What a wonderful experience today. The staff were so lovely and helpful. I just want to say a huge thank you to Shiva who was so patient and knowledgeable in helping me decide on my new fragrance. My... See more
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Vas at H Beauty Lakeside was the absolute best! Nothing was too much trouble- Vasoulla was patient, courteous, friendly, kind and very knowledgeable in helping me with my Rewards 10% Weekend fragrance... See more
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I purchased creed from Anne in the Glasgow branch in Silverburn.Her product knowledge was immense and she really gave me the red carpet treatment.It was such a wonderful experience i really enjoyed.Wi... See more
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I had a wonderful massage at the La Prairie Spa based at Harrods Department Store. I would like to take this opportunity to say a big thank you to my therapist Jeraldine. She has made me so pampered a... See more
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Company details
Information provided by various external sources
Harrods began as a wholesale grocer' and tea merchant in east London, first opening its doors in 1834. Since then, it has grown to become the world’s most famous department store, known for its unrivalled range of luxury merchandise. As well as exclusive brands and myriad departments, one of Harrods’ most renowned attributes is its unparalleled service. Harrods continues to be guided by its philosophy of “anything is possible” and, to this day, our customers remain at the heart of everything we do.
Contact info
87-135 Brompton Road, Knightsbridge, SW1X 7XL, London, United Kingdom
- 020 7730 1234
- customerservice@harrods.com
- www.harrods.com
4.1
Great
6K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
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Great place with numerous choices for…
Great place with numerous choices for the high end make-up brands. After looking for Sisley counter with foundation in Milton Keynes various shops and Canary Wharf Sisley I finally found it in H beauty MK. Great choice, wonderful and friendly service, highly recommend for everyone.
17 April 2026
Unprompted review
Reply from Harrods
Dear Sofia K,
Thank you for sharing your positive experience at H Beauty.
We're delighted to hear that you found our selection of high-end makeup brands, particularly Sisley, to be so comprehensive. It's wonderful to know that you received wonderful and friendly service.
We appreciate your recommendation and look forward to welcoming you back to Harrods again soon.
Harrods Customer Service
Want to feel special?
I received an immediate friendly welcome and was made to feel special throughout. The beauty consultants, Christine and Jane, are indeed a credit to Harrods and Estee Lauder.
16 April 2026
Unprompted review
Reply from Harrods
Dear Dorothy Banks,
Thank you for your wonderful feedback about your recent experience at Estée Lauder, H Beauty, Metrocentre.
We are delighted to hear that you felt special throughout your visit and received a friendly welcome. It's fantastic to know that Christine and Jane, our beauty consultants, were a credit to both Harrods and Estée Lauder.
We appreciate you taking the time to share your positive experience. We hope to see you again soon.
Harrods Customer Service
My experience at Cartier was oustanding
My experience at Cartier was truly amazing. Bobby, my Client Advisor, assisted me for the second time and once again exceeded every expectation. He went above and beyond to find the exact item I was looking for, making the entire experience seamless, personal, and memorable.
What made this visit even more special was Bobby’s exceptional attitude and genuine care. He has a rare ability to make clients feel truly valued, and his professionalism perfectly reflects the elegance, sophistication, and excellence of the Cartier brand.
People like Bobby, with such a strong human touch, are what transform a shopping experience into something truly outstanding. He made my visit even more valuable, and I look forward to returning because of the remarkable service he provides.
16 April 2026
Unprompted review
Reply from Harrods
Dear Umberto De Pasquale,
Thank you for sharing your outstanding experience at Cartier and for highlighting Bobby, your Client Advisor.
We are delighted to hear that Bobby once again exceeded your expectations and made your second visit truly amazing. It's wonderful to know that he went above and beyond to find the exact item you were looking for, providing a seamless, personal, and memorable experience.
Thank you for taking the time to share these kind words. We look forward to welcoming you back to Harrods again soon.
Harrods Customer Service
it was so bad me and my family whet to…
it was so bad me and my family whet to the food hall and got a few things we paid but we thought the bag was free so as we go to leave the alarms go off and we were treated horribly by the staff they were very sarcastic and it was a very embarrassing experience instantly they took our food that I paid for and gave the receipt to prove but they would not let me buy the bag we have to wait for a gentleman to escort us to pay the for the bag and we were fine with that it was just the way we were treated
17 April 2026
Unprompted review
Reply from Harrods
Dear Miley O'Brien,
Thank you for sharing your recent experience in our Food Hall. We are very sorry to hear about the situation regarding the bag.
We understand your frustration and embarrassment, especially after you had already paid for your items. The alarm activation and the subsequent interaction with our team were clearly not handled with the sensitivity and professionalism we expect. We sincerely apologise for the sarcastic remarks and the overall unpleasant experience.
We are taking your feedback very seriously and will be reviewing this incident internally to ensure our staff are trained to handle such situations with care, respect, and clear communication.
If you would like to discuss this matter further, please contact us by email at customer.service@harrods.com
Harrods Customer Service
The team in the watch department are amazing!!!
The team in the watch department are amazing and always try their best to get the watches you want and very helpful. Thanks Hina, Darren and Aisha.
28 March 2026
Unprompted review
Reply from Harrods
Dear Imran Tazim,
Thank you for your kind feedback.
We are delighted to hear that our Fine Watch Department team provided such helpful and dedicated service. Your comments regarding Hina, Darren and Aisha will be shared with them.
Thank you for taking the time to share your experience, and we look forward to welcoming you back again soon.
Harrods Customer Service
Outstanding experience as a Black rewards customer!
As a Black rewards status customer at Harrods, I am absolutely delighted with the experience. The staff have always been welcoming, respectful, and attentive every time I visit. I feel genuinely valued and well looked after. Harrods truly treats their top-tier rewards customers with an exceptional level of care and professionalism. Highly recommend!
17 April 2026
Unprompted review
Reply from Harrods
Good afternoon,
Thank you for sharing your feedback with us.
We are pleased to hear that you have consistently felt welcomed and well cared for during your visits.
Providing an exceptional level of service is extremely important to us, and your kind comments are greatly appreciated.
We look forward to welcoming you back to Harrods soon.
Harrods Customer Service
Federico made the best pepperoni pizza…
Federico made the best pepperoni pizza of my life while Gianluca and Damian entertained me with their charming conversation. I will definitely be coming back, highly recommend.
16 April 2026
Unprompted review
Reply from Harrods
Dear Brooke Colman,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you enjoyed your experience and that Federico prepared a pizza that exceeded your expectations.
It is also wonderful to know that Gianluca and Damian helped make your visit memorable through their warm and engaging service.
Your kind comments will be shared with the team.
We look forward to welcoming you back again in the near future.
Harrods Customer Service
I was very disappointed by the system…
I was very disappointed by the system how the restaurants work because we were a group of three people and we wanted to have different kind of meals and had to seat separately. We couldn’t eat together even when we asked, so I ended up ordering a pasta for my partner from the Italian restaurant, and we had two ramen’s in the kinoya Ramen bar. This system definitely needs improvement at this price range.! The Ramen bar food was exceptionally good, but the whole experience was bitter by this disappointing experience. I had to speak at least three staff member who were explaining to me that the cross order only works if the restaurants are OK with that, and they always pointing to some other staff member who is responsible who ended up being not responsible for giving the answer if it’s possible or not so at the end, we spent almost 10 minutes just to figure out if it’s possible or not to eat together, which is ridiculous! The Ramen soup was very good , but the system is amateur for the seating ( at this price level)
6 April 2026
Unprompted review
Reply from Harrods
Dear P. Thomas,
Thank you for taking the time to share your feedback.
We’re very sorry to hear that the seating and ordering system impacted your visit and prevented you from enjoying your meal together as a group. This is certainly not the seamless experience we aim to provide.
We understand how frustrating the situation must have been, and your comments have been shared with the relevant teams for review and improvement.
We’re pleased to hear that you enjoyed the ramen itself, but we regret that the overall experience fell short.
Thank you for bringing this to our attention, as feedback like yours is invaluable in helping us improve.
With our apologies once again,
Harrods Customer Service
After my visit to Brunello cucinelli in…
After my visit to Brunello cucinelli in Harrods i was very lucky to be helped by Emma .. i was undecided about the jacket at the time but contacted Emma a few weeks later.. not only did she remember me but remembered the size of the jacket that i had tried on.. she then arranged to post it out to me… i was kept informed at every stage! Sooo helpful!! Why would i shop anywhere else!!
1 March 2026
Unprompted review
Reply from Harrods
Dear SB,
Thank you for your wonderful feedback.
We’re delighted to hear about your experience with Emma and the thoughtful service she provided, both in store and after your visit.
Remembering your preferences and keeping you informed throughout is exactly the level of care we strive to offer, and your comments will be shared with Emma and the team.
We look forward to welcoming you again soon.
Harrods Customer Service
I visited H beauty for the first time…
I visited H beauty for the first time and it was amazing. Karina was so helpful and helped me exactly as I had hoped. I wanted a brand new routine and she was able to help with what went wrong with my old routine, while also helping me to include some of the previous products I had purchased. She did not push any product and didn't pester me to buy anything as some employees do in other shops. Overall, a great experience and will definitely be visiting again!
6 April 2026
Unprompted review
Reply from Harrods
Dear Hamnah Armeen,
Thank you for taking the time to share your feedback with us.
We’re so pleased to hear that Karina was able to help you create a new routine tailored to your needs, while thoughtfully incorporating products you already loved.
It’s wonderful to know that Karina's supportive approach made your experience a positive one. We’ll be sure to share your kind comments with Karina and the team.
We look forward to welcoming you back again soon.
Harrods Customer Service
Excellent customer service from a…
Excellent customer service from a delightful young man at Estée Lauder. He answered all my questions about product and was knowledgeable about them all. Nothing was too much trouble and I didn’t feel rushed at any time. My experience of shopping here was excellent, and I was treated with respect as sometimes as woman in her 60s buying makeup can be treated as if they’re not young enough to matter. I’ll definitely come back ther in the future.
15 April 2026
Unprompted review
Reply from Harrods
Good afternoon,
Thank you for taking the time to share your kind feedback.
We’re delighted to hear you felt respected, well supported, and never rushed during your visit.
Providing knowledgeable and attentive service to every customer is very important to us, and your comments will be shared with the team.
We look forward to welcoming you back again soon.
Harrods Customer Service
Always such wonderful service (Hermes…
Always such wonderful service (Hermes ready to wear floor 1)
The most amazing shopping experience every time
15 April 2026
Unprompted review
Reply from Harrods
Dear AH,
Thank you for sharing your feedback with us.
We’re delighted to hear that you consistently enjoy such a wonderful shopping experience.
Providing exceptional service is very important to us, and your kind words will be shared with the team, who will be thrilled to read it.
We look forward to welcoming you again soon.
Harrods Customer Service
I absolutely love shopping at Harrods…
I absolutely love shopping at Harrods in London. Everything I could possibly want is all in one place, which makes the experience so convenient and stress-free. The variety, the atmosphere, and the overall customer service are always top-tier, and it truly makes every visit enjoyable.
A special shoutout to my personal shopper, Adetoro, who consistently goes above and beyond. He makes everything feel effortless. Even when I’m unable to visit in person, he’s always available to help with my purchases. And if he’s off work, he still takes the time to communicate clearly and let me know when he’ll be back(making the whole process smooth and reliable)
He goes above and beyond every single time !!
15 August 2025
Unprompted review
Reply from Harrods
Dear YBlaize,
Thank you for taking the time to share your kind feedback.
We are delighted to hear that your experiences at Harrods continue to be so enjoyable and that our service consistently meets your expectations.
It is wonderful to know that Adetoro has provided such exceptional support, both in store and remotely, through his dedication, reliability, and clear communication.
Your comments will be shared with Adetoro and the wider team, and we look forward to welcoming you again in store soon.
Harrods Customer Service
Exceptional customer service with Collection Concierge team…
I had a fantastic experience with the Harrods Collection Concierge team. Amika, Tiffany and Samira were incredibly helpful. They went above and beyond to assist me via email and over the phone to arrange a tax-free export order to my niece overseas.Their professionalism and kindness really stood out. Truly excellent customer service - thank you again!
15 April 2026
Unprompted review
Reply from Harrods
Dear Richard K,
Thank you for taking the time to share your feedback.
We are delighted to learn of your positive experience with the Harrods Collection Concierge team and to hear that Amika, Tiffany and Samira provided such attentive and dedicated support throughout the process.
It is wonderful to know that their professionalism and care contributed to a smooth arrangement of your order. Your kind comments will be shared with the team.
We look forward to being of assistance to you again in the future.
Harrods Customer service
I visited the shop at the airport and…
I visited the shop at the airport and served by Julie. I always leave Harrods happy and comfortable. Great company.
4 April 2026
Unprompted review
Reply from Harrods
Dear James G,
Thank you for your kind feedback.
We’re delighted to hear you had a great experience in our airport store and that Julie looked after you so well.
We look forward to welcoming you again.
Harrods Customer Service
Harrods uses DPD to deliver their…
Harrods uses DPD to deliver their items. If DPD fails to do so Harrods leaves their customer out of pocket and out of item until DPD concludes their investigation. Days, weeks, months, Harrods couldn't care less.
See their reply below which is exactly what I am talking about: why am I as the customer penalized for issues Harrods have with their delivery partners? Once they accepted the parcel was not delivered (which DPD did immediately), apologize to the customer and sent a replacement ASAP. Then sort it out with your business partners in your own time.
Overall buy in store if you can but be weary of their online service.
6 April 2026
Unprompted review
Reply from Harrods
Dear Cyanna Sutherland,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about the issues you experienced with your delivery and understand how frustrating this must have been.
Please be assured that we do care and work closely with our delivery partners to resolve such matters as quickly as possible.
If you would like to discuss this further, please contact our Customer Service team on +44 (0)20 7730 1234 or at customer.service@harrods.com, and we will be happy to assist you directly.
Harrods Customer Service
Harrods always has been and will be the…
Harrods always has been and will be the best department store in the world.
15 March 2026
Unprompted review
Reply from Harrods
Dear Pierre,
Thank you for taking the time to share your feedback with us.
We’re delighted by your kind comments, and look forward to welcoming you back again soon.
Harrods Customer Service
I’m disappointed with my experience…
I’m disappointed with my experience with Harrods.
I ordered a £100 hamper as a thoughtful gift for my in-laws during a very difficult time for our family, while my husband was undergoing medical treatment. I chose the hamper carefully based on the quality and contents advertised.
Unfortunately, what was delivered was completely different. Instead of the premium hamper I selected, they received a basic cardboard box with only a few items, including loose tea leaves and an Easter-themed selection — something I would never have chosen, particularly as it doesn’t align with our beliefs.
This was clearly an error on Harrods’ part, yet the handling of the complaint has been extremely poor. I had to chase multiple times, was even addressed by the wrong name initially, and was offered compensation that did not reflect the seriousness of the issue.
Despite acknowledging a mistake, Harrods has refused to provide a full refund and insists on a partial goodwill gesture, which I do not feel is acceptable given that the goods supplied were not what was ordered.
Very disappointing experience from a brand that markets itself as premium. I would strongly advise others to think twice before ordering gifts from Harrods, as customer service does not match the reputation.
23 March 2026
Unprompted review
Reply from Harrods
Dear Katie Wicks,
Thank you for taking the time to share your experience.
We are very sorry to hear about your disappointment and appreciate how upsetting this situation must have been.
As your case has already been reviewed by our Customer Service team, we would kindly ask that any further correspondence be continued via your existing email thread.
Thank you for bringing this to our attention.
Harrods Customer Service
Wonderful experience at Harrods
Wonderful experience at Harrods, great customer service and helpful. I would so visit this place again and recommend to family and friends.
7 April 2026
Unprompted review
Reply from Harrods
Dear Joseph Canan,
Thank you for your taking the time to share your feedback.
We’re delighted to hear that you had such a wonderful experience at Harrods and that our team provided great customer service throughout your visit.
Your kind words mean a lot to us, and we look forward to welcoming you back again very soon.
Harrods Customer Service
Chopped my hair like a Brick.
Chopped my hair like a Brick.
Absolutely awful experience.
I asked for a simple face-framing haircut and even showed a clear picture where the layers were meant to end at my chin. Unfortunately, that’s not what I got at all.
Instead, my hair was cut far too short—up to my cheeks—which looks nothing like what I requested. It’s so uneven and unexpected that people have actually asked if I cut it myself.
I’m extremely disappointed and honestly regret trusting them with my hair.
31 January 2026
Unprompted review
Reply from Harrods
Dear Selin Karakaya,
Thank you for taking the time to share your feedback.
We’re very sorry to hear that you were unhappy with your haircut and understand how disappointing it can be when a service does not meet your expectations.
If you would like to discuss this further, we would welcome the opportunity to review your experience in more detail.
Please contact our Customer Service team on +44 (0)20 7730 1234 or at customer.service@harrods.com, and we will be happy to assist you directly.
Harrods Customer Service
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