Halfords Autocentres Reviews 

Booked in at Gateshead for an MOT for my daughters car. Had a previous bad experience when they told us our Volvo needed 4 tyres to be replaced, not the two that were worn as 'it was 4 wheel drive'. Volvo confirmed this wasn't the case and we complained to Head Office. No response. We only used them again as needed the MOT urgently. To cut a very long story short, they failed the car on a suspension spring. And a huge list of advisories. We took it to our usual garage who replaced the spring to get it through MOT to be told there was nothing wrong with the spring in the first place. They gave it to us to keep when the other one fails. We took it back to Halfords for re-test and they failed it again on something completely different that wasn't on the original MOT. We took it back to the local garage and you guessed- nothing wrong with it. They retested it and it passed but we had to pay again for the MOT. The cost of the work was half what Halfords quoted. They're absolutely despicable- charging way over inflated prices for unnecessary work. Avoid at all costs. They're just criminals.

I cannot recommend Halfords Mobile Expert installation services based on my experience.

I purchased a BlackVue 590X dash cam with professional installation (Booking Reference A966B062899).

The technician attended and confirmed that the dash cam could not be installed in my Honda Jazz Crosstar. While at my property, he contacted his office and then informed me that the order would be cancelled, a report would be submitted, and a refund would be processed.

None of this happened.

No report was provided. No cancellation confirmation was sent. No refund was processed. The booking remained open in the system as if nothing had happened.

I contacted customer support and was given case reference 00863624. I was promised a response within 48 hours. No response was received.

I then spent considerable time trying to find a way to submit a formal complaint. The complaints process was extremely difficult to locate. One email address I was directed to was no longer active. During a later phone call I specifically asked where I could submit a formal complaint and was told the information would be sent to me. It never was.

The matter was only resolved after I submitted a formal written complaint and pursued the issue myself. Only then was the order finally cancelled and my refund processed.

My complaint is not that the installation could not be completed. Technical issues can happen.

My complaint is the poor communication, failure to carry out what was promised, failure to respond to my case, and the amount of time I had to spend chasing a resolution for something that should have been handled correctly from the start.

The refund was eventually received, but only after significant effort on my part.

Major service in Wellingborough Halfords Service, they cuts splash guard under engine in Honda CRV 4gen 2016 just because bolts was rusted, they didn't ask and inform about they cut the guard, they didn't accept reclaim. NEVER AGAIN SERVICE IN WELLINGBOROUGH HALFORDS.

Helpful staff at Rutherglen Store. I had a brake light out and the staff was kind enough to find the right bulb for me and explain how to change it, first time doing it. very thankful

I am perhaps biased but its a great place to be a customer. Croydon branch is fantastic

Fantastic customer service at Redditch, punctured car tyre fixed quickly and efficiently and team friendly and helpful. Would 100% recommend and will use again.

I bought two self tapping screws and caps for my number plate at £1.99 at Halfords Stockport and fixed to car in car park. Then £5.99 comes up on my phone - £5.99 !! Apparently if screws are anti tamper -£5.99 - couldn't take off to return - packs are identical next to each other.

Had my vehicle serviced and was told my battery had failed the test and was at 54% and needed replacing. Also told had excessive oil leak. Took my vehicle to my regular garage to find that battery was absolutely fine at nearly 100% and oil leak was not excessive at all.

I took my car here for an MOT and it failed on rear brake issues. They initially gave me an inflated quote for discs and pads, then called later that afternoon to add new calipers for an extra £659. The total quote came to over £1,113 just for rear brakes, and they wanted to keep the car all weekend. I collected my car and took it to an independent garage, who fixed the calipers, replaced the pads, and completed the MOT for a total of £350. Unbelievably abusive pricing and terrible value. I highly recommend getting a second opinion if you are quoted for major repairs here.

Biggest rip off garage in the UK. I had 2 experiences with them, first, car's rear bumper got damaged in their garage and when asked all the workshop team started to act weird and refused to answer my questions. Second, took my car in for AC checks, I was told that system needs re-gas. They charged me £140 for re-gas only to take my car to them again when AC stopped working after 2 weeks. This is when they said there is a leak in the system.

Hello if I could give this a 0 star I would , I called up last week and spoke to someone and told them the issues I had with car and needed a diagnostics test then a quote of how much it could cost for repair , they guy said that’s fine and he booked me in for today at 8:30 in Basildon I turned up at 8:15 spoke to them when there and they told me sorry we can’t help you as they don’t deal with that I wanted as I believe it’s the can bus in the car but the guy on phone said yes was all fine so just wasted time going down there for them to not even look at my car , very angry as I could of went somewhere else , called other places and next slots are in August and I have 4 kids so I need my car and I used to get to work!

Would not recommend Halfords garage

I made booking with halfords call center and booked me halfords finchley before I make a booking I dropped local garage and they told me need change 2 rare Tyres I didn’t trust them so I booked with halfords i had 1130 appointments arrived 1110 and i been there nearly 3 hours when i got report i saw my rare Tyres 55mm and limit is 1.6 they didn’t told me that which I would told them no need to change and also i had alignment check no report and print out for that . Overall I don’t recommend and would say think again if you want book with them and one more when i was paying bill i been told do you want insurance for your tyres £10.99 I said yes and he changed me £22 he didn’t told me £10.99 each tyre

We had a tyre fitted come today from Southampton (Michael) he phoned in advance to say he was on his way. When he arrived very polite and professional. Most of all he was extremely careful with our unmarked Range Rover diamond cut alloys. Which is a problem we’ve had in the past with other big tyre companies damaging wheels big time. So yes very please with Michaels work and attitude, a credit to Halfords and a big thank you from us😀👍

Dont bother complaining as you can see here not one reply to any complaints.

Excellent service from start to finish from Halfords, Incle Street, Paisley. Easy online booking. My MOT was carried out quickly and professionally. John and his team were friendly and helpful. The whole process was hassle free and I would highly recommend them.

My car failed its MOT at Halfords Stafford on 8 April due to a shock absorber. I was verbally advised that shocks should be replaced in pairs and was quoted £350, which clearly implied both would be replaced. When I collected the car on 10 April, only one shock had been replaced, but I was still charged the full £350. Driving with uneven shocks is unsafe. They also carried out a wheel alignment without my consent.When I complained, I was told £350 for one shock was “normal”, contradicting industry practice and their own advice. I was promised a callback that never happened. I submitted an online complaint and was offered an insulting £40 gift card, then a refund for the unauthorized alignment. Crucially, when I sent my bank details, they closed my case and my email bounced. The chat team promised to reopen it, but ignored me. I emailed their Resolution Experts on 28 April and have received zero response. I have been left £307 out of pocket since April by a garage operating in bad faith. I want my money back immediately.

Had a tyre fitted today that had a whopping screw in it, the team at Preston were absolutely fantastic, fast easy service and the new tyre is perfect.

I visited Halfords in Hartlepool to purchase a dashcam, but the model I wanted was not available as a complete set in-store. A member of staff helped me find the correct set online and advised me to purchase it there, then return to book a fitting.

I followed this advice and bought the dashcam set from the official website for around £300. However, when I returned to arrange fitting, I was told they could not install it because it was not purchased directly from Halfords.

This was extremely frustrating, as I relied on the guidance given in-store before making the purchase. It makes no sense to direct a customer to buy a product elsewhere and then refuse to provide the fitting service afterward.

To make matters worse, the staff member I spoke to showed no empathy and came across as dismissive, as though they just wanted to end the interaction quickly.

Overall, this was a very disappointing experience. I would not recommend this store based on the lack of consistency, communication, and customer care.

I recently ordered a bike from Halfords and specifically chose and PAID extra for the bike to be delivered as assembled.
The bike arrived, it looked assembled but when taken out to be used the front bar was not fixed at all and came out and was in my hands totally detached from the bike. I wasn't able to fix it and that is why I paid for the the assembled service. When I called to complain they told me I should bring it to nearest store, unfortunately my nearest store has been closed down and I am unable to walk with an unfixed bike miles and miles away to the next one!
I asked to help and to at least refund the "assembly" charges - at which point they sent me a reply email titled "CASE CLOSED"!!!!! and no one is replying to my emails. When you go on their website to find solutions to an issue, they links they provide are inexistent and come out as "403 forbidden"!!
Very disappointed from a company as this which seems legitimate but that does absolutely nothing to assist on an issue they created.
Will never buy again from this people.

Excellent service from the receptionist who was very helpful from booking appointment to when we picked up our car.
No issues with anything from start to Finnish .