Halfords in Newhaven were efficient and professional. My MOT and service were carried out quickly, there were no hidden costs or any attempt to have me agree to get work completed that was not deemed... See more
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Review summary
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My car was booked in for a service and MOT, which I had booked and paid for online. Upon arrival I was advised when the car was expected to be available for collection. I was contacted by phone later... See more
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Staff were uninterested and unhelpful answering basic questions, like how long the work would take. No updates and no answer on the phone after waiting a few hours so we had no idea if to wait or go.... See more
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I booked on-line to have 4 new tyres fitted at my local Halfords, giving almost a weeks notice to ensure getting a time slot to fit in with other appointments. The booking was confirmed by email and... See more
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Company details
- Car Service
- also in
- Auto Air Conditioning Service
- Auto Repair Shop
- Car Inspection Station
- Car Repair and Maintenance
- Tire Shop
About Halfords Autocentres
Written by the company
Halfords Autocentres is a leading garage network with a heritage spanning more than three decades. As well as offering a professional and friendly service, we’re committed to never being beaten on price, so when you choose Halfords, you know you’re getting fantastic value.
Our highly trained technicians can be found at Halfords garages nationwide. We carry out MOTs, car servicing, repairs, and tyre replacements for over 1 million customers a year, so you can rest assured we have the expertise to take care of your vehicle. What’s more, for your convenience, we offer same day tyre fitting when booking before 1pm in garages and we’ll come to you to fit tyres, batteries, dashcams and more with our mobile fitting service.
We deliver dealership quality work on any car make or model at affordable prices and offer a minimum guarantee of 2 years or 24,000 miles on work carried out. (See website for terms and conditions).
You can also save money across our motoring products and services with the Halfords Motoring Club. Simply sign up for free and instantly gain access to exclusive offers and discounts or upgrade to premium membership for even further savings.
Our highly trained technicians can be found at Halfords garages nationwide. We carry out MOTs, car servicing, repairs, and tyre replacements for over 1 million customers a year, so you can rest assured we have the expertise to take care of your vehicle. What’s more, for your convenience, we offer same day tyre fitting when booking before 1pm in garages and we’ll come to you to fit tyres, batteries, dashcams and more with our mobile fitting service.
We deliver dealership quality work on any car make or model at affordable prices and offer a minimum guarantee of 2 years or 24,000 miles on work carried out. (See website for terms and conditions).
You can also save money across our motoring products and services with the Halfords Motoring Club. Simply sign up for free and instantly gain access to exclusive offers and discounts or upgrade to premium membership for even further savings.
Contact info
United Kingdom
- www.halfords.com/mot
3.1
Average
137K reviews
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Average services.,but expensive
28 September 2026
Unprompted review
Reply from Halfords Autocentres
Thanks for your feedback, and we're really sorry to hear about your experience. That’s definitely not the level of service we aim for, and we’d love the opportunity to put things right. If you can reach out with a few more details, we’ll do our best to get this sorted as quickly as possible. The best way to get in touch is through this link - just pop over here, choose your preferred contact method and we’ll do our best to help: https://help.halfords.com/wss/getting-in-touch/customer-support/contact-us
Hope to hear from you soon.
Maidstone centre MOT was fast and…
Maidstone centre MOT was fast and efficient and results and cost explained fully to me. Staff were brilliant. Would have given five stars if the work to fix issues such as a tyre change could have been done on the same day or car left overnight. However I was booked in quickly that same week to fix the issues with very helpful friendly staff.
28 September 2026
Unprompted review
Reply from Halfords Autocentres
We’re so glad to hear you had a great experience in our garage and thanks for taking the time to write this review.
It’s always great to see when we're able to give such good service and we’ll certainly share this feedback with the garage team. We hope to see you again in the near future.
They saved me money . . .
After 10 years of going to various branches of Halfords Auto Centres as my job took me around the country, yesterday was no different. The annual MoT test and service were carried out with the usual speed and courtesy.
The service guidebook recommended that the spark plugs should be replaced at this mileage (which I was happy to do) but the technician checked my history and reminded my that they were changed for an unrelated reason two years ago - this saved me £80 +.
28 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.
Thanks again for choosing us to look after your vehicle!
Prompt effective service through out my…
Prompt effective service through out my visit
28 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.
Thanks again for choosing us to look after your vehicle!
The guys at the Westwood Cross Garage…
The guys at the Westwood Cross Garage Services branch were friendly , efficient and honest - they didn’t try and get me to unnecessarily renew anything. This means I will be going back and telling others - like now!
17 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.
Thanks again for choosing us to look after your vehicle!
I have mainly used Halfords for MOT
I have mainly used Halfords for MOT and tyre checks and new tyres. Easy to book and recently had a Service there and was kept informed at all times.
28 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.
Thanks again for choosing us to look after your vehicle!
Booked my car in for mot 5 weeks ago…
Booked my car in for mot 5 weeks ago only to get a phone call today saying they have double booked and had to cancel my car, not happy because now I have to find another garage at short notice which means my mot will run out before I can get booked in anywhere and hope I can get a lift to and from work, plus I booked a day off work to do this very inconvenient and short notice, had lots of messages for me to reply to confirm i was still going to which I replied yes every time, definitely will not use these again
29 September 2026
Unprompted review
Reply from Halfords Autocentres
We are disappointed to hear that this experience fell short of your expectations. We strive to offer an excellent service every time, so we will use this feedback to improve for future. Your satisfaction is important to us, and we’re eager to have the chance to make it right.
To do this, we ask that you contact us using the following link, ensuring you include all details that will assist, e.g. booking reference. This will enable us to work together towards a speedy resolution: https://help.halfords.com/wss/getting-in-touch/customer-support/contact-us
We look forward to hearing from you.
Shambolick shameful gaslighting.
York Road Leeds
Shambolick shameful gaslighting.
Full service Saturday AM.
Couldn't give me a vehicle report as their IT had frozen, failed to tell me my battery is a "major area of concern that needs addressing immediately". That came from Halfords in writing.
Saturday late PM I get home to see the report above.
Sunday 3 hours online chat with Halfords customer services, asking for a mobile fitter to come to me with a battery. The best they could do is, get someone to phone me within 7 days (which actually took 8 days). Also gave me a phone number for customer services which is open on sunday, ummmm not it isn't, it's closed.
Booked a battery with KwikFit paid up front.
Monday AM Peter the branch manager phoned and apologised, offered a discount battery. Too late. I already bought one. Peter agreed I need to pursue head office for a partial refund.
Several emails later including an email apology that I was not told about urgent repairs. Halfords got a bit shit*y and emailed to say the advice was for the battery to be addressed in colder weather and is not urgent and the car is roadworthy. Funny that, their email stated "major areas of comcern that need addressing immediately". So, which is it??!! They also failed to tell me my puncture repair kit had expired.
Final insult... they then backtracked in an email and said they told me about the faults in their autocentre when I collected the car. Hmmmmm so i picked up my car, drove it all afternoon with no tyre repair kit and a stop start battery that could fail. Then spent 3 hours on Sunday begging for their help. As if! Gaslighting at it's best.
I tried to go to the ombudsman but quelle surprese.... Halfords do not have any independent arbitration memberships. Aka "we can and will do what we want, what are you gunna do about it".
Absolutely avoid.
12 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you for taking the time to leave us a review. We appreciate all feedback, as it helps us to improve the service we deliver. We understand how disappointing it is that we did not meet our high standards on this occasion and we would love to put things right.
If you would like to discuss this further, please contact us using the following link, including any helpful information like booking reference, email address, etc. This will help us ensure we can resolve your issue quickly: https://help.halfords.com/wss/getting-in-touch/customer-support/contact-us
We hope to hear from you soon.
Outstanding service at Oldbury Halfords…
Outstanding service at Oldbury Halfords never had a problem
29 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.
Thanks again for choosing us to look after your vehicle!
Andrew the Manager was great
Andrew the Manager was great, the best
28 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.
Thanks again for choosing us to look after your vehicle!
Seamless booking & fitting
A seamless booking and fitting experience end-to-end
28 September 2026
Unprompted review
Reply from Halfords Autocentres
We’re so glad to hear you had a great experience in our garage and thanks for taking the time to write this review.
It’s always great to see when we're able to give such good service and we’ll certainly share this feedback with the garage team. We hope to see you again in the near future.
Halfords in Witney
Halfords in Witney performed my MOT.
All on time with appointment and great service on the desk.
28 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.
Thanks again for choosing us to look after your vehicle!
Great service and very polite staff
28 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.
Thanks again for choosing us to look after your vehicle!
Excellent garage
Very trustworthy garage always had a great experience which isn’t always the case for women I’d highly recommend.
28 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.
Thanks again for choosing us to look after your vehicle!
The Havant Halfords Autocentre was…
The Havant Halfords Autocentre was where my car was serviced. I was kept fully informed and as there was additional work required they were able to complete everything and ensured I knew the additional costs involved. The staff were helpful and courteous.
28 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.
Thanks again for choosing us to look after your vehicle!
Excellent garage services …
Very helpful and friendly staff and great quality of workmanship so quick and professional
28 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.
Thanks again for choosing us to look after your vehicle!
All members of staff at Halfords
All members of staff at Halfords , were very courteous, friendly, .
Made the customers feel at ease, and informed the customer when required, exceptional team of people who care about their customers.
Jane Littler...
28 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.
Thanks again for choosing us to look after your vehicle!
Reply from Halfords Autocentres
We’re so glad to hear you had a great experience in our garage and thanks for taking the time to write this review.
It’s always great to see when we're able to give such good service and we’ll certainly share this feedback with the garage team. We hope to see you again in the near future.
Friendly staff great service
Friendly staff. Kept well informed. Never try to sell and give realistic honest advice when asked.
28 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.
Thanks again for choosing us to look after your vehicle!
The garage you can trust
Never used Halfords before but would certainly recommend them to anybody. thank you to the great staff at Crystal Peaks.
28 September 2026
Unprompted review
Reply from Halfords Autocentres
Thank you so much for leaving a positive review. We're thrilled to hear that we were able to meet your expectations. We appreciate your business and look forward to seeing you again.
Thanks again for choosing us to look after your vehicle!
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