good price and easy to add/remove extras to tailor your policy. Downside, giving it 4 not 5 stars is the requirement to give access to your travel and location data for 30 days. I still would have bou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Never had to claim with them but the portal is so easy to use for an older gent like myself.They are so competitive in prices and even on comparison sites they stood out as great value.The inclusion... See more
Company replied
Your Questions are straight forward. You prices are affordable. Your details are clear about home insurance and not complicated like other companies. Your organisation name was recommended by a frie... See more
Company replied
Easy to set up, good price and dashboard only downside was to add another car I was forced to do another quote and purchase second insurance will be much easy to apply second car to same policy
Company replied
Company details
Written by the company
Hastings Direct is one of the UK's fastest growing insurance brokers. We offer car, bike, van and home insurance.
Written by the company
Contact info
Conquest House, Collington Avenue, TN39 3LW, Bexhill-On-Sea, United Kingdom
- www.hastingsdirect.com
4.4
Excellent
195K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Have had to manage my own claim
Have had to manage my own claim, rang numerous times just to be dismissed with scripts read from a computer.
More stressful dealing with them than the actual accident which wasn’t even my fault.
3 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hastings Direct
Hi Teresa,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Really helpful and patient customer…
Really helpful and patient customer advisor, they made the whole renewal process very easy for me.
15 July 2026
Reply from Hastings Direct
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
It's very straightforward and easy to…
It's very straightforward and easy to navigate through for older people
24 July 2026
Reply from Hastings Direct
Hi Kevin,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Reply from Hastings Direct
Hi Roger,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Sold my bike 3 months before the end of…
Sold my bike 3 months before the end of my policy. Phoned up to let them know and they charged me a £45 admin fee!!!! Won’t use again and can’t recommend.
26 July 2026
Unprompted review
Reply from Hastings Direct
Hello Andy,
We’re sorry you’re unhappy with our cancellation fee.
Like most other insurers, our fees cover some of our business costs like staffing our contact centres, managing your policy, and maintaining and developing our systems. We try to keep our fees in line with other insurers.
We also make these fees as clear as possible in any documents and on our website, as well as explaining that they’re non-refundable. Please visit https://www.hastingsdirect.com/about-us/our-fees for more information. ~Theo, Social Media Team
Reply from Hastings Direct
Hi Gabriela,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Reply from Hastings Direct
Hi Eamon,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Awful
Awful - set me to auto renewal although I’d explicitly ask not to be. Had two cars insured by them. Switch one not the other. Then charged me an expensive renewal premium left the emphasis on me to resolve with long phone calls and still wouldn’t remove the admin fee. It’s a shark tactic - the auto renewal is made on to benefit customers but only benefits the insurance company who charge an inflated premium.
1 July 2026
Unprompted review
Reply from Hastings Direct
Hi James,
Thanks for your review, we’re sorry to hear you’re unhappy with your policy renewing automatically.
All policies are set to automatically renew unless you tell us otherwise. We do this so you’re never uninsured and so that if you forget to give us a call, you can still legally drive.
Just a reminder, you can remove auto-renewal from your policy at any time. This can be done through the app, your online account, or by calling our Customer Service team on 0333 321 9801. The details are included in the first set of documents we send out, but I’m sorry if that wasn’t clear.
If you did ask for this to be removed; it wasn't and you would like to make a formal complaint, please visit www.hastingsdirect.com/about-us/customer-complaints or call us on 0333 999 8904. When we’ve logged your complaint, we’ll get back to you within five working days. You can find further information about this process here: www.hastingsdirect.com/help. ~Theo, Social Media Team
Reply from Hastings Direct
Hi Wayne,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Great experience very good prices
Great experience very good prices, purchase process was quick and easy.
17 July 2026
Reply from Hastings Direct
Hi Olwyn,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
I got exactly what I wanted without any…
I got exactly what I wanted without any fuss or issues
24 July 2026
Reply from Hastings Direct
Hi Angelo,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Dont know why the point tracking on me…
Dont know why the point tracking on me for one month even going work driving work car still tracking me for no reason
17 July 2026
Reply from Hastings Direct
Hello Imran,
Thank you for your review. The purpose of collecting this data is to understand the broader trip patterns of our customers to help us build a picture of their location and trip patterns. As a result for 30 days, we collect data on things like where they’re travelling and when. We'll be looking at travel patterns overall, not just driving of your own vehicle. As a result, even public transport will be taken into account. This data helps us learn about real travel habits and keep prices as low as possible.
If this policy is not suitable for you and you need to discuss alternatives, please give us a call on 0333 321 9801. ~Theo, Social Media Team
straight forward application,hassle…
straight forward application,hassle free thank you.And a very competitive price.
23 July 2026
Reply from Hastings Direct
Hi Trevor,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Reasonable price again compared to the…
Reasonable price again compared to the other companies.
17 July 2026
Reply from Hastings Direct
Hi Simon,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
It was good to speak to a real person
It was good to speak to a real person. Very helpful.
17 July 2026
Reply from Hastings Direct
Hi Susan,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Felt they were good for first 2 years…
Felt they were good for first 2 years then renewal was expensive. Got cheaper quote by almost £300 with better cover and lower excess. Rang but they didn’t offer a price match actually increasing original renewal quote on reviewing account and just said “ we’ll be sad to see you go” now with Carol Nash for motorbike who were £300 cheaper.
24 July 2026
Unprompted review
Reply from Hastings Direct
Hello Martin,
Thank you for your review. I'm very sorry to see that the renewal wasn't competitive on this occasion. At the point of each renewal the policy details are reviewed and as a result the perceived risk posed by the policy details can change even if the details don't. It may be the case that on this occasion the underwriters of your policy interpreted a higher risk and the increase in price reflected that.
I'm glad that you have since been able to find suitable, competitive cover for your bike. Thank you very much for having been insured with us over the past two years. ~Theo, Social Media Team
Reply from Hastings Direct
Hi Mel,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Reply from Hastings Direct
Hi Vipulkumar,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.