GUESS Reviews 2,114

I love their clothes; they are beautiful and comfortable, but ordering from Guess is always a gamble. The customer support is terrible. Once an expensive dress was stolen from the box, and no apologie... See more

Purchased date :30/11/2025 still waiting 05/02/2026. Shit refund process from guess.I'm extremely frustrated with Guess' refund process. It's been over 3 months, and I still haven't received my £200... See more

“My experience with this company has been an absolute nightmare. I paid £200 for a jacket 15 days ago and got nothing. No delivery, no real updates — just useless emails that feel like they’re string... See more

I’m really disappointed with Guess products. The quality is terrible the material started peeling after just one use. Definitely not worth the price. Feels like a one-time-use item. I expected much b... See more

I've ordered online a few times. Clothing quality and tailoring is fantastic. Delivery is fast. I had to return some jeans that I had accidentally ripped the tag off because they were too big and the... See more

I bought pant that ran very big , I could’ve fit them I asked for a return label which they gave me a hard time they finally gave me the returned label they received the pants but never refunded me my... See more

I wouldn't give them 1 star. Ordered trainers in November to be delivered to a locker. Never arrived. Cant speak to anyone only through whats app. Still no refund 3 weeks later as the courier hasn't r... See more

I purchased a bag from Guess.Au it arrived exactly when stated, brilliantly packed and with all the protective packaging and dust bag. Sadly , it wasn't right for me as it was too big. I returned thi... See more

Ordered a bag as a Christmas present.(£160) As it had gone past the expected date I emailed to progress the order. I received an email the following day stating it had been cancelled even though. T... See more

I bought a guess bag for myself on 14/6/2025 from Edmonton premium outlet however I used it not even counting more then 6 days , the handle of the bag started peeling off… i don’t know what to do with... See more

Update: Seven days on, I still haven’t received my parcel. Neither Guess nor the courier service have any idea where it is. One of the worst customer services and ordering experiences in the UK. T... See more

Returned a pair of shoes promptly and in perfect condition - nearly a month later still waiting for my refund. I understand there are christmas bank holidays but this company really seems to drag out... See more

I recently had a very disappointing experience at the Guess store in Westfield White City London . I had already purchased two pairs of shoes and was looking to buy an additional handbag, which w... See more

I placed an order on the website which was accepted successfully after the payment during the day. However later at night, I received an email saying my order has been cancelled due to unavailability... See more

Worst shopping experience I’ve ever had with a big brand. I placed an order on 11 August (GE07849742) and it never arrived. I chased customer service almost every week, but every time I got a diff... See more

Terrible to deal with, ordered a baby bag and mat they sent just the baby Matt and forgot to pack the actual bag. Now I have to go through refund process instead of them just sending the bag that they... See more

I bought a jeans by Guess and the track and trace code said it was delivered but i didn't reveive anything. Guess has taken 70 euro for nothing. Instead off finding a solution they send a pdf file tha... See more

After the recent controversy I'm appalled I ever bought anything from the company. SOOOOOOOOO crazy that they're even operating. Please cancel culture do your thing.

Whilst the items I purchased were of very good quality, I paid £16 for faster delivery on 2 items, 1 arrived quickly, the other took longer than it should have & I'm sure was only despatched after I... See more

WORST Customer Service WORST Communication I ever had with any supplier ................................................ I have paid for shipping the order with fast deliver on Friday. I was thi... See more

it took many months, but i did receive a voucher to compensate for a defective attachment on a guess bag. thank you to guess customer service overall the experience was frustrating because the s... See more

Popped in to mooch. Approached by Morgan who couldn’t be more knowledgeable and helpful in Guess Gunwharf. Found the size, was exceptional with his customer service so I bought. The service from Mor... See more

I was abit weary when first ordering due to the reviews but my experience was fab, ordered in the 3/12/2025 just got my coat today 10/12/2025 packaging, delivery, and quality of the coat is fab

I ordered an item on 2 January and I received on 10 January but I didn’t like it so I want to return it .I sent them item on 15 January and they received item on 19 January.Today is 5 feb already 14 b... See more

I found a watch that I wanted to gift my wife on her birthday on guesswatches website. Guesswatches website is promoting 15% off on your first order when you sign up for newsletter, I did that and rec... See more

I made an in store purchase in Oshawa mall for $323.70 on August 3rd, and due to a register problem the transaction was cancelled and redone. The manager was told it would be corrected right away on m... See more

Bought a bag from Guess Australia had it shipped to me in New Zealand as I couldn't find the particular bag here in store. When it arrived it was very small and poor quality. So I sent it back on Mar... See more

Order never arrived. Customer service either ignores you or replies with emojis instead of help 🙂 Reported as fraud to my bank + UK Trading Standards. Avoid.

I like guess brand, most likely everything, but I'm really disappointed on this one I have purchased a peackcoat on black Friday, the price was 278,but I paid 178 cuz of the black Friday discount, I... See more

I made an order on November 25th for £190. 14 days later guess & my local courier admitted the item was lost & I was promised an immediate refund and to place another order which would be sent express... See more

I ordered a very expensive bag for Christmas. It stated that it had been delivered and it was not. I contacted customer services via chat, I was left on chat for hours and then the chat ended without... See more

I am extremely disappointed with this company’s service. I received a completely wrong item — instead of the trousers I ordered, I was sent children’s clothing. Despite this being entir... See more

i bought a bomber from Guess and overall i'm satisfied. + It looks stylish and the fabric feels nice, it also keeps its shape after washing, which is a plus - on the downside, the price is a bit high... See more

GE08033161 I’ve had a really disappointing experience with Guess. I ordered a pair of shoes worth £170, and after more than three weeks, I still haven’t received them or a refund. The parcel was lo... See more

I bought a guess sling bag i which threads r coming out .I went to the store pacific malll dehradun..I refused to exchange..now it is looking like a replica of guess sling..I m so dissatisfied I woul... See more

I will never order from Guess again. • The first time, my order never arrived. • The second time, the dress tore after wearing it for only 2 hours. • The third time, I wanted to return a dres... See more

I wish I had read the reviews on here before placing an order. I ordered a dress back in Dec, to be fair if arrived quickly and was good quality. Unfortunately it didn't fit, so it got returned straig... See more

I made a purchase and an email was send saying there is a red flag and needed to know my date of birth, I then got an email saying my order was cancelled due to some products not available. Ive bee... See more

Warning! ‼️ E shopping with them goes as wrong as you can imagine! Items were stuck at their sorting facility for days! Called the costumer services and it took them one week to reimburse me, total... See more

The customer support is pissing me off. Instead of actually trying to solve a problem and help, they’re just wasting my time and energy with endless emails, not to mention that it takes them 2-3 days... See more

Order placed at the end of November. After almost two months, there is still no package, no tracking updates, and no refund. Customer service avoids responsibility and provides only meaningless respon... See more

Ive ordered a coat on the 6th January and still haven't received it, tried their chat and called customer services. Both really poor service. Will never order their product again

Their e-gift card is a silly joke. I tried to purchase the gift card online, then I tried to place my order by the phone twice. Every single time my payment was rejected. I called my bank and I found... See more

Ordered 2 times through guess and have never received my order. My latest order Says delivered and signed for but I never signed for anything. When you call their shipping company no one answers,. 1st... See more

Terrible customer service. I should have read reviews before ordering. I've ordered a few items, they didn't fit, so I returned them. Email from guess states that refund will issued within 14 days fro... See more

I am writing this to warn others about the appalling refund process at Guess.eu. I placed an order on January 22nd that never arrived. I first reached out on January 31st and was told an inve... See more

They failed to deliver my parcel it is a christmas present. Terrible customer service and no solution right before Christmas. Do not order from here

So disappointing.. i ordered jumper since July 18,2025 till now it didn’t arrived yet been more than a month waiting for it.. where is my order?

Made my order on Boxing Day, got today morning Dec 31, absolutely like the quality of clothes and extremely fast delivery * ordered in Canada , ON

Lately my ordering online from guess company is been so good for decade. Recently I ordered a woman jumpsuits and they sent me a Mens Watch. It looks suspicious when the box arrived becuase the... See more

I'm utterly flabbergasted at the level of service I've received from this company. I've been a loyal Guess customer for over 10 years and initiated an online order for the first time over a... See more