Our experience at Harrods was an example for all the other high class department stores. It was our first time at Harrods accompanied with our 12 year old daughter and the staff, especially Ebony made... See more
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I had such a lovely experience at Harrods thanks to Rachel in the beauty department. I originally picked up products that were completely wrong for my skin type, but she took the time to sit me down... See more
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I purchased creed from Anne in the Glasgow branch in Silverburn.Her product knowledge was immense and she really gave me the red carpet treatment.It was such a wonderful experience i really enjoyed.Wi... See more
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I had a wonderful massage at the La Prairie Spa based at Harrods Department Store. I would like to take this opportunity to say a big thank you to my therapist Jeraldine. She has made me so pampered a... See more
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Company details
Information provided by various external sources
Harrods began as a wholesale grocer' and tea merchant in east London, first opening its doors in 1834. Since then, it has grown to become the world’s most famous department store, known for its unrivalled range of luxury merchandise. As well as exclusive brands and myriad departments, one of Harrods’ most renowned attributes is its unparalleled service. Harrods continues to be guided by its philosophy of “anything is possible” and, to this day, our customers remain at the heart of everything we do.
Contact info
87-135 Brompton Road, Knightsbridge, SW1X 7XL, London, United Kingdom
- 020 7730 1234
- customerservice@harrods.com
- www.harrods.com
4.1
Great
6K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Worst coffee I have ever had
Worst coffee I have ever had, remade twice, tastes like hot water.
Not to be repeated for £4.30.
20 April 2026
Unprompted review
Reply from Harrods
Dear Donna Pope,
Thank you for sharing your feedback regarding your recent coffee experience.
We are sorry to hear that the coffee you received was not to your satisfaction, even after being remade. We understand your disappointment, and apologise for the negative affect this may have had on your visit.
We appreciate you bringing this to our attention and will share your comments with our team to review internally.
Harrods Customer Service
Fab Foodhalls customer service
The level of service provided by Harrods is top notch! I recently ordered a hamper to be delivered to the USA and Julia West was so kind and helpful. Highly recommended!
20 April 2026
Unprompted review
Reply from Harrods
Dear Kimberlie,
Thank you for your wonderful feedback about the service you received in our Harrods Foodhall.
We are thrilled to hear that the level of service you experienced was top-notch and that Julia was so kind and helpful with your hamper order to the USA.
We appreciate your high recommendation and hope to welcome you back soon.
Harrods Customer Service
Jack at the Cheese counter was…
Jack at the Cheese counter was delightful and so helpful. I tasted and purchased some yummy stinky cheese 🙏🤩
20 April 2026
Unprompted review
Reply from Harrods
Dear Nikki Fleming,
Thank you for sharing your delightful experience at our Cheese counter.
We're so pleased to hear that Jack was delightful and incredibly helpful, and that you found the cheese you tasted to be so delicious.
We appreciate you taking the time to share your positive feedback, and look forward to seeing you again soon.
Harrods Customer Service
No magic , no standards - very disappointing experience
I expected luxury. I experienced something very different.
I travelled to Harrods with my child, wanting to show her what this place represents. Instead, I had to ask to be allowed in. I had a small suitcase with me, and from the first moment it felt like I was being assessed rather than welcomed.
Inside, I went to explore Maison Crivelli — a brand I was genuinely interested in. I was told that “everyone wants samples” and that I could “come back every day and spray it”.
That is not how you treat someone considering a £300 fragrance.
It made me feel like I had to prove I belonged there.
I left that counter and went elsewhere — and the difference was immediate. I was treated with respect, offered a sample, given time, and I made a purchase within minutes.
That contrast says everything.
But the most serious issue came from a product I had purchased through Harrods — a Dr Barbara Sturm serum.
It caused a reaction, and the smell was off. I raised this and asked about the batch.
What followed was weeks of unclear answers:
– I was told the batch wouldn’t change anything
– that the person who could confirm it was unavailable
– and that the case was effectively being closed
Then suddenly — after the “final outcome” — the batch appeared.
February 2021.
A product close to 5 years old.
For active skincare, that is not a small detail. That is something any customer has the right to know before using it.
What made this worse was not just the age — but the way it was handled. There was no real transparency, no accountability, and no genuine attempt to resolve the situation.
Instead, it felt like everything was designed to close the case, not to take care of the customer.
Even the final gesture reflected that — reduced over time to basic options that felt more like a formality than a meaningful resolution.
Meanwhile, the brand itself — not responsible for the sale — handled the situation far better and with far more care.
That contrast is difficult to ignore.
Because luxury is not about appearance.
It’s about standards.
And in this case, those standards simply weren’t there.
There was no magic. And without it, luxury is just a label. EDIT:
Following Harrods’ response, I would like to clarify that I had already attempted to resolve this matter directly over a period of nearly two months.
Unfortunately, the process lacked transparency and consistency — particularly as key information, such as the product batch, only emerged after the case had been marked as closed.
The overall approach felt focused on concluding the case rather than genuinely addressing the concerns raised.
At this stage, I believe it is important that this experience remains visible for others.
20 April 2026
Unprompted review
Reply from Harrods
Dear Anna,
Thank you for sharing your feedback regarding your recent visit to Harrods.
We understand your concerns about your initial impression upon arrival and the interaction at the Maison Crivelli counter, we do apologise for the disappointment this caused. We have also carefully recorded your observations regarding the communication and resolutions surrounding the Dr. Barbara Sturm serum.
We are committed to providing an exceptional shopping experience for all our customers, and we continuously review our service standards and product information processes. Your comments are important as they help us in this ongoing effort.
We understand your perspective on the importance of standards in luxury retail. We value your input and are internally reviewing the details you have provided regarding both your in-store experience and product aftercare.
If you would like to discuss this further, please feel free to contact us at customer.service@harrods.com
Harrods Customer Service
Charlotte Tilbury @ H Beauty edinburgh
Alessandra at the Charlotte Tilbury counter helped me today. She was brilliant. So knowledgeable with lots of great advice. I had been thinking about buying a foundation for a while but found the choice quite overwhelming so it was great to have it all explained. I am so happy with my purchases and will definitely be back again. Thankyou .
19 April 2026
Unprompted review
Reply from Harrods
Dear Lu Brown,
Thank you for sharing your wonderful feedback about your experience at the Charlotte Tilbury counter at H Beauty.
We are so pleased to hear that Alessandra was brilliant and provided you with excellent, knowledgeable advice. We're delighted that Alessandra was able to explain everything clearly and help you find the perfect products.
We're so glad that you are so happy with your purchases and that you will definitely be returning, we look forward to seeing you again soon.
Harrods Customer Service
Our family had a brilliant shopping…
Our family had a brilliant shopping experience at Harrods. My daughter was over the moon with her new Jellycat — the range was huge, beautifully displayed, and the staff couldn’t have been more helpful. We also picked up some strawberries that turned out to be the best we’ve ever tasted, unbelievably sweet and fresh. To top it off, the pastries and cakes were exceptional, the kind you think about long after you’ve finished them. It was one of those visits where everything just felt spot‑on, and we’ll definitely be back.
16 April 2026
Unprompted review
Reply from Harrods
Dear Tony Deighton,
Thank you for sharing such a delightful review of your family's shopping experience at Harrods.
It's wonderful to know that your daughter was over the moon with her new Jellycat, and that you were impressed with the extensive range and beautiful display. We're also very pleased that our staff could be so helpful during your visit.
We're so happy to hear that the strawberries exceeded your expectations, and that you found them to be unbelievably sweet and fresh. We're also delighted that our pastries and cakes left such a lasting impression.
We are so glad you had such a memorable experience and look forward to welcoming your family back to Harrods again soon.
Harrods Customer Service
I was really pleased to served by Mina…
I was really pleased to served by Mina in Newcastle Harrods beauty.I bought Double vanilla Guerlain perfume.
18 April 2026
Unprompted review
Reply from Harrods
Dear Mozhgan Hemati,
Thank you for sharing your positive experience at Harrods H Beauty.
We're delighted to hear that Mina provided you with excellent service and that you were pleased with your purchase of Double Vanilla Guerlain perfume.
We appreciate you taking the time to share your feedback, and look forward to welcoming you back soon.
Harrods Customer Service
Very positive experience
Joseph was incredibly helpful and he is the most knowledgeable person who has helped me when purchasing fragrances. It’s clear that Joseph has a passion for fragrances and his ability to recall the notes for each fragrance we talked about was amazing. What’s more amazing is that we weren’t talking about one brand or house, and his knowledge spanned across the whole variety on offer. Furthermore, Joseph’s knowledge on the history of each brand/house is second to none, and he was able to recommend and link fragrances from a variety of brands to what I like and look for. I had a brilliant experience with Joseph and I’m sure everyone he helps would say the same. A credit to the company.
18 April 2026
Unprompted review
Reply from Harrods
Dear Rhys Marston,
Thank you for sharing your positive experience at Harrods.
We are thrilled to hear that Joseph provided you with such an exceptional level of service and that his knowledge of fragrances is second to none. We are delighted that he was able to recommend and link fragrances across various brands to perfectly suit your preferences.
Thank you for these kind words. We look forward to welcoming you back to Harrods again soon.
Harrods Customer Service
Fantastic trip to Harrods beauty…
Fantastic trip to Harrods beauty Chester. The ladies on the Creed counter were fantastic we had a wonderful experience and came away with two wonderful signature scents to enjoy. Highly recommended.
18 April 2026
Unprompted review
Reply from Harrods
Good Afternoon,
Thank you for sharing your experience at Creed in Harrods H Beauty.
We are delighted to hear that the associates at Creed were fantastic and that you had a wonderful experience. It's great to know that you came away with two wonderful signature scents to enjoy.
We appreciate your recommendation and look forward to welcoming you back to Harrods H Beauty soon.
Harrods Customer Service
Food hall
Food hall, Rotisserie.. after reopening, the service & quality of food went down , and prices went up for smaller portions and disappointing quality & service..
16 April 2026
Unprompted review
Reply from Harrods
Dear Sawsan Mustafa,
Thank you for taking the time to share your feedback regarding your recent experiences at our Rotisserie in the Harrods Food Hall.
We are very sorry to hear that you have found a decline in both the service and the quality and amount of food. We understand your disappointment, and we apologise that your expectations were not met.
Providing excellent quality food and attentive service is a top priority for us, and your feedback has been carefully recorded for internal review.
Your experience is important to us, and we value you bringing this to our attention.
Harrods Customer Service
I was served by Laura who was very…
I was served by Laura who was very knowledgable on the many fine fragrance options available (she also helped register me for Harrods MyBeauty on my phone) once I’d settled on my pick she kindly supplied a discovery set and some samples of other fragrances for future purchases. Thank you :)
18 April 2026
Unprompted review
Reply from Harrods
Dear Keith Cooper,
Thank you for sharing your positive experience T Harrods.
We're delighted to hear that Laura was knowledgeable about our fine fragrance options and that she was able to assist you with registering for Harrods MyBeauty on your phone.
We value your feedback and look forward to welcoming you back again soon.
Harrods Customer Service
Elizabeth at Chanel is amazing!
Went into the Hbeauty store at Gateshead looking for the viral Chanel fresh water tint and was greeted by Elizabeth who was absolutely lovely she struck up a conversation immediately with my informed me she had my shade in stock which I was surprised about as it’s completely out of stock every where online. She provided me with extra assistance when I spotted more products I had heard about but loved the look of. Unfortunately the other product was out of stock but she was amazing in letting me know when a delivery was due so I didn’t waste a trip back. She was so chatty and clearly loved her job, she’ll be the reason I come back to Chanel for more beauty products! Thank you Elizabeth
17 April 2026
Unprompted review
Reply from Harrods
Dear Ellie Parker,
Thank you for sharing your fantastic experience at the Chanel counter in H beauty.
We are thrilled to hear that Elizabeth was absolutely lovely and provided you with such an amazing experience. It's wonderful that she was able to inform you that your shade of the Chanel fresh water tint was in stock, especially given its popularity.
We appreciate you highlighting her helpfulness in assisting you with other products and her proactive approach in letting you know about upcoming deliveries. Her chatty nature and clear passion for her job are truly commendable.
We are delighted to hear that she will be the reason you return to H Beauty.
Harrods Customer Service
Great place with numerous choices for…
Great place with numerous choices for the high end make-up brands. After looking for Sisley counter with foundation in Milton Keynes various shops and Canary Wharf Sisley I finally found it in H beauty MK. Great choice, wonderful and friendly service, highly recommend for everyone.
17 April 2026
Unprompted review
Reply from Harrods
Dear Sofia K,
Thank you for sharing your positive experience at H Beauty.
We're delighted to hear that you found our selection of high-end makeup brands, particularly Sisley, to be so comprehensive. It's wonderful to know that you received wonderful and friendly service.
We appreciate your recommendation and look forward to welcoming you back to Harrods again soon.
Harrods Customer Service
Want to feel special?
I received an immediate friendly welcome and was made to feel special throughout. The beauty consultants, Christine and Jane, are indeed a credit to Harrods and Estee Lauder.
16 April 2026
Unprompted review
Reply from Harrods
Dear Dorothy Banks,
Thank you for your wonderful feedback about your recent experience at Estée Lauder, H Beauty, Metrocentre.
We are delighted to hear that you felt special throughout your visit and received a friendly welcome. It's fantastic to know that Christine and Jane, our beauty consultants, were a credit to both Harrods and Estée Lauder.
We appreciate you taking the time to share your positive experience. We hope to see you again soon.
Harrods Customer Service
My experience at Cartier was oustanding
My experience at Cartier was truly amazing. Bobby, my Client Advisor, assisted me for the second time and once again exceeded every expectation. He went above and beyond to find the exact item I was looking for, making the entire experience seamless, personal, and memorable.
What made this visit even more special was Bobby’s exceptional attitude and genuine care. He has a rare ability to make clients feel truly valued, and his professionalism perfectly reflects the elegance, sophistication, and excellence of the Cartier brand.
People like Bobby, with such a strong human touch, are what transform a shopping experience into something truly outstanding. He made my visit even more valuable, and I look forward to returning because of the remarkable service he provides.
16 April 2026
Unprompted review
Reply from Harrods
Dear Umberto De Pasquale,
Thank you for sharing your outstanding experience at Cartier and for highlighting Bobby, your Client Advisor.
We are delighted to hear that Bobby once again exceeded your expectations and made your second visit truly amazing. It's wonderful to know that he went above and beyond to find the exact item you were looking for, providing a seamless, personal, and memorable experience.
Thank you for taking the time to share these kind words. We look forward to welcoming you back to Harrods again soon.
Harrods Customer Service
it was so bad me and my family whet to…
it was so bad me and my family whet to the food hall and got a few things we paid but we thought the bag was free so as we go to leave the alarms go off and we were treated horribly by the staff they were very sarcastic and it was a very embarrassing experience instantly they took our food that I paid for and gave the receipt to prove but they would not let me buy the bag we have to wait for a gentleman to escort us to pay the for the bag and we were fine with that it was just the way we were treated
17 April 2026
Unprompted review
Reply from Harrods
Dear Miley O'Brien,
Thank you for sharing your recent experience in our Food Hall. We are very sorry to hear about the situation regarding the bag.
We understand your frustration and embarrassment, especially after you had already paid for your items. The alarm activation and the subsequent interaction with our team were clearly not handled with the sensitivity and professionalism we expect. We sincerely apologise for the sarcastic remarks and the overall unpleasant experience.
We are taking your feedback very seriously and will be reviewing this incident internally to ensure our staff are trained to handle such situations with care, respect, and clear communication.
If you would like to discuss this matter further, please contact us by email at customer.service@harrods.com
Harrods Customer Service
The team in the watch department are amazing!!!
The team in the watch department are amazing and always try their best to get the watches you want and very helpful. Thanks Hina, Darren and Aisha.
28 March 2026
Unprompted review
Reply from Harrods
Dear Imran Tazim,
Thank you for your kind feedback.
We are delighted to hear that our Fine Watch Department team provided such helpful and dedicated service. Your comments regarding Hina, Darren and Aisha will be shared with them.
Thank you for taking the time to share your experience, and we look forward to welcoming you back again soon.
Harrods Customer Service
Outstanding experience as a Black rewards customer!
As a Black rewards status customer at Harrods, I am absolutely delighted with the experience. The staff have always been welcoming, respectful, and attentive every time I visit. I feel genuinely valued and well looked after. Harrods truly treats their top-tier rewards customers with an exceptional level of care and professionalism. Highly recommend!
17 April 2026
Unprompted review
Reply from Harrods
Good afternoon,
Thank you for sharing your feedback with us.
We are pleased to hear that you have consistently felt welcomed and well cared for during your visits.
Providing an exceptional level of service is extremely important to us, and your kind comments are greatly appreciated.
We look forward to welcoming you back to Harrods soon.
Harrods Customer Service
Federico made the best pepperoni pizza…
Federico made the best pepperoni pizza of my life while Gianluca and Damian entertained me with their charming conversation. I will definitely be coming back, highly recommend.
16 April 2026
Unprompted review
Reply from Harrods
Dear Brooke Colman,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you enjoyed your experience and that Federico prepared a pizza that exceeded your expectations.
It is also wonderful to know that Gianluca and Damian helped make your visit memorable through their warm and engaging service.
Your kind comments will be shared with the team.
We look forward to welcoming you back again in the near future.
Harrods Customer Service
I was very disappointed by the system…
I was very disappointed by the system how the restaurants work because we were a group of three people and we wanted to have different kind of meals and had to seat separately. We couldn’t eat together even when we asked, so I ended up ordering a pasta for my partner from the Italian restaurant, and we had two ramen’s in the kinoya Ramen bar. This system definitely needs improvement at this price range.! The Ramen bar food was exceptionally good, but the whole experience was bitter by this disappointing experience. I had to speak at least three staff member who were explaining to me that the cross order only works if the restaurants are OK with that, and they always pointing to some other staff member who is responsible who ended up being not responsible for giving the answer if it’s possible or not so at the end, we spent almost 10 minutes just to figure out if it’s possible or not to eat together, which is ridiculous! The Ramen soup was very good , but the system is amateur for the seating ( at this price level)
6 April 2026
Unprompted review
Reply from Harrods
Dear P. Thomas,
Thank you for taking the time to share your feedback.
We’re very sorry to hear that the seating and ordering system impacted your visit and prevented you from enjoying your meal together as a group. This is certainly not the seamless experience we aim to provide.
We understand how frustrating the situation must have been, and your comments have been shared with the relevant teams for review and improvement.
We’re pleased to hear that you enjoyed the ramen itself, but we regret that the overall experience fell short.
Thank you for bringing this to our attention, as feedback like yours is invaluable in helping us improve.
With our apologies once again,
Harrods Customer Service
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