ve had a previous claim or incident.
I regret that this is the case and to see that you didn't get the help you needed during this time. I hope that you are able to get suitable cover for your vehicle soon. ~Theo, Social Media Team
Reply from Hastings Direct
Hello, I'm glad this was such a simple and easy process for you. Thank you very much for your feedback and for taking the time to share this with us. We're glad you have chosen to insure with us this year. ~Theo, Social Media Team
Reply from Hastings Direct
Hello, I'm glad this was so straightforward. Thank you very much for taking the time to leave this feedback with us. ~Theo, Social Media Team
Reply from Hastings Direct
Hello,
Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
the process was easy for non computer…
the process was easy for non computer literate person to use
16 July 2026
Reply from Hastings Direct
Hello, Peter I'm glad this was so straightforward. Thank you very much for taking the time to leave this feedback with us. ~Theo, Social Media Team
Everything was straightforward
Everything was straightforward, no awkward questions.very simple proceedure
23 July 2026
Reply from Hastings Direct
Hello Raymond, I'm glad this was so straightforward. Thank you very much for taking the time to leave this feedback with us. ~Theo, Social Media Team
Great service!
26 June 2026
Reply from Hastings Direct
Hi Pawel,
It’s great to hear you received the level of customer service you deserve. Thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
easy to do and set up
16 July 2026
Reply from Hastings Direct
Hello Linda, I'm glad this was such a simple and easy process for you. Thank you very much for your feedback and for taking the time to share this with us. We're glad you have chosen to insure with us this year. ~Theo, Social Media Team
Spoke to a lovely girl in the renewal…
Spoke to a lovely girl in the renewal department named “Effy” who made the entire process very simple and was very reassuring. Effy speaks to you like an actual human being making sure the entire process is stress free and comfortable. Shoutout.
23 July 2026
Unprompted review
Reply from Hastings Direct
Hello,
It’s great to hear you received the level of customer service you deserved from this advisor. Thank you very much for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Straight forward reporting on line.
16 July 2026
Reply from Hastings Direct
Hello Terence, I'm glad this was so straightforward. Thank you very much for taking the time to leave this feedback with us. ~Theo, Social Media Team
I'm new here so far I'm very happy with…
I'm new here so far I'm very happy with this insurance after 1 it's cheap after 2 the application is very clear greetings
23 July 2026
Reply from Hastings Direct
Hello,
Thank you for choosing to insure with Hastings Direct this year. We’re really pleased to have you with us and hope you have a great year ahead. ~ Theo, Social Media Team
Updating award now...
Only offering three stars, because (as far as I can tell) there is no telephone number for me to ring Hastings Direct should an issue occur. If that is definitely the case I shall look elsewhere in a tear's time when the insurance needs re-newing.
Now awarding 5 stars as Theo informed me of the telephone number I can use (if needed) to contact HD. Many thanks Theo
23 July 2026
Reply from Hastings Direct
Hello Peter,
Thank you for your review. I'm very sorry to see that you struggled to locate the information you needed. You can reach the Customer Service team on 0333 321 9801 if you need any help with your policy. The team will do all they can to help you. ~Theo, Social Media Team
Reply from Hastings Direct
Hello Jorge, I'm glad you had a positive experience. Thank you for taking the time to share this with us. ~Theo, Social Media Team
It's easy peasy with Hastings,
I answered 95%questions which where clear and easy online, made my payment over phone as I did not register my bank card details online, the lady I spoke to was really clear on the phone and most helpful.
21 July 2026
Reply from Hastings Direct
Hello,
It’s great to hear you received the level of customer service you deserved from this advisor. Thank you very much for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Had to put another car on my insurance…
Had to put another car on my insurance and they saved me some money doing it as multi car insurance
16 July 2026
Reply from Hastings Direct
Hello, it's good to see that we could offer you the level of cover that you needed at a competitive price. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
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