Harrods Reviews 6,051

After my visit to Brunello cucinelli in Harrods i was very lucky to be helped by Emma .. i was undecided about the jacket at the time but contacted Emma a few weeks later.. not only did she remember me but remembered the size of the jacket that i had tried on.. she then arranged to post it out to me… i was kept informed at every stage! Sooo helpful!! Why would i shop anywhere else!!

I visited H beauty for the first time and it was amazing. Karina was so helpful and helped me exactly as I had hoped. I wanted a brand new routine and she was able to help with what went wrong with my old routine, while also helping me to include some of the previous products I had purchased. She did not push any product and didn't pester me to buy anything as some employees do in other shops. Overall, a great experience and will definitely be visiting again!

Excellent customer service from a delightful young man at Estée Lauder. He answered all my questions about product and was knowledgeable about them all. Nothing was too much trouble and I didn’t feel rushed at any time. My experience of shopping here was excellent, and I was treated with respect as sometimes as woman in her 60s buying makeup can be treated as if they’re not young enough to matter. I’ll definitely come back ther in the future.

Always such wonderful service (Hermes ready to wear floor 1)
The most amazing shopping experience every time

I absolutely love shopping at Harrods in London. Everything I could possibly want is all in one place, which makes the experience so convenient and stress-free. The variety, the atmosphere, and the overall customer service are always top-tier, and it truly makes every visit enjoyable.

A special shoutout to my personal shopper, Adetoro, who consistently goes above and beyond. He makes everything feel effortless. Even when I’m unable to visit in person, he’s always available to help with my purchases. And if he’s off work, he still takes the time to communicate clearly and let me know when he’ll be back(making the whole process smooth and reliable)
He goes above and beyond every single time !!

I had a fantastic experience with the Harrods Collection Concierge team. Amika, Tiffany and Samira were incredibly helpful. They went above and beyond to assist me via email and over the phone to arrange a tax-free export order to my niece overseas.Their professionalism and kindness really stood out. Truly excellent customer service - thank you again!

I visited the shop at the airport and served by Julie. I always leave Harrods happy and comfortable. Great company.

Harrods uses DPD to deliver their items. If DPD fails to do so Harrods leaves their customer out of pocket and out of item until DPD concludes their investigation. Days, weeks, months, Harrods couldn't care less.
See their reply below which is exactly what I am talking about: why am I as the customer penalized for issues Harrods have with their delivery partners? Once they accepted the parcel was not delivered (which DPD did immediately), apologize to the customer and sent a replacement ASAP. Then sort it out with your business partners in your own time.
Overall buy in store if you can but be weary of their online service.

Harrods always has been and will be the best department store in the world.

I’m disappointed with my experience with Harrods.

I ordered a £100 hamper as a thoughtful gift for my in-laws during a very difficult time for our family, while my husband was undergoing medical treatment. I chose the hamper carefully based on the quality and contents advertised.

Unfortunately, what was delivered was completely different. Instead of the premium hamper I selected, they received a basic cardboard box with only a few items, including loose tea leaves and an Easter-themed selection — something I would never have chosen, particularly as it doesn’t align with our beliefs.

This was clearly an error on Harrods’ part, yet the handling of the complaint has been extremely poor. I had to chase multiple times, was even addressed by the wrong name initially, and was offered compensation that did not reflect the seriousness of the issue.
Despite acknowledging a mistake, Harrods has refused to provide a full refund and insists on a partial goodwill gesture, which I do not feel is acceptable given that the goods supplied were not what was ordered.

Very disappointing experience from a brand that markets itself as premium. I would strongly advise others to think twice before ordering gifts from Harrods, as customer service does not match the reputation.

Wonderful experience at Harrods, great customer service and helpful. I would so visit this place again and recommend to family and friends.

Chopped my hair like a Brick.

Absolutely awful experience.

I asked for a simple face-framing haircut and even showed a clear picture where the layers were meant to end at my chin. Unfortunately, that’s not what I got at all.

Instead, my hair was cut far too short—up to my cheeks—which looks nothing like what I requested. It’s so uneven and unexpected that people have actually asked if I cut it myself.

I’m extremely disappointed and honestly regret trusting them with my hair.

Excellent customer service from all the members of staff in store especially Elena.A. Would definitely return 😃

Great exeprience @ Harrods Terminal 5. Customer Service Agent Jaya was First Class in assisting me.

"I had a wonderful experience with Niamh, who looked after me with great care and professionalism. Her attentive, one-to-one approach made finding the right options easy. I truly appreciated the high level of service and will definitely be a returning customer."

Very helpful counter assistant which enabled me to buy the right product

I walked in right at open and was looking for a specific brand of perfume. After walking around a little bit, Adam noticed and came over to help me out. He was very warm and helpful, and led me right over to the brand I was looking for and helped me pick one out while giving me more information. He then provided me samples based on stuff he knew I wouldn't be able to find back home (Florida), which was wonderful. We chatted a little bit about the area and it was such a wonderful way to start my day out and about. Thank you so much Adam!! :)

I have been struggling with drying skin and cant seem to find anything which works. Lynette, at the Cribbs Causeway, Bristol H Beauty, was extremely helpful in explaining the products avaliable which would be best for me. She also explained how to apply and get the most out of the products. I will definitely be returning and look forward to using my new purchases!

Amazing Coffee Bar experience

I had a flawless experience, both for myself and my wife. There’s nothing I’d improve! It was refreshing to meet someone so knowledgeable about Hermès, the brand, materials, and the language of it all. Thank you Raouf.