Halfords Autocentres Reviews 

ABSOLUTE LIARS!!!! HALFORDS AUTOCENTRE BOREHAMWOOD

They cancelled my 2017 diesel Ford Ranger Wildtrak’s MOT because apparently my catalytic converter has been cut out and isn’t there. Yet I am currently laying underneath my truck with a FORD technician looking at my catalytic converter.
This is a very dirty lie. Myself and my fiance were told to our faces that we do not have a catalytic converter.
I will be cancelling my premium membership.
The only real work that needs doing to this truck is an oil leak fix which I have been aware of since purchasing the truck in January.

Avoid…Unless you have no choice.
Feels like I have been ripped off…
Brake pads booked in for changing by Halfords superiors themselves and the car was sat there for an extra 24 hours before work even started.
They told me the work would take 2 hours from 12 midday when I called initially…
Yet when I called back hours later they hadn’t even started got somewhat rude on the phone and talked over me then hung up all with half an hour of time left before they close.
I made it clear I can’t reach the shop within half an hour so it was very much to get rid of me and silence my concerns and my voice.
I think other people were arriving after me and having their vehicles worked on before me. What was going to be 100-150 turned out as a brake discs… pads and calliper issues totalling about £500.
Obviously I would NOT have payed that so I got a lift there in person via a friend who lived nearby. And my oh my the attitude over the phone was gone.
It turned from we can change your pads too.
It’s possibly unsafe for you to continue driving it without all said components being changed as it would unevenly wear the brakes.
One was 13.3 and the other was 13.2 IIRC.
They all acted like victims besides the young mechanic that was very honest and very helpful….
& when I turned up NOBODY wanted to accept responsibility….
Immediately playing the ive had a long day and we are understaffed.
It was the woman that you spoke to initially that messed up is what I got from the interaction.
I AM PAYING I DONT CARE…. AND YOU ARE THE ONES BOOKING ME IN FOR SAME DAY WORK….. WHEN YOU CANT DELIVER!!!
(Don’t insult my intelligence).
You bit off more than you can chew Halfords…..
So why did you book me in with an allotted time to turn around and say we are understaffed we haven’t started.
We can start first thing in the morning.(is what I was told next).
& the next day my car was done first thing in the morning.
With about £70 discount.
But they still tried to charge full price for the pads.(until I reminded them of the phone quotation).
Funny that isn’t it…. Because I recorded the whole interaction I would love to see Halfords deny this interaction as I was secretly filming it.

Rather strange how they work their appointment times or start times as they are referred to on the website. Allegedly this is a drop off time and not an appointment time or a start time. I booked for 1pm for two new tyres, the confirmation email does state expect to leave vehicle for 1-2 hours the assumption being that it might take them that amount of time however it’s not for that reason it’s because they don’t start working on the vehicle at your selected appointment/start time which leads me onto my next part where they have now started to charge for appointments from anywhere between 50p and £3.50 depending on appointment time or even ridiculous amounts like £23.50 if they have available and you want a same day appointment yet a walk-in customer can just walk in and get sorted that same day without such charge, you can still get free appointments but you’re lucky if you get one inside of 24 hours. I’m not entirely sure how you can charge for appointment/start times when that’s not when the work is started.

Visited Halfords shop in Four Pools Estate, Evesham today. Staff always helpful, but particular thanks today to Sarah and Dot. Knowledgeable, friendly and efficient. Highly Recommended.

I was served immediately by really friendly young men, they explained everything to me and at the end of service to my air-conditioning. Very happy thank you.

Halfords Redruth Cornwall - Fitted 2 new front tyres and 2 wheel alignment. Asked them to save one of the replaced tyres as it was in good condition. When received car back both new tyre pressures were way out from each other and steering wheel was not straight. Called them back to arrange for correction and pick up old tyre. Went back couple of days later and they’d binned my old tyre, not happy at all. They then corrected the tyre pressure and attempted to straighten steering wheel, but not very well as still not straight. Really poor workmanship and poor service in relation to binning my perfectly good tyre.

Had an MOT done, good service and friendly and helpful staff.
Thank you Dave for your efficiency and advice. We will be back.

I had a Major Service and MOT bundle carried out at Halfords on 15 June 2026. I booked the service specifically to ensure my car was safe and ready for a long trip, and I trusted the vehicle health check which confirmed the car was in good condition.

Unfortunately, during my trip my car became stranded on the motorway and I had to seek assistance from the motorway support team. A local garage later found that the clutch fluid reservoir was empty and that the engine oil level was extremely low, requiring immediate top-ups. I also had to top up the washer fluid myself.

What concerns me most is that I started seeing engine oil level warnings shortly after the service, but because I trusted the inspection carried out by Halfords, I assumed it was a sensor issue. I also already knew that the front left parking light was not working, yet this was not mentioned in the inspection report.

I have been a customer of Halfords for some time and never expected to leave a review like this. However, this experience left me feeling unsafe and has seriously affected my confidence in the service. I have contacted customer services and am currently waiting for a response after the issue was escalated.

I paid £389.85 for the Major Service and MOT bundle, and I am now left wondering what checks were completed and what else I may need to have inspected on my vehicle. I hope Halfords will investigate this properly and help restore my confidence.

Joined the Halfords motoring club, paid £65 upfront thinking it’s a good deal. But No after MOT done at Aintree Liverpool I decided to scrap the car as it would have cost 3 times as much to repair compared to what the car was worth.
I called customer service to say I would like to stop renewal to be told I have to wait for 30 days before renewal and then call back. I then asked to cancel membership and was told I would have to pay a cancellation fee of £49!

Our air con was not working. so we took our car to Halfords auto centre Sunderland. the guy plugged his monitor in to the air con and said yes it is empty. so he filled it and charge £74, with in a week it ran out. I took it back to Halfords, he tested it again, then said oh it has a leak. I said your guy should have checked it before filling it. He said nothing I can do about it, so £74 for a weeks air con. I though this was bad customer service, I will never go back o Halfords again.

Delighted with the help I received today at Halfords, Bangor North Wales. The young lady called Kayleigh was very kind and helpful with my enquiry. Excellent customer service - very pleased and I feel that she and Halfords merit this review. Very pleased - will certainly use Halfords services again based on this experience. Many Thanks. TH

Rude and ignorant staff , that's all . Was mine last time in there

Visited Halfords Autocentre Llandudno North Wales, today initially I rang them regarding a problem locking wheel bolt, the telephone support was excellent very considered and polite, I subsequently went to the centre and the man in the office assisted me immediately!, eventually with the support of one of the mechanics they resolved my problem (saving my bacon as I couldn’t remove the locking wheel bolt) Honestly I couldn’t have asked for better service, If this is how Halfords expected to be represented then their staff training must be excellent, well done Halfords Autocentre Llandudno, I’m already a premium member and will continue to be so, Halfords are my No1 first choice.

I always go to Halfords Autocentre Newbury and just had my Mot and as usual great customer service experience because Dave always goes that extra mile by advising honestly and expertly with no spiel just showing how much he values and cares for his customers. Such a credit to Halfords. Thank you Dave and also Shakil for your expertise too. :)

Avoid Halfords for servicing – my experience has completely destroyed my confidence in them.

I booked my Mercedes in for a Major Service and MOT in May 2026 at 65,926 miles. Since then, I've barely driven the car and it has only covered 296 miles, with the mileage now at 66,222.

After finishing work one day, I noticed fresh oil on my driveway and underneath the car. When I opened the bonnet, I discovered something that completely shocked me.

The oil filler cap had been left off the engine following the service. It had been left loose in the engine bay, resting on top of the radiator/fan area, while oil had been sprayed around the engine bay and underneath the vehicle. Had I gone on a long journey, this could easily have resulted in serious engine damage.

To make matters worse, when I checked the oil, it was already extremely black despite the car having travelled only 296 miles since a Major Service, where a full oil and filter change is supposed to be carried out. This has left me questioning whether all of the work I paid for was actually completed.

I contacted the store and was called by the manager. Instead of apologising, I was told this wasn't his mechanic's fault and that it must have been an engine issue that blew the oil filler cap off.

I explained that this simply doesn't make sense. There is very little clearance between the engine and the bonnet, and the oil filler cap sits lower than the engine cover. If it had somehow blown off while driving, it could not have landed neatly on top of the radiator/fan assembly inside the engine bay. The much more obvious explanation is that it was never refitted after the service.

The manager then said he would need to inspect the vehicle when he could fit me in, or alternatively I could wait for Head Office to contact me. I declined to let the same garage touch my vehicle again because I no longer have confidence in their workmanship and chose to wait for Head Office.

After hearing nothing, I contacted Halfords Customer Services again via live chat on Tuesday 21 June. I was told my complaint would be reopened and someone would contact me. It is now Friday 26 June, and I have still received no communication whatsoever.

The photographs speak for themselves:
Oil filler cap left off after a Major Service.
Oil contamination around the engine bay.
Oil underneath the vehicle.
Oil stains left on my driveway.
Engine oil appearing extremely dark after only 296 miles.
Mistakes can happen, but what has disappointed me most is the refusal to accept responsibility and the lack of communication from both the store and Head Office.

Based on my experience, I would strongly recommend using a garage you trust for servicing and MOTs. Unfortunately, I no longer have any confidence in Halfords servicing.

Totally useless. Mot booked at longwell green and arrived after taking days leave and 30 min drive to be told they can’t do it as ramp broke 2 days prior. No notification prior given, had all my contact details. Staff blamed customer services for not calling me, customer services informed me it is the dealerships responsibility. Then to top it off, can’t offer you a mot in my area for nearly 2 weeks!!!
Garage was a mess, with stock and vehicles everywhere!
Have booked elsewhere! I’m done with Halfords, not the first time I’ve had poor service from them!!!

Bought the AV repair product AC pro Superseal.
It doesn't work, my car passed all the vacuum tests but still lost gas.
Bought this and stuff to regas, £138 in total, followed the instructions to the letter, absolutely no change, it doesn't seal even the slightest of leaks. Save your money

After visiting the Mansfield branch looking for a in car radio system, I was made welcome by Paul who advised me of various feature's and benefits of models on display, I went with his choice Kenwood DMX6523DABS,
a date was was arranged to fit the unit, on the day of fitting (which was the hottest day recorded) I left it with Paul,on return I was pleased to see everything in place,Paul then went through the set up with me and advised if I required any further help with any problems or information to call back and he would advise me

Halfords' model is to appeal to customers to take up their motor club for around £40, and you get a free MOT. Makes sense, right? Once they get you in, they add hundreds if not thousands, onto unnecessary bills. Try it yourself. It's a scam company in clear, unregulated view. Each Halfords is tasked on upsell because of this model. Get out while you can.

Halfords Autocentre Warwick

Not to be trusted. Took my car for a major service, they did not replace the cabin filter, brake fluid cap was not removed as it was still in the place that I had positioned it before the service and the fluid upon checking was showing more than 5% moisture. Oil was jet black but apparently this can happen straight after an oil change??
It is impossible to get a satisfactory reply and from customer support they shut the case by automated email as soon as you respond to their emails.

Halfords Autocentres are a totally shocking, do not carry out what they say is included in a Major Service and it is impossible to follow through and make progress with the complaint procedure.