I love their clothes; they are beautiful and comfortable, but ordering from Guess is always a gamble. The customer support is terrible. Once an expensive dress was stolen from the box, and no apologie... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Purchased date :30/11/2025 still waiting 05/02/2026. Shit refund process from guess.I'm extremely frustrated with Guess' refund process. It's been over 3 months, and I still haven't received my £200... See more
“My experience with this company has been an absolute nightmare. I paid £200 for a jacket 15 days ago and got nothing. No delivery, no real updates — just useless emails that feel like they’re string... See more
I’m really disappointed with Guess products. The quality is terrible the material started peeling after just one use. Definitely not worth the price. Feels like a one-time-use item. I expected much b... See more
I've ordered online a few times. Clothing quality and tailoring is fantastic. Delivery is fast. I had to return some jeans that I had accidentally ripped the tag off because they were too big and the... See more
I bought pant that ran very big , I could’ve fit them I asked for a return label which they gave me a hard time they finally gave me the returned label they received the pants but never refunded me my... See more
I wouldn't give them 1 star. Ordered trainers in November to be delivered to a locker. Never arrived. Cant speak to anyone only through whats app. Still no refund 3 weeks later as the courier hasn't r... See more
I purchased a bag from Guess.Au it arrived exactly when stated, brilliantly packed and with all the protective packaging and dust bag. Sadly , it wasn't right for me as it was too big. I returned thi... See more
Ordered a bag as a Christmas present.(£160) As it had gone past the expected date I emailed to progress the order. I received an email the following day stating it had been cancelled even though. T... See more
I bought a guess bag for myself on 14/6/2025 from Edmonton premium outlet however I used it not even counting more then 6 days , the handle of the bag started peeling off… i don’t know what to do with... See more
Update: Seven days on, I still haven’t received my parcel. Neither Guess nor the courier service have any idea where it is. One of the worst customer services and ordering experiences in the UK. T... See more
Returned a pair of shoes promptly and in perfect condition - nearly a month later still waiting for my refund. I understand there are christmas bank holidays but this company really seems to drag out... See more
I recently had a very disappointing experience at the Guess store in Westfield White City London . I had already purchased two pairs of shoes and was looking to buy an additional handbag, which w... See more
I placed an order on the website which was accepted successfully after the payment during the day. However later at night, I received an email saying my order has been cancelled due to unavailability... See more
Worst shopping experience I’ve ever had with a big brand. I placed an order on 11 August (GE07849742) and it never arrived. I chased customer service almost every week, but every time I got a diff... See more
Terrible to deal with, ordered a baby bag and mat they sent just the baby Matt and forgot to pack the actual bag. Now I have to go through refund process instead of them just sending the bag that they... See more
I bought a jeans by Guess and the track and trace code said it was delivered but i didn't reveive anything. Guess has taken 70 euro for nothing. Instead off finding a solution they send a pdf file tha... See more
After the recent controversy I'm appalled I ever bought anything from the company. SOOOOOOOOO crazy that they're even operating. Please cancel culture do your thing.
Whilst the items I purchased were of very good quality, I paid £16 for faster delivery on 2 items, 1 arrived quickly, the other took longer than it should have & I'm sure was only despatched after I... See more
WORST Customer Service WORST Communication I ever had with any supplier ................................................ I have paid for shipping the order with fast deliver on Friday. I was thi... See more
it took many months, but i did receive a voucher to compensate for a defective attachment on a guess bag. thank you to guess customer service overall the experience was frustrating because the s... See more
Popped in to mooch. Approached by Morgan who couldn’t be more knowledgeable and helpful in Guess Gunwharf. Found the size, was exceptional with his customer service so I bought. The service from Mor... See more
I was abit weary when first ordering due to the reviews but my experience was fab, ordered in the 3/12/2025 just got my coat today 10/12/2025 packaging, delivery, and quality of the coat is fab
I ordered an item on 2 January and I received on 10 January but I didn’t like it so I want to return it .I sent them item on 15 January and they received item on 19 January.Today is 5 feb already 14 b... See more
I found a watch that I wanted to gift my wife on her birthday on guesswatches website. Guesswatches website is promoting 15% off on your first order when you sign up for newsletter, I did that and rec... See more
I made an in store purchase in Oshawa mall for $323.70 on August 3rd, and due to a register problem the transaction was cancelled and redone. The manager was told it would be corrected right away on m... See more
Bought a bag from Guess Australia had it shipped to me in New Zealand as I couldn't find the particular bag here in store. When it arrived it was very small and poor quality. So I sent it back on Mar... See more
Order never arrived. Customer service either ignores you or replies with emojis instead of help 🙂 Reported as fraud to my bank + UK Trading Standards. Avoid.
I like guess brand, most likely everything, but I'm really disappointed on this one I have purchased a peackcoat on black Friday, the price was 278,but I paid 178 cuz of the black Friday discount, I... See more
I made an order on November 25th for £190. 14 days later guess & my local courier admitted the item was lost & I was promised an immediate refund and to place another order which would be sent express... See more
I ordered a very expensive bag for Christmas. It stated that it had been delivered and it was not. I contacted customer services via chat, I was left on chat for hours and then the chat ended without... See more
I am extremely disappointed with this company’s service. I received a completely wrong item — instead of the trousers I ordered, I was sent children’s clothing. Despite this being entir... See more
i bought a bomber from Guess and overall i'm satisfied. + It looks stylish and the fabric feels nice, it also keeps its shape after washing, which is a plus - on the downside, the price is a bit high... See more
GE08033161 I’ve had a really disappointing experience with Guess. I ordered a pair of shoes worth £170, and after more than three weeks, I still haven’t received them or a refund. The parcel was lo... See more
I bought a guess sling bag i which threads r coming out .I went to the store pacific malll dehradun..I refused to exchange..now it is looking like a replica of guess sling..I m so dissatisfied I woul... See more
I will never order from Guess again. • The first time, my order never arrived. • The second time, the dress tore after wearing it for only 2 hours. • The third time, I wanted to return a dres... See more
I wish I had read the reviews on here before placing an order. I ordered a dress back in Dec, to be fair if arrived quickly and was good quality. Unfortunately it didn't fit, so it got returned straig... See more
I made a purchase and an email was send saying there is a red flag and needed to know my date of birth, I then got an email saying my order was cancelled due to some products not available. Ive bee... See more
Warning! ‼️ E shopping with them goes as wrong as you can imagine! Items were stuck at their sorting facility for days! Called the costumer services and it took them one week to reimburse me, total... See more
The customer support is pissing me off. Instead of actually trying to solve a problem and help, they’re just wasting my time and energy with endless emails, not to mention that it takes them 2-3 days... See more
Order placed at the end of November. After almost two months, there is still no package, no tracking updates, and no refund. Customer service avoids responsibility and provides only meaningless respon... See more
Ive ordered a coat on the 6th January and still haven't received it, tried their chat and called customer services. Both really poor service. Will never order their product again
Their e-gift card is a silly joke. I tried to purchase the gift card online, then I tried to place my order by the phone twice. Every single time my payment was rejected. I called my bank and I found... See more
Ordered 2 times through guess and have never received my order. My latest order Says delivered and signed for but I never signed for anything. When you call their shipping company no one answers,. 1st... See more
Terrible customer service. I should have read reviews before ordering. I've ordered a few items, they didn't fit, so I returned them. Email from guess states that refund will issued within 14 days fro... See more
I am writing this to warn others about the appalling refund process at Guess.eu. I placed an order on January 22nd that never arrived. I first reached out on January 31st and was told an inve... See more
They failed to deliver my parcel it is a christmas present. Terrible customer service and no solution right before Christmas. Do not order from here
So disappointing.. i ordered jumper since July 18,2025 till now it didn’t arrived yet been more than a month waiting for it.. where is my order?
Made my order on Boxing Day, got today morning Dec 31, absolutely like the quality of clothes and extremely fast delivery * ordered in Canada , ON
Lately my ordering online from guess company is been so good for decade. Recently I ordered a woman jumpsuits and they sent me a Mens Watch. It looks suspicious when the box arrived becuase the... See more
I'm utterly flabbergasted at the level of service I've received from this company. I've been a loyal Guess customer for over 10 years and initiated an online order for the first time over a... See more
Terrible business
I ordered an item on 2 January and I received on 10 January but I didn’t like it so I want to return it .I sent them item on 15 January and they received item on 19 January.Today is 5 feb already 14 business days past.I contact to customer service they told me you’re still on 14 business days,you have time your deadline is not finished.EXCUSE ME ARE YOU JOKING. I paid you 34 days ago and I sent your item 21 days ago and I’m still not having my refund.%100 I’m not gonna order any GUESS item again. Terrible customer service they spoke like a robot.
5 February 2026
Unprompted review
I bought pant that ran very big
I bought pant that ran very big , I could’ve fit them I asked for a return label which they gave me a hard time they finally gave me the returned label they received the pants but never refunded me my 103.00!so I called the representative act like he couldn’t find me in the system I provided him the tracking number then he had nothing to say , I don’t know why they haven’t refunded your money it’s been months now. He promised me someone will call me back it been weeks no returned called. I wanted my money back from Guess , I have been a customer for 30 plus years. I won’t never shop here again.
17 October 2025
Unprompted review
Their e-gift card option is a silly joke
Their e-gift card is a silly joke. I tried to purchase the gift card online, then I tried to place my order by the phone twice. Every single time my payment was rejected. I called my bank and I found out that there were no problem with my bank account. The Guess reps were unable to explain me why my order was denied. They ruined my gift for my goddaughter's Birthday. Never again I will check the Guess website or step into any Guess store, enough
28 January 2026
Unprompted review
Some are mean in customer service
Some are mean in customer service, some are good. The items were damage during shipping that's why i haven't receive them. I waited so long for my refund.
My other orders were missing and i can't receive my refund due to their protocol.
23 January 2026
Unprompted review
If I could I would give them -10 .Avoid…
If I could I would give them -10 .Avoid these scammers and thieves, they were supposed to return my money for shoes for which they confirmed a complaint. They took the shoes, did not return the money, and do not reply to emails. SCAMMERS AND THIEVES.AVOID THEM
15 January 2026
Unprompted review
I wish I had read the reviews on here…
I wish I had read the reviews on here before placing an order. I ordered a dress back in Dec, to be fair if arrived quickly and was good quality. Unfortunately it didn't fit, so it got returned straight away, tracking shows it arrived back with Guess on 31 Dec. The FAQs indicate it takes 14 days to process a refund from when they receive the item back. I chased up my refund after 14 days, sent the tracking evidence, customer service replied to say something had gone wrong with my return at their end. They said they had escalated a refund request to their finance team, and it could take a further 14 days for them to respond but I was informed it shouldnt take that long. However, it's now been another 7 days and I've heard absolutely nothing and they haven't replied to my latest email. I'm so disappointed, I thought Guess was a reputable brand, I definitely will not be ordering from them again. It looks like I may have to submit a PayPal claim as I have no confidence in ever seeing this refund.
31 December 2025
Unprompted review
Order placed at the end of November
Order placed at the end of November. After almost two months, there is still no package, no tracking updates, and no refund. Customer service avoids responsibility and provides only meaningless responses. This behavior is highly misleading and unacceptable. I would strongly recommend not ordering from this company.
21 January 2026
Unprompted review
Great clothes, poor delivery & refund service in todays day & age.
Whilst the items I purchased were of very good quality, I paid £16 for faster delivery on 2 items, 1 arrived quickly, the other took longer than it should have & I'm sure was only despatched after I contacted them, it arrived too late for the event I intended to wear it at. Also, returns....still waiting for a refund on 2 items totalling over £300 which I returned almost 2 weeks ago, that is poor service considering it's all done by bank transfer.
Update: Contacted Customer Service again as both refunds are still saying pending, I was told they would escalate my query but I'm not holding my breath, they said I should expect it next week (4 weeks after item was returned). Absolutely disgraceful, they took the money quick enough! I have 3 more items in my basket which I will now remove, I will not shop at Guess again, especially after reading the reviews regarding returns/refunds.
21 January 2026
Unprompted review
Returned a pair of shoes promptly and…
Returned a pair of shoes promptly and in perfect condition - nearly a month later still waiting for my refund. I understand there are christmas bank holidays but this company really seems to drag out giving you your money back til the last possible moment.
24 December 2025
Unprompted review
Do not use …
Ordered joggers in November never arrived. They ignore my emails. I’ve never had a refund.
DO NOT PURCHASE FROM THEM
21 November 2025
Unprompted review
Really poor customer service
Ive ordered a coat on the 6th January and still haven't received it, tried their chat and called customer services. Both really poor service.
Will never order their product again
19 January 2026
Unprompted review
Terrible service, wrong item, no refund for two months
I am extremely disappointed with this company’s service.
I received a completely wrong item — instead of the trousers I ordered, I was sent children’s clothing. Despite this being entirely their mistake, I still had to spend a lot of my own time arranging the return, travelling, waiting in long queues and following a procedure that should never have been necessary.
Almost two months have now passed, and I still have not received my refund.
Customer support has been absolutely unacceptable. It is very difficult to get clear answers, phone agents respond reluctantly, and every operator provides different information. No one takes responsibility or genuinely tries to resolve the issue.
In the end, I have:
– no product,
– no refund,
– wasted a huge amount of time and energy,
– and received no real help from the company.
This level of customer service is completely unacceptable. I would not recommend this company to anyone
15 January 2026
Unprompted review
Utterly flabbergasted at the service
I'm utterly flabbergasted at the level of service I've received from this company. I've been a loyal Guess customer for over 10 years and initiated an online order for the first time over a week ago.
After entering the apt number in the field, I noticed the apt number was missing on the order confirmation.
I reached out several times to request the information be updated and didn't hear back until it was too late.
The order ended up being delivered to the incorrect address and when I reached out to request a replacement order, they mentioned that I would need to order again in order to be refunded for the previous order.
When I asked to just be refunded, they told me to file a dispute with my bank as they cannot assist.
Protocol or not, the customer service is horrendous and has caused Guess to lose a customer.
8 January 2026
Unprompted review
I love their clothes, but abominable customer support
I love their clothes; they are beautiful and comfortable, but ordering from Guess is always a gamble. The customer support is terrible. Once an expensive dress was stolen from the box, and no apologies were offered. After numerous calls, I received credit back. But nothing ever happened to explain how expensive goods can be stolen from the box or why they aren't sent insured. The most recent experience was an enquiry about the whereabouts of my parcel, which I paid express shipping for (1-2 working days). The agent, who barely spoke English, had given me unintelligible information, and when I politely probed, she became pretty rude.
8 January 2026
Unprompted review
Happy with my orders
I've ordered online a few times. Clothing quality and tailoring is fantastic. Delivery is fast. I had to return some jeans that I had accidentally ripped the tag off because they were too big and the return was so easy. No issues really. I am surprised by the negative reviews.. maybe the quality is inconsistent over the years or something but personally I've had no issues. I'm a size uk4/xxs usually and I get XS and jeans in 24inch if that helps anyone.
6 January 2026
Unprompted review
Made my order on Boxing Day
Made my order on Boxing Day, got today morning Dec 31, absolutely like the quality of clothes and extremely fast delivery
* ordered in Canada , ON
31 December 2025
Unprompted review
Poor Return Service
Wanted to returns items but they use a logistics that only has 1 return depot that is so far out of the way. Why not use other companies or drop offs.
15 December 2025
Unprompted review
The customer support is pissing me off
The customer support is pissing me off. Instead of actually trying to solve a problem and help, they’re just wasting my time and energy with endless emails, not to mention that it takes them 2-3 days to reply. The order never reached me because the courier sent it back to warehouse instead of leaving it at a local parcel shop (i was at work so couldn’t pick the package). The package has reached their warehouse almost 2 weeks ago, i registered the refund like they told me and now they’re asking for a receipt of me returning the order which is non existing simply because i had nothing to return?? I just want my money back. I’m never ordering from here again.
29 December 2025
Unprompted review
I like guess brand
I like guess brand, most likely everything, but I'm really disappointed on this one I have purchased a peackcoat on black Friday, the price was 278,but I paid 178 cuz of the black Friday discount, I use it for like 10 days.
And it looks like trash. I have pictures but it won't let me to upload it don't know why.
27 November 2025
Unprompted review
GUESS THE SCAMMERS
I made an order on November 25th for £190. 14 days later guess & my local courier admitted the item was lost & I was promised an immediate refund and to place another order which would be sent express to me. So another £190 spent, £380 out of pocket now. ANOTHER 14 days later, no refund for the original lost parcel and GUESS what...... The replacement has been lost aswell! No responses to my emails or giving me any information over the phone other than 'we are extremely busy' meaning they are probably about to go into liquidation due to the amount of stock being lost / refunds they owe people. Do yourself a favour, get your bank to initiate a chargeback immediately as this scam company will NOT give you your money back. They probably don't even actually send the items as they never seem to arrive and always end up 'lost'. Looking back on it now I'm glad the clothes never arrived as I would not EVER want to represent this company or give them a penny of my cash. AWFUL experience. AWFUL scammy company. AVOID AVOID AVOID.
18 December 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.