Halfords Mobile Expert Reviews 

I needed my tyre repairing and was able to book a 2 hour slot. At the end of the slot time the ‘tracker’ said he hadn’t left the depot so I rang them. They told me he was somewhere that is well over an hour from where I live and the guy in the phone thought it was hilarious that he was nowhere near and was laughing. I had not been notified that he was running late. What’s the point in having a system where you can book a window if they a) won’t show up and b) you don’t even get told if there’s a change? I’ve cancelled my booking and am shocked as thought Halfords would have been reliable.

Bought a dashcam from Halfords website, and paid £75 for their mobile technicians to come to my address to fit it. BIG MISTAKE. A job which I was told would take between 15minutes to 1 hour to do, lasted 2 hours and was nothing but a fiasco, leaving me totally stressed out, totally inconvenienced and feeling my car was left in an unsafe condition. The technician arrived WITHOUT ringing me first to say he was on route. According to the tracking info he was still on job 6 and I was job 9. He had my camera and the wiring to do the job. After 45 minutes he was still working so I asked if everything was ok. He told me he couldn’t get the camera to work, and had also snapped the earth connector within my car, and wasn’t able to get his hand behind the dashboard to refix it. I was feeling a bit uneasy at this point, and said to him “should we just forget it.”He said he would definitely get it going for me, and not to worry, so I left him to it. Again after 25 minutes I could see he was still trying to get it wired up. I went to see what was happening and he now had my glove box door off and on the passenger floor, along with various tools. He said he now had the camera working, but because he had taken a fuse out, he would need to plug a diagnostic machine into my car to reset all my warning codes on my dash! He told me he had cut the earth wire and wound it round and secured it with a screw. I was really feeling I hadn’t bothered now as his actions at this point made me feel nervous, and I had lost confidence in his actions. I seriously felt he didnt know what he was doing. 2 hours later he was preparing to tidy up and leave. He told me he didn’t know how to set up my dashcam, and that I would need to download an app. (I thought this was all part of the £75 fitting fee) he basically left leaving me to do this my self. I was told to leave my car ignition on for a while as my battery might be flat!
After numerous attempts of me trying to get the dashcam to connect to my phone, and having to ring NEXTBASE customers services for them to try, and being told by them it was as a result of either faulty wiring, or a faulty camera, I drove to my local Halfords Store the next day, to get the camera/wiring taken out, and get my money back.
I was told by Halfords staff they could not remove dashcam/wiring or give me a refund, as their mobile service is a separate company! I had to arrange for another mobile tech through their call centre based in South Africa to come to my address and remove it all. Then my refund would be generated. WHAT A COMPLETE NIGHTMARE AND WASTE OF MY TIME. Whilst at my local Halfords store staff looked at the wiring due to me feeling my car was now in an unsafe condition, to find the technician had actually removed the fuse for my headlights to wire the dashcam into my car! I was told this is not normal practice as there are always other “spare” fuses that can be used.
I had to wait over a week to have my money refunded.
Also I was told that dashcam fitting at my local Halfords store always includes it being set up on your phone, that is part of the £75 fitting fee.
Because of this fiasco I have decided not to use Halfords mobile service again.

​My tyres were fully paid for and delivered to the site. However, the staff refused to hand over my goods simply because they were incompetent (or refused) to carry out a standard TPMS sensor replacement using my Mercedes OEM parts, claiming they only work with 'Halfords' standard equipment, bought from them.
​I was entirely prepared to collect my tyres without any further service or complaints, yet your archaic company policy prevented me from taking my own property. Your directors should be fired for implementing policies that actively harm customers. This is a complete and deliberate failure of operations. On top of that, I was wrongfully fined £40. A disgraceful experience.

To whom ever books with Halfords, please double check the tyres when they arrive and make sure they are the right ones and size.

Its a hassle afterwards as you will end up having to chase this up and sort out rather then Halfords themselves to fix there own problem. Also be prepare to loose a day of work, unless you can work from home..

Cameron did a really great job changing my tyres offered further advice and information and couldnt of asked for a better experience

Cade has fitted tyres for my car on 2 occasions now and he's always been friendly, professional and efficient. He called half an hour before arriving to give me plenty of time to sort things with work calls, and arrived exactly when he said he would. Tyre was fitted in under 30 minutes. He always gives me an update on everything, including where this tyre was splitting and any tips on knowing the correct tyre tread depth myself. Can't recommend enough. Price is reasonable considering it includes tyre, visit and fitting.

I highly recommend the mobile service van; they are professional, fast, and friendly 👌👍

Mechanic was great, but the online arrival schedulling is for show only did not work despite checking every 20 mins.

Outstanding customer service. I had a battery replacement using the mobile service which was superb in all respects. Highly recommended service with easy booking & great price. The work carried out with excellent timekeeping was fast, efficient & thorough by a friendly & knowledgable fitter.

Four new tyres fitted at a great price and at a time to suit me

The car air con needed re-gassing. I was delighted to find a mobile service offering this and at no extra cost to taking it to a garage. The job was carried out efficiently.

they say no charges if battery doesnt fit during buying but later charge you call out charges

Nathan was extremely helpful and professional. Was pleased with arrival time and contact. Job done. Happy customer.

Quick appointment at a time and location that suited me. Good price for the tyres and fitting.

Fitter - Owen who came out this morning was brilliant. He was patient, explained things to me and highlighted an issue I would not have known about unless he had taken the tyre off.

Tyres were fitted quickly with no mess

He also made sure the work was done well, tidied up etc

Massive thanks Owen

I had a flat battery at home phoned RAC who we pay a yearly sucribcription, turned up with no battery even though they knew what the problem was, was told it would be three days before they could get a battery. Went on line to Halfords booked next day slot, £50 cheaper. Great service.

Convenient and good prices for Bridgestones. Will use again

Poor workmanship. Tyres not balanced correctly. Poor communication from fitter.

Halfords is, to date, in my opinion and experience reliable and efficient. MOT, tyre replacement and,most recently, a new battery. Also any items I need for the car are available. Prices are generally reasonable. The Halfords Motoring Club Membership is worth it.

Made the order and paid.
Asked to contact next day.
Called and said they are getting the tyre, then asked to contact again.
Told they don't have it and order cancelled.
Shocking customer service and constant emails.
Will not be using in future waste of time

Minus 10 for these clowns.
Booked and paid for home battery fitting.
Acknowledged and money taken
confirmed in email.
the conflicting texts/emails confusing but not cancelling order.
check progress and said all was on schedule.
they tied to contact me at 6.30am and complains I was not available.
gave me a number to call but no one to talk to and my situation was not on the list of choices.
Phoned did get hold of someone, after they cut me off the first time.
She said appointment cancelled . Why did they not inform me? Still showing was going ahead.
rescheduled Sunday, Why not Saturday?
Holiday £700. now have to cancelled. Solicitors on the case.