Hartleys Homeware & FurnitureReviews 

12,502
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 171 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, robust construction, and stylish appearance, often noting that items are exactly as described and meet their specific needs. The delivery service is frequently highlighted as prompt and efficient, with many people receiving their orders quickly, sometimes even earlier than expected, and appreciating the clear communication regarding shipping. Reviewers also commend the overall service, finding the ordering process straightforward and the assembly of items easy, leading to high satisfaction with their purchases. However, some customers also noted issues with damaged items upon arrival, missing fixings, or products not matching expectations regarding functionality or size, such as an LP storage unit holding fewer records than advertised. A few other people also felt that some products were not as sturdy as anticipated or had an unpleasant smell, and some experienced difficulties with returns when the product did not meet their needs.

What people talk about most

Product

Reviewers mention positive feedback about product quality, often describing items as well-made, robust, and... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising products as good, excellent, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speedy and timely... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent, fantastic, and... See more

Order

Customers consistently note positive experiences with order, finding the ordering process extremely easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt delivery, easy to put together and looks stylish, exactly the size I needed to store my shoes in a small corner. Managed to fit 11 pairs of my shoes in the 3 drawers (women’s size 6) 8 x summer... See more

Rated 5 out of 5 stars

Lp Storage unit came on time, matched identically with a unit i purchased 3 years ago this product is of a soiled construction not like similar products that may seem a bit cheaper but not as robust... See more

Rated 5 out of 5 stars

Item arrived quickly, good quality product that was easy to put together although the instructions were somewhat sketchy according to hubby, but it was just what I wanted. So very happy

Rated 5 out of 5 stars

The size of the unit suited our requirements to a tee. The price of the unit was very favourable. The free delivery between 3 to 5 working days from receipt of order. The unit was actually delivered o... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Furniture Accessories Supplier
  5. Furniture Manufacturer
  6. Office Furniture Store

Written by the company

Hartleys offers a diverse range of homeware and furniture to help create your perfect home of office. Our range includes flat-pack cube storage units, kids bedroom furniture, folding tables, table legs, freestanding plant stands and room dividers. Our customer service team is available 7 days a week and we aim to respond to all enquiries within 24 hours. Contact us now via https://www.hartleysdirect.com/contact/


Contact info

  • Website Contact Form: https://www.hartleysdirect.com/contact/, Edison Way, Great Yarmouth, NR31 0NG, United Kingdom

  • www.hartleysdirect.com

4.8

Excellent

TrustScore 5 out of 5

13K reviews

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4.8

All reviews

(12,502)

155 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Item arrived broken with dints and scratches

To whom this may concern,

I am writing to inform you that upon opening my recent order, I discovered that the table is broken and has multiple dings and scratches. This is extremely disappointing, especially as I had hoped to have the item ready for Christmas.

Given the condition of the product, I would like to request a full refund. As I am currently pregnant, I am unable to transport the item to a drop-off point, so I kindly ask that you arrange a door collection for the return.

I am very disappointed with this experience, as I was looking forward to using the table during the festive season. I trust you will resolve this matter promptly and ensure the collection and refund are processed without delay.

Thank you in advance for your attention to this issue. I look forward to your swift response.

7 December 2025
Unprompted review
Rated 5 out of 5 stars

The website was straightforward to use…

The website was straightforward to use so made ordering simple. Price was competitive and the product was good quality commensurate with the cost. Packaging was good and delivery was quick. so, overall, the experience was very good.

18 November 2025
Rated 5 out of 5 stars

Needed a set of modern table legs

Needed a set of modern table legs to update an '80s farmhouse style table. The small "Spider" legs worked and looked great. It would have been useful to know the bolt hole size -I assumed and bought M8 and in fact they were only M6 so a delay whilst the correct size of bolts and wood nuts arrived.

My table is 1.8 X 0.8m and is probably as large as I'd go with the small legs, Weight (think small child) on a corner will tip it at this size so if an issue get the "butterfly" style.

Overall though, very pleased and look great

14 November 2025
Rated 5 out of 5 stars
Hartleys Homeware & Furniture logo

Reply from Hartleys Homeware & Furniture

Good afternoon,

Thank you for your positive feedback, I'm really pleased to hear you are happy with your recent order and with our speedy delivery service.

We appreciate the time to leave us a 5* review for your recent purchase.

If you have any other questions regarding your order please let us know and we'll be glad to assist you.

Have a nice evening!

Kind regards,
Rosie

Rated 5 out of 5 stars

Great service and delivery

Great service and delivery.
Good product quality.

9 November 2025
Hartleys Homeware & Furniture logo

Reply from Hartleys Homeware & Furniture

Hello Steph,

Thank you for your positive feedback, I'm really pleased to hear you are happy with the quality of your recent order and with our speedy delivery service.

We appreciate the time to leave us a 5* review for your recent purchase.

If you have any other questions regarding your order please let us know and we'll be glad to assist you.

Enjoy the rest of your day!

Kind regards,
Rosie

Rated 4 out of 5 stars

Good value record unit

The unit arrived quickly and well packed. Easy to assemble. Some of the panels had quite bad scratches on them, but we decided we could hide them so not visible. Suggest you check items carefully before assembly.

6 November 2025
Rated 5 out of 5 stars

Fantastic

Always a great experience with hartleys, thank you again for my fab storage boxes ,bought from these before and will definitely again,thank you 😀

30 October 2025

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