Haglöfs Reviews 

We're big fans of Haglofs and their products have never let us down, but recently I had an issue with an expensive GoreTex Pro jacket where the retailer had all but washed their hands of the problem. It's rare for a manufacturer to step in, but the service I received was amazing (thanks to Monika at Haglofs) and a productive discussion led to the lifetime warranty being properly honoured. Haglofs staff dealt with my issue with such a customer orientated approach which is so rare these days.

The quality isn't great and they know it. I got a Haglöf backpack and it lasted about a year and a half before the handle started to fray, it didn't get real bad until year 3 but when you pay more than a 100 dollars for a backpack you think it would last a lot longer than that. They also don't offer to repair their products, I'm guessing that's because they know its garbage and they wouldn't be able to handle the amount of repairs needed. There are better brands for the price range.

I ordered a couple pairs of trousers to try on different sizes. I returned one pair using their free returns and the refund was issued promptly. Free delivery too. I would happily order direct from Haglofs again.

Lim shoes and waterproof over-trousers (haglofs own waterproofing not goretex) recently purchased. Apart from a need to improve the sizing chart to help the UK market the service and products are 5 star. Shoes are LIM and super lightweight for the summer. The trousers are 20000 mm BRILLIANT AND SUPER LIGHT. Half the price of goretex (am i missing something!!!) Haglofs need to shout loud about their own waterproof products but also need to put a toggle in the waist band and provide a small dry sack as the trousers would then be the best ever.

Ordered a pair of walking shoes - arrived quickly and free delivery to UK. Turned out I needed half size bigger... Returns free, instructions clear and easy - I just handed the package to the UPS guy when he delivered the next size. Payment was refunded on just over a week.

This is the first time that I have written a review online
I purchased a pair of Haglofs hiking boots in November Within 2 months they have started coming apart at the seams. I sent photos and written details via their online site In February and received no response I eventually spoke to a woman by the name of Ida , whom said that she would follow it up. I have chased up but have received no response . I can only conclude that that they have no intention of trying to resolve the problem. Haglofs products are of poor quality and must be aware of this. Avoid
Martin White

Appalling service. Although I am not one to give a bad review in this instance I feel it is necessary. I placed an order for Christmas delivery well in advance of the last advertised date. Three and a half weeks later I am still waiting for the item. Whilst I appreciate that Christmas, Brexit and Covid have all affected the delivery schedule, the response I have had from my four emails to haglofs had been extremely poor. Two emails were completely ignored and in the last one they basically washed their hands of my order choosing to just blame UPS. Having worked in both the outdoor industry for over 30 years and several mail order departments I am frankly amazed by this lack of interest. My advice is not to purchase direct but find a local stockist as I have had to do!

Hi Trustpilot, i bought Haglöfs Spitz jacket and Spitz pants for ski touring. Stitching points are breaking one after one. Velcro bands on wristle on both sides and snow guard on ankles. China made... i cant' post pictures but i can give some. After several mails on customer service, absolutly nothing's happen except the robot answer. I am really disapointed for a supposed iconic brand as they claim they are ! and for a 1000€ suits (pants + jacket). #haglofs

Sized of pants are not clear described in the webshop site. This create unncessary long shipping back and forth and unmeet expectations. They should write for pants that have the option for normal, long and short just like that in the description about the product and write how long the respective leg size is... which is 84 for the longest, 79 normal and 74 cm for short. I stumbled on a finish sportsite to find out this relevant information.. that should not be necessary.

We placed an order with them 3 weeks ago and it was supposed to arrive 2 weeks ago. The tracking info says it was never posted.
They do not answer emails and when I get through to them on the phone they are too busy to speak with me and just say goodbye.
Looks like it will have to be a charge back through the bank to get my money back!!!
Avoid this company, I would have hoped for better from a Swedish company.

HAGLÖFS
Mens Observe Mid GTX Surround Boots. I got a half size bigger than I would normally wear but still feel tight. The tongue is way to small,I would off sent them back but I had no choice but to keep them. Once on they do not feel too bad but if you our looking for a hiking boot check out the salewa mountain trainer mid gtx.

I ordered twice and got delivery on the following day in both instances. Due to Corona-restrictions my need for these rather costly products disappeared for the time being, unfortunately. Two days after returning I received a mail that my shipments had been received. One day later money from first shipment was already in the account. I mailed them a few days later about the second refund and they answered in just a few hours (money om its way, just some technical issue causing delay). Two days later the last refund arrived. So....they are clearly responsive both for orders and returns - and this is beyond what you get in most cases in my experience. No Corona excuses or similar, just rapid processing with customer in focus. As for quality (skiing jacket and pants) it seemed great. Durability I can not comment on obviously but looking forward to get this new gear back when travelling is possible again.

The best pants I ever own, Rugged Flex Pants. And stylish too. Built to last.

I wear their trousers daily at home/work. Comfy and practical. This review is about their website though. Tried to buy some items from main website. Strangely the price would jump x 10 as you move around the site. So a £30 t-shirt may jump to £300. Be wary.
And be prepared for a "technical issue", as Haglöfs put it, when you pay and get notification from PayPal of payment to Haglöfs, but nothing from Haglöfs. So in effect just paying for the PayPal notification as Haglöfs "technical issue" prevents the order going through. And you'll wait a week for a reply as they're "busy with sales".....

Fantastic jackets, for me as good as you can get. Excellent qualities, well-fitted and superb protection in harsh conditions.. makes being outdoors a pleasure.
Customer support is excellent from Sweden, they also have a UK based contact.
Highly recommend this brand.

I own few pairs of boots and 2 haglofs jackets for few years and still going strong.

Can’t believe the bad reviews on here
I’ve summited three 8000m including Everest in 2017 Wearing Haglöfs
Stick to beach holidays and Speedo’s 😝

Far from a sustainable company despite what their website would have you believe.
I put a hole in my jacket and despite there policy being to recycle and reuse they don't have a repairs department so it's not really an option.
They don't even send out patches!

Got given a present of a pair of hiking boots, didn’t wear them for a few years as my own boots were new, wore them for the first time and the left one leaked, customer service didn’t want to know, not even let me see them, let me fix them, just not interested, disgracefull. Charging premium prices with a awful service.

Really good that the company responded to a request when others didnt to help support an outdoor walking initiative in aid of mental health.