Halfords Mobile Expert Reviews 

22,102
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,268 reviews, reviewers had a great experience with this company. Customers frequently praise the professional, friendly, and efficient staff who provide excellent service. Many appreciate the reasonable and competitive pricing, often finding it to be the best value. The overall service is described as excellent, with convenient mobile fitting options and timely arrivals. However, some customers also noted occasional difficulties with the booking process, such as services not being available as expected or incorrect products being delivered. A few other people also felt that the quality of work was inconsistent, citing issues like incomplete installations, post-service malfunctions, or problems with wheel balancing.

What people talk about most

Service

Reviewers highlight positive aspects of service, often praising the convenience, professionalism, and... See more

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, efficiency,... See more

Booking process

Reviewers mention ambiguous feedback about the booking process, with many finding it quick, simple, and easy... See more

Product

Clients share ambiguous opinions on product, with some reviewers having positive experiences with product... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive and affordable pricing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a blowout on Sunday evening and managed to limp home. That evening I was able to book Halfords to come out on Tuesday to visit me at home and replace my wrecked tyre. Their price was (in compari... See more

Rated 5 out of 5 stars

Nearly booked on line, but had something I wanted to check, so I rang their mobile tyre fitting number. I spoke to someone who was very helpful, answered my question and then offered to put the tyre... See more

Rated 5 out of 5 stars

Booking was very easy and the price was less than I had imagined it would be. The technician was on time, professional, friendly and very clear in his explanations of the problem, the solution and the... See more

Rated 5 out of 5 stars

First time using mobile tyre fitting from Halfords. Easy to book online, very competitive pricing ( in fact , Halfords offered the best all in price after an online search),good availability during bo... See more


Company details

  1. Tire Shop
  2. Auto Air Conditioning Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Car Service

About Halfords Mobile Expert

Written by the company

Halfords Mobile Expert is the efficient and convenient way to stay on the move. We cover 80% of the UK and our fully trained technicians can come to you at home or work, offering fitting on tyres, batteries, dash cams, tow bars and more. Head over to our website to view our full range of efficient mobile services.

We’re committed to never being beaten on price, so when you choose Halfords, you know you’re getting fantastic value.

You can also save money across our motoring products and services with the Halfords Motoring Club. Simply sign up for free or upgrade to premium membership and instantly gain access to exclusive offers and discounts.

Contact info

4.2

Great

TrustScore 4 out of 5

22K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(22,102)

1,157 reviews in the last 12 months

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Rated 3 out of 5 stars

Cheap and convenient but didn't follow standard safety advice

The price was good and it was easy to book a slot, and get someone to come to us. My only complaint is that all common advice I've read is that for safety reasons when replacing a front tyre the new tyres should be fitted to the rear axle, and worn tyres moved to the front. My understanding is that this is standard practice so was surprised when the mechanic said that wasn't the plan and didn't even seem to think it was an issue. When I asked if it could be done this way, he said that would be an extra charge but didn't know what that charge would be as I'd need to go through customer services and rebook. He was also unable to identify what had caused the puncture to the old tyre, which didn't fill me with confidence.

14 June 2026
Unprompted review
Halfords Mobile Expert logo

Reply from Halfords Mobile Expert

Hello,

I am sorry to hear about the issues you have faced with our services. Please can you update your review to contain an order number so I can look into this for you.

Kind Regards
Olivia | Halfords Mobile Expert

Rated 5 out of 5 stars

Brilliant service

Friendly, professional service. Easy to book online and see when the work would take place. Mechanic knew what he was doing, managed to complete the work quickly and explained everything he'd done and left everything really tidy. Thank you!

14 June 2026
Unprompted review
Rated 1 out of 5 stars

Everyone needs to be aware Halfords…

Everyone needs to be aware Halfords will not accept liability for something that they did wrong. Our whole family was put at risk on the motorway due to a defective tyre. We have proof but as yet no resolution has been met. Until they put this right, I will warn everyone I can about this company.

6 June 2026
Unprompted review
Halfords Mobile Expert logo

Reply from Halfords Mobile Expert

Hello,

I am sorry to hear about the issues you have faced with our services. Please can you update your review to contain an order number so I can look into this for you.

Kind Regards
Olivia | Halfords Mobile Expert

Rated 5 out of 5 stars

Dash camera installation

The dash cameras were installed very quickly and professionally. The instructions were clearly presented and explained. Strongly recommend.

8 June 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting service I bought…

Absolutely disgusting service I bought 2 New tyres to be fit on my car at home on the driveway one tyre was not new and went down I took it to my local garage who also said it wasn’t a new tyre he pulled a nail from it and at the opposite side u could see it had been filed down and u could see two more holes in it, Halfords do not read emails and when I spoke with someone called Nic he was not believing my issues and was making excuses no refund or apology absolutely disgusting service I wish I would of read the reviews before hand
Don’t waste your money with Halfords go to a genuine company for tyres

4 June 2026
Unprompted review
Halfords Mobile Expert logo

Reply from Halfords Mobile Expert

Hello,

Thank you for leaving a review. I am sorry to hear that you have faced issues with our services. Please can you update your review to contain an order number so I can look into this for you.

Kind Regards
Olivia | Halfords Mobile Expert

Rated 1 out of 5 stars

The 4 wheel allignment booked at…

The 4 wheel allignment booked at Finchley autocentre experience was diabolical. The booking system alowed me to book the the service but 45 minutes after arrival and waiting was told the centre do NOT do 4 wheel allignment. What a waste of time it was atrocious in everyway. Certainly will not recommend this to anyone. It appears, this big company and the systems they used for booking etc. are not alligned with the capability of the local autocentreds. Just shocked that they are failing at something trivial like this.

10 June 2025
Unprompted review
Halfords Mobile Expert logo

Reply from Halfords Mobile Expert

Hello,

Thanks for leaving a review. I am sorry to hear about the issues you have faced. It seems that you experienced issues with our Autocentre sites. This Trustpilot page is for the Mobile Expert side of Halfords. If you leave a review on their page, they may be able to help you further. I am sorry for the inconvenience or any confusion caused.

Kind Regards
Olivia | Halfords Mobile Expert

Rated 5 out of 5 stars

Tyre fitting.

Corey arrived earlier in the day than I was hoping for and quickly did a great job in fitting my car's new tyres.

9 June 2026
Unprompted review
Rated 1 out of 5 stars

Unreliable, poor customer service

Chose Halfords as they had the best multi-buy deal. Discount was not applied at checkout though, no option to add a discount code. Website said buy 2, get 10% so bought 2, no discount.
Tyre fitter arrived late in the day, no pre call to say he was on his way. He had the wrong tyres, but tried to convince me they were the correct tyres. Said they don't always put the exact tyre spec on the sticker! But the tyres were wrong, the tyre spec was stamped in the rubber of the tyre. He still wanted to fit them, even though the tyre he brought was a cheaper spec than what I had paid (full price) for.
Asked him to call his office to resolve, he said no, he didn't have the number, I would have to do the ground work. So I did, two calls to customer services later - the number was not easy to find on the website - I finally got the tyre I ordered fitted three days, THREE DAYS later.
The original fitter drove away and left me knowing I had one illegal tyre. I'm sure there is a duty of care attached to this and responsibility by Halfords to not allow a person to drive an unsafe car on the road.
A week later, I have been promised the discount I should have received will be refunded, I'm still waiting despite calling customer services a further 2 times.

EDIT 11/06/26
Another call to chase refund and it has finally been applied, 9 days after the initial booking and first complaint. Still not good enough from a national company who got it so wrong in the first place, but at least its sorted now. I will be overly cautious about using Halfords again.

2 June 2026
Unprompted review
Halfords Mobile Expert logo

Reply from Halfords Mobile Expert

Hello,

Thank you for leaving a review. I am very sorry to hear about the issues you have faced with our services. I am glad to hear this has been resolved. I have passed your review on to the management team to ensure our services are improved. I am sorry for the inconvenience caused.

Kind Regards
Olivia | Halfords Mobile Expert

Rated 3 out of 5 stars

Halfords seem to ignore that I am a…

Halfords seem to ignore that I am a Premuium Member and never offer the discount when available. Being a Premium Member doesn't seem worth it.

7 June 2026
Unprompted review
Halfords Mobile Expert logo

Reply from Halfords Mobile Expert

Hello,

Thank you for leaving us a review. I am sorry to hear that you feel it is not worthwhile being a premium member. I have noted your feedback and passed it on to the management team to ensure your concerns are addressed.

Kind Regards
Olivia | Halfords Mobile Expert

Rated 5 out of 5 stars

First Experience - All Good

The Technician arrived in his van. Courteous and knowledgeable. I let him get on with it. Fed him a cup of coffee and the job was completed within the hour. Well done

3 June 2026
Unprompted review

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