Guerin Reviews 

We had a great time, the car was clean and everything during the Pick up and „car give back process” was fast.

Delighted with the service, vehicle and value. It was my first time with Guerin and compares very favourably to other options in Faro.

We received almost brand-new car that was perfect for our road trip through Portugal. The staff were very friendly and made us feel welcome, especially the children. We were helped very quickly, and the shuttle was waiting for us almost immediately. The ride to the depot only took about two minutes. Returning the car was smooth and easy. Overall, an excellent experience.

Everything was perfect. Within 15/20 minutes we had our car. The car was clean and new. It was a 3 minute walk to the office. Friendly coworkers that speak English. The car was exactly what I hired.
The return was less then 5 minutes. So the next time I’m abroad I will hire with guerin again.
Ivo Grooten
Netherlans

I recently booked a rental with them unfortunately my flight was canceled do to a airport issue I reached out to Guerin it's mostly AI when I finally got a live person they told me everything is locked for 24 hrs nothing they can do to help my next flight would be in 48 hours all this was out of my hands when we arrived they wanted to charge double the price so we used another brand without any issues. Now expedia is telling me that they won't refund me at all very unprofessional company will NEVER used them again

Easy booking, collection of vehicle was quick, friendly staff and vehicle was great. Price was also extremely competitive as well. Returning the vehicle was easy and again done with great customer service.

The pickup and drop off experience with Guerin could not have been easier. A complete contrast to almost every other airport car hire I have had to endure previously.

The pick-up location directly at the airport was easy to find. We only had a short wait and were welcomed by a very friendly and cheerful staff member, even though it was already around 7:30 pm. The whole process was handled professionally in English.

After a quick and intuitive self-service check-in at the electronic terminal, we were able to collect our Toyota Corolla. The car was spotless, in excellent condition, and felt almost brand new.

We also received all the important information via SMS, which was very convenient and gave us a direct contact if needed.

The entire rental process was smooth, efficient, and hassle-free. I would definitely choose Guerin again and highly recommend them.

Easy to use no stress

All good. There were marks on the car that weren't on the agreement they sent but I had photographed them when I received the car. Showed them when I returned and they accepted that.
Always photograph or video the rental car.
The staff were very good, especially the man at the airport.

good company, clean cars, friendly staff, price/quality OK, sometimes the registration takes too much time...

Great experience, costumer very friendly, car are direct on gate and it takes less than 3min to get it sorted out and never queues. I already rented in multiple companies in Faro and this one are the best of over them all. Totally recommend. Staff are 10 out of 10. Car are always very new and I never had any problems at all.

Very professional service. The best we ever had so far. Really good, almost new and comfortable car. Free upgrade to automatic transmission if we wanted. And of course we did. Pickup and return process was fast and efficient. Perfect system to check the state of the car and report damages.

Overall great experience, from booking to using fast kiosk at airport, car pickup and delivery. Very friendly staff and service.

All was perfect, except the price!
For 4 days, I have had a VW polo and paid 457.40 euros; it’s huge. As I didn’t have time to book online (normal price for 4 days turn around 160, 180.00e for 4 days). So, I bought it directly at the counter of the airport, and I paid the full price. Too much!

Good experience, nice car

After clearly telling them that I did not want any added features or insurance, they charged me 150.00 euros for something they call pack basic. Pack basic reduces your liability amount. I clearly indicated that I was fully covered by my credit card up to 1 million. The next day I noticed that charge on my card and immediately called they're customer relations department but was met with hostile agent who did not want to listen to my explanation or reverse the charge. Sadly, upon signing the agreement I did not notice the 150.00 charge. I'm currently disputing the charge with my bank.

Buyer beware; Portuguese rental companies are scam artists.

Nice car, good self-serve terminals when collecting the car, friendly staff when collecting and returning

Easy pick up and drop of service with on line registration.