haart Reviews 

I am currently going through an extremely stressful and ongoing dispute regarding my tenancy, and I feel it is important to share my experience.

After moving out of the property, I was presented with a series of charges that are, in my view, completely excessive and unjustified. The total amount being claimed has reached nearly £30,000, which appears to reflect full refurbishment costs rather than reasonable tenant liability.

From the beginning of the tenancy, the property was not provided in a clean or satisfactory condition. There were multiple pre-existing issues, including mould, pest problems, and maintenance faults, all of which were reported with evidence. Despite this, these conditions now appear to be disregarded.

In addition, I was never properly provided with or asked to sign a check-in inventory report, which raises serious concerns about how the condition of the property is being assessed.

I have formally disputed all charges and provided supporting evidence. The case is still ongoing, but the process has caused a significant amount of stress and uncertainty.

I would strongly advise future tenants to document everything carefully, as situations like this can escalate quickly. I hope this matter will be reviewed fairly and resolved appropriately.

Jack pollock was great through out the selling of my late parent's house. On his first visit he was really positive about the house even though it was dated and needed work which meant a lot as it was our family home for 50 years and we felt emotional about selling it.
He kept us updated on all viewings and offers and guided us through to a sale at the asking price. Thank you Jack.

Absolutely shocking service from this estate agents had an appointment at 12:30 today for Michael to come and view a property there was no communication from him or the company in the end we waited 2 hours with nothing still. After calling haart they advised the appointment had been cancelled which hadn’t been by us so they had cancelled and not advised us. We have drive up from Essex as this is my late father’s property and after it already being a stressful time haart did not make it any easier. If I could give -5 stars I would.

I've just bought my first home that was advertised with Haart Colchester First Time Buyers and I cannot say I'd recommend them at all. When I booked my initial viewing, the estate agent did not turn up (thankfully the owner showed me around). I was then talking to a third party regarding offers, and when my offer was accepted, Haart had no idea and I was the one that told them. When I tried to book a second viewing (after the previous owner had moved out), no one got back to me until I sent a firm email outlining my disappointment in the lack of contact. It took over a week before someone got back to me. When the viewing was finally booked, the estate agent was late to the viewing, and he could not unlock the door to the property for a good 10 minutes. He called the previous owner for advice on how to unlock a door. On completion day, I called to ask if I could come in to collect the keys, and I was told yes. When I arrived, I had to wait before being told that actually I could not collect the keys as the completion had not gone through on their end, so I left empty handed. They called less than an hour later saying it had gone through, so not sure why they said I could come in and collect when I originally called. The estate agent I was dealing with asked for meter readings for the electric and water. I could not find the meter for the water and so called him to ask for help, but he had no idea where the meter was either. If/when I look to sell, I will not be using Haart.

A huge thank you to all of the team at Haart Braintree who have been incredible supporting us through our move. From the sales team charisma, Nicole and Zenobia for getting the deal across the line. They have been brilliant from start to finish. Highly recommend

We have just completed the exchange on my father’s bungalow, and I wanted to take a moment to express how positive our experience has been throughout the process. Buying or selling a property can be incredibly stressful, especially when it involves a family home, but the communication and service we received from Haart made a real difference at every stage.

From start to finish, the team was responsive, supportive, and consistently professional. They kept us well informed, answered our questions promptly, and helped guide us through what could otherwise have been an overwhelming experience.

A very special thanks must go to Lia, who has been an absolute star throughout. Her dedication, patience, and willingness to go above and beyond did not go unnoticed. She brought reassurance when it was needed most and handled everything with care and efficiency.

We are truly grateful for all the support and would not hesitate to recommend Haart to others going through a similar journey.

Went for a property with this company, didn't realise they use Lettings Hub for referencing... oh what joy we had.

They rejected my partner due to CCjs she was unaware of but were happy to proceed with me. Everything was done but Lettings Hub decided they can tell me what I can and cant afford. Even the estate agent said she could see I could afford the property and she had seen 15 months worth of my payslips.

I was highly vetted in my job role and that was nothing in comparison to Haart and Lettings Hub.

I essentially passed vetting and referencing but Lettings Hub decided to be picky, Haart wasn't interested in having good tenants in the property but were quick enough to take our deposit and get us to fill out paperwork at the viewing. They even wanted us to find a guarantor which not many people are willing to do these days and apparently they can offer a guarantor through lettings hub but we were never given this option.

Now we've missed out on other potential properties we were interested in and have consistently been blamed by Haarts staff for all the issues even though we have provided everything we possibly could to get the move through.

Won't ever use Haart again even if they stopped using Lettings Hub, we were given false hope and ended up with nothing. The property has also now been listed at less PCM than what we offered but did they even discuss that option with us? Not at all. The only decent thing they did was refund us our holding deposit but I doubt they would've even done that if I hadn't of asked.

Appalling. We listed our property for sale with Haart after the were very keen. Over the 12 week contract we only had one (unsuitable) viewing. No feedback, no contact and no updates. Now that our contract has ended we have still received no correspondence confirming that. I am not even sure if they took our property off their website

I said my piece on Google
However, they don't have a Loughborough office
"Martin" on their website chat is actually "Faiza"
Faisa turns out to be a beautiful blonde around early twenties (According to "her" account profile) - who'd have thought it?
..... most everything about them, imho, is distasteful

Right there, in the mud at the shallow end of the pond with double glazing salesmen to the left of them and used car salesmen to the right.
Yesterday, my Wife got a call saying they'd seen our house on Rightmove and they had a prospective buyer.
Today, we received a postcard from them saying the same and promoting themselves as estate agents in Loughborough, with a Loughborough phone number.
The facts are, our house isn't on Rightmove, it's not for sale and hasn't been for over a generation, they don't have an office in Loughborough, their number is a fake relay and where the hell did they get my Wife's phone number?
I'd like to describe them but Google won't publish it - instead, let's call them Lying, shady, untrustworthy, crooked, grifting spivs.

Had a viewing today for a house on Cavendish street with a lovely chap Ernie,he was very professional and willing to answer our questions. Very satisfied with his service

With my experience with Heart ,I can Thoroughly recommend their services. Julieann Jonas who was acting on behalf of Heart, was professional and knowledgeable and based on my personal experience, Heart have the team in place to take care of business. Well done Heart! and well done Julieann!

I am sharing this to all women considering using them. I have sat on this, but feel I should say something and share my experience. It doesn’t feel right to say nothing.
Last year I used the Bury St Edmunds branch.
After I had signed up with them I started to get completely inappropriate text messages from the guy who I signed up with. He would message at like 11pm on a Saturday night asking what I was doing and he wished he could pop round and watch tv with me. In another text he said he was annoyed I wouldn’t flirt with him. When I saw him a couple of times he would ask to hug me.
I later found out from my neighbour that, from the description he gave, he had done this to someone and she had not used them because of it. I don’t know it was him.
This sale could not go through quick enough for me, it was so intense and uncomfortable. I hated ringing the branch, I dreaded any contact with them.
I did try calling head office about this and I emailed a higher manager, who never contacted me back.
I was then charged full cost after all the stress they caused me am having reported what happened twice. Nobody was interested in my report.

Annoying, rude and intrusive- how many more ways are there to complain about this totally unacceptable behaviour. Lies lies lies. Again and again I’ve blocked them but still I get calls even telling me they are returning my call - rubbish. This is not the behaviour I expect from people/businesses these days. NEVER use this company!!

I was very pleased with the service I received from Haart Southgate, Rolanda and her team were supportive and helpful throughout. Thank you.

Can I not give a negative score to Haart Barkingside office. I am a landlord renting my property through Haart Barkingside for more than 8 years. Their service in going down and down and down, month after month. We have a full Management service but they do not reply/attend to calls from me, nor our tenants. Then you write to the Property Management Team who are even worst. No reply from 5 emails , with 1 reply which says, "We will look into the matter". No feedback and no follow-up.
Called the Renting line this morning and the person who picked the phone said she is not from Renting and could not answer the queries. She could not transfer the phone to renting team, nor knew anyone who is present from the renting team. She could not even transfer to her boss/manager. Complete mismanagement and staff who don't care.

Just an update, I'm still receiving cold calls form Haart, today my response was abusive, I will see if that puts them off.

I received several calls that were cut off as I answered. I eventually called back & discovered it was Haart touting for business.

Not A company I now have any intention of doing business with

As a tenant your scum . No call back the same press 1 press 2 . It's rude its just about earnings for the agent no customer care at all.

This company is only interested in getting my commission. No other help is ever offered. It was a disaster from day one. I was told I was letting my tiny flat to a young couple instead I found a family of 4. A middle aged couple and 2 children. I hasten to say that the tenants have been very good and I do not want to lose them. Every time I try to contact Haart I cannot get through, I am then passed to different branches who cannot help me and I am told somebody will call me back but nobody ever does. I could write a book with my frustration with Haart. The only way I could get rid of them is by getting rid of my tenants but I do not want to put a family of 4 with children in the nearby school just to get rid of Haart. I feel really desperate. Haart has even raised its commission mid contract. I wish the Government would help me to get rid of this rogue agency. If I could I would have given no stars.

I had a very disappointing experience with Haart in Grays as my property managing agent.

They managed my flat from 2022 to 2025, and during that time I paid all required fees, including rent-loss and damage insurance, expecting professional service and protection. Unfortunately, when things went wrong, Haart failed to deliver.

My tenant stopped paying rent for several months and eventually abandoned the property without notice or returning the keys. Despite this, Haart mishandled the situation and the subsequent insurance claim. Due to the way they presented evidence and managed communications with third parties, I was unable to recover approximately £5,600 in lost rent.

To make matters worse, Haart deducted fees for a lock change and a check-out inspection, even though the tenant had caused the situation and no proper check-in inventory had been completed by them at the start of the tenancy.

Throughout the process, communication was unclear and at times misleading. I was led to believe that recovery of the rent loss was being pursued, only to later be told it was not possible. The issue dragged on for months with no satisfactory resolution.

I escalated the matter through their complaints procedure and to the Property Ombudsman, but ultimately received only a £250 goodwill offer, which does not come close to reflecting the financial loss and stress caused.

Overall, I found Haart’s service to be lacking in accountability, transparency, and professionalism. I would strongly advise landlords to carefully consider their options before using this company for property management.

Professional and efficient from the moment we contacted them to sell our house. Good communication throughout.
Must give a special mention to Nicholas Brown, Lori Clarke, and Emma Caddick. Thank you for making it so easy. 100% recommend Haart Newport Gwent