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Guerin Reviews 

1,183
•
TrustScore 4 out of 5

4.0

Car Rental Agency
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Review summary

Created with AI, based on recent reviews

Looking at 255 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being friendly, helpful, and efficient, making interactions pleasant and smooth. Many people also highlight the seamless and quick user experience, especially during pickup and drop-off processes, often facilitated by pre-registration. The cars provided are generally described as clean, modern, and in good condition, contributing to a positive rental experience. However, some customers were dissatisfied with unexpected additional charges, often significantly increasing the initial price or for services they did not request. A few other people also felt that the car condition was sometimes problematic, noting pre-existing damages that were not properly documented or being charged for minor issues upon return.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with many praising the efficient and quick pick-up and... See more

Staff

Users describe positive interactions with staff, frequently highlighting their friendliness, helpfulness, and... See more

Product

People report ambiguous experiences with the product, with many reviewers praising the cars as clean, modern,... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers finding the car rental to... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a seamless, convenient, and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

All good. There were marks on the car that weren't on the agreement they sent but I had photographed them when I received the car. Showed them when I returned and they accepted that. Always photogra... See more

Rated 4 out of 5 stars

Superb, swift service and, given we went for a high quality vehicle, very good value for money. Pick up and drop off were very simple, no pressure to take on unnecessary insurances. The car itself was... See more

Rated 4 out of 5 stars

Staff were friendly and car was excellent. Only call out was i was charged for cross border insurance for the entire 8 day hire period of the car when I advised the 3 days I was crossing the border. A... See more

Company details

  1. Car Rental Agency

Written by the company

Mais do que uma rent-a-car somos um companheiro de viagem, uma forma sustentável de conhecer novos lugares e uma escolha sólida na hora de alugar um carro.

Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(1,183)

530 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Easy car pick up

Easy car pick up. Car was clean - easy to get in and out of Faro. Staff at airport were quick to help us get on our way.

10 July 2026
Unprompted review
Rated 4 out of 5 stars

Superb

Superb, swift service and, given we went for a high quality vehicle, very good value for money. Pick up and drop off were very simple, no pressure to take on unnecessary insurances. The car itself was immaculate and a pleasure to drive

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Good cars, excellent services

Good cars, Often received an upgrade. Fast services at car delivery and return on the airport. Clear with respect to price and insurrancys. We prefer Guerin already for years.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Guerin at Lisbon Airport: always smooth checkout

Guerin at Lisbon Airport makes the checkout and checkin process extremely smooth - the best of any car rental company at the airport (I’ve tried many others too). This is because they have many electronic terminals available.

Now I don’t look at the others and go straight here, because it means that I’m out of my flight and into the car in max. 30 minutes.

7 July 2026
Unprompted review
Rated 4 out of 5 stars

Good

It was the second time I booked a car with you.
First time, 3 years ago it took time at the airport because the agent was alone and there were other clients before me.
This time I could register my driver license online.
Thank you

14 July 2026
Unprompted review

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