Process of getting quote straightforward. Price with existing company rose by 40% from last year - never made claim in 48years! Too soon to judge Hastings as can only tell when it comes to use service... See more
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Review summary
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Quite easy to navigate the app, the only problem is when getting a new quote for another vehicle i have to put all my information in again, even though im doing it through the app that already as my... See more
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The handling of my enquiry from start to finish was tremendous and everything was explained in simple terms. My only regret is not going with them sooner as I got a better deal (by miles compared to... See more
Company replied
I’ve been with Hastings before and they looked after me then so had no hesitation of coming back and this time I’ve used their premier Insurance which gives me everything I need great price. Good resp... See more
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Company details
Written by the company
Hastings Direct is one of the UK's fastest growing insurance brokers. We offer car, bike, van and home insurance.
Written by the company
Contact info
Conquest House, Collington Avenue, TN39 3LW, Bexhill-On-Sea, United Kingdom
- www.hastingsdirect.com
4.4
Excellent
195K reviews
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Reply from Hastings Direct
Hello Victor, thank you for your feedback and for choosing to leave us a positive review. ~Theo, Social Media Team
Very poor every time I call up it takes…
Very poor every time I call up it takes forever to get through and I am always being passed onto another department
23 July 2026
Reply from Hastings Direct
Hello Shahpran,
Thanks for your feedback, we're really sorry to hear about your experience and to see that it took so long to reach us. We always aim to provide great service, so it's disappointing to know we missed the mark this time.
Going forward, if you have any questions you can also send us a private message on Facebook. We'll do all we can to help you there. ~Theo, Social Media Team
It was easy to use
It was easy to use, affordable and can talk to customer service over the phone unlike my previous policy you have to communicate with AI or chat only which I found inconvenient.
16 July 2026
Reply from Hastings Direct
Hello,
It’s great to hear you received the level of customer service you deserved from this advisor. Thank you very much for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Reply from Hastings Direct
Hello Veronica,
Thank you for choosing to insure with Hastings Direct this year. We’re really pleased to have you with us and hope you have a great year ahead. ~ Theo, Social Media Team
Reply from Hastings Direct
Hello Paul, I'm glad you had a straightforward and positive experience. Thank you for taking the time to share this with us. ~Theo, Social Media Team
Reply from Hastings Direct
Hello Terence,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct, we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
It was easy to navigate the website
It was easy to navigate the website, and had everything I needed to insure my car
16 July 2026
Reply from Hastings Direct
Hello Veronica, I'm glad this was such a simple and easy process for you. Thank you very much for your feedback and for taking the time to share this with us. We're glad you have chosen to insure with us this year. ~Theo, Social Media Team
Reply from Hastings Direct
Hello Derek,
It’s great to hear you received the level of customer service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
It was the best price after a search on…
It was the best price after a search on the internet.
Simple process and an easy to use app.
15 July 2026
Reply from Hastings Direct
Hello Paul, I'm glad this was so straightforward. Thank you very much for taking the time to leave this feedback with us. ~Theo, Social Media Team
Reply from Hastings Direct
Hello, this is really good to hear. Thanks for taking the time to share this with us. ~Theo, Social Media Team
Best price for the cover required
Every year I look for insurance that is not only the best price for the cover I need but has good reviews and customer service and Hastings Direct fulfilled my requirements this year. May they continue to do so.
22 July 2026
Reply from Hastings Direct
Hello Valerie, it's good to see that we could offer you the level of cover that you needed at a competitive price. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
Very easy to do good price
16 July 2026
Reply from Hastings Direct
Hello Peter,
Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
What a scam they operate
What a scam they operate
I was hit from behind and my car was deemed to be worth less than the repair cost, the third party paid out for my vehicle but didn’t want the car, I do want the car but Hastings direct have taken ownership and want to profit further from selling it back to me.
Im in discussion with a consumer program on local radio because I believe my insurance company should be working for me not looking to gain from my inconvenience, I do pay for the policy and expected more from them.
My misfortune has landed me without a car and without sufficient money to replace my car
Hastings direct have made money from every single step of the process, administration fee on arranging the car being taken away and valued, administration fee on getting me a hire vehicle, administration fee on referring me to a solicitor, and another second hand car for nothing to sell for additional profit. With so many channels of income im surprised they don’t insure people for free, it’s a complete scam that needs exposing imo
If I had asked the other sides insurance company to deal with the claim directly and didn’t ask Hastings direct who I pay for insurance, I would have got the payment and kept my car and I’d have got everything else as well, hire car, physio etc. I didn’t realise this when I was hit but have heard from loads of people since.
23 July 2026
Unprompted review
Reply from Hastings Direct
Hello Wayne,
Thanks for your review, we’re sorry to read about the poor experience you had during this claim and to see that you didn't get the customer service or help you needed.
Providing our customers with the best possible experience is always our top priority especially when it comes to making a claim, so we regret that you didn't receive this.
If you think this has been poorly handled and you would like to make a formal complaint, please visit www.hastingsdirect.com/about-us/customer-complaints or call us on 0333 999 8904. When we’ve logged your complaint, we’ll get back to you within five working days. You can find further information about this process here: www.hastingsdirect.com/help. ~Theo, Social Media Team
Insurance for car…
It was a good price and the service so far is second to
none. The experience on site was relatively good as I am not that good on a computer . I certainly would do my insurance searching online again. Many thanks for making it easy
16 July 2026
Reply from Hastings Direct
Hello Elaine,
It’s great to see you received the level of customer service you deserved and that we could offer you a competitive price. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Great communication and support
Great communication and support. All documents were ready and straightforward. Follow up was great. Thanks guys
16 July 2026
Reply from Hastings Direct
Hello, I’m really pleased to hear that purchasing your policy was simple and that you received the level of service you deserved. We truly appreciate your feedback and thank you for choosing to insure with us this year. ~ Theo, Social Media Team
Reply from Hastings Direct
Hi Keith,
It’s great to hear you received the level of customer service you deserve. Thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
Reply from Hastings Direct
Hello,
Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
No hassle just straight to the point…
No hassle just straight to the point quality business
15 July 2026
Reply from Hastings Direct
Hello James, I'm glad this was so straightforward. Thank you for taking the time to share this with us. ~Theo, Social Media Team
call centre staff helpful
call centre staff helpful, substantial wait to speak with a rep as there had been an IT problem so couldnt be completed on line
16 July 2026
Reply from Hastings Direct
Hello,
Thanks for your feedback, we're really sorry to hear about your experience and to see that it took so long to reach us. We always aim to provide great service, so it's disappointing to know we missed the mark this time.
I'm glad that the advisors were helpful and you were able to get the help that you need. I hope your time with us improves as the policy progresses. Going forward, if you have any questions you can also send us a private message on Facebook. ~Theo, Social Media Team
Your Questions are straight forward
Your Questions are straight forward. You prices are affordable. Your details are clear about home insurance and not complicated like other companies. Your organisation name was recommended by a friend.
23 July 2026
Reply from Hastings Direct
Hello Anver,
Thank you for choosing to insure with Hastings Direct this year. We’re really pleased to have you with us and hope you have a great year ahead. ~ Theo, Social Media Team
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