Guerin Reviews 

1,188
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 255 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being friendly, helpful, and efficient, making interactions pleasant and smooth. Many people also highlight the seamless and quick user experience, especially during pickup and drop-off processes, often facilitated by pre-registration. The cars provided are generally described as clean, modern, and in good condition, contributing to a positive rental experience. However, some customers were dissatisfied with unexpected additional charges, often significantly increasing the initial price or for services they did not request. A few other people also felt that the car condition was sometimes problematic, noting pre-existing damages that were not properly documented or being charged for minor issues upon return.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with many praising the efficient and quick pick-up and... See more

Staff

Users describe positive interactions with staff, frequently highlighting their friendliness, helpfulness, and... See more

Product

People report ambiguous experiences with the product, with many reviewers praising the cars as clean, modern,... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers finding the car rental to... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a seamless, convenient, and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

All good. There were marks on the car that weren't on the agreement they sent but I had photographed them when I received the car. Showed them when I returned and they accepted that. Always photogra... See more

Rated 4 out of 5 stars

Superb, swift service and, given we went for a high quality vehicle, very good value for money. Pick up and drop off were very simple, no pressure to take on unnecessary insurances. The car itself was... See more

Rated 4 out of 5 stars

Staff were friendly and car was excellent. Only call out was i was charged for cross border insurance for the entire 8 day hire period of the car when I advised the 3 days I was crossing the border. A... See more


Company details

  1. Car Rental Agency

Written by the company

Mais do que uma rent-a-car somos um companheiro de viagem, uma forma sustentável de conhecer novos lugares e uma escolha sólida na hora de alugar um carro.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(1,188)

556 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely helpful staff

Extremely helpful staff, specially my interaction with Andrei Rufino and Heytor very professional, polite and courteous that’s what makes these guys the number one rental agency in Faro Airport area

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Painless

Easy to pick up, quick and clean cars. Aside from the upselling screens in the airport the experience was totally painless. Staff super friendly. Would 10/10 recommend.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Very well organized at check-in and at…

Very well organized at check-in and at return of vehicle. No complaints at all. Just be advised of what coverage you have with your personal insurance or credit card beforehand. This way you have the option to take or refuse their insurances.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Very kind and friendly employees when…

Very kind and friendly employees when we picked up our car. Same opinion we had after a few days when we had a problem with wheel (tire pressure leak), so we came back to rental center in airport to fix this issue. Just got a new car in a minute and all was resolved. Everything was quick with smiley faces. No problem at all.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Would happily use Guerin again.

I filled in the pre-arrival online form, which did speed up the collection process somewhat, so the whole collection experience was much faster than is normally the case with hire cars. Car was nearly new and in good condition. Drop off was also timely. Would happily use Guerin again.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

We decided to rent a car last minute

We decided to rent a car last minute. When we got to Guerin shop at Lisbon airport we were quickly attended by the staff who guided us through the reserving process online. We took in total 30 minutes from the moment we got to the stand to the moment we left with the car, and that was without a reservation. Overall, great staff, easy booking process and the car was in great conditions. Would definitely recommend.

3 June 2026
Unprompted review
Rated 4 out of 5 stars

Solid experience

We rented a car for 9 days in Madeira. Getting the car after arriving in Funchal was really easy. Employees are doing a good job by providing valuable service. Sometimes not that friendly, but I guess thats how you become, when having new tourist arriving every few minutes.

The car we got had a lot of scratches, so we where a bit confused at the beginning - the employee told us to make a lot of pictures and all would be good. The car overall was good, only issue we had, was too less engine oil. We had to get some on one of our trips from a gas station (after calling support and clarifing our issue). We got the spend money for the engine oil back, when we returned the car.

Overall can recommend, although it was not perfect.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Good, reliable rental company

The rental process for pick up and drop off is fast and efficient. Cars are clean and in great shape. They are also quick to respond if there is an issue with a car. Overall very pleased.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

One of the best car rentals

You need to do the check in. So nobody is forcing you to get an insurance from the company. Quickly pickup and quick delivery.

Only check the car well before you leave. Our car has had a lot of damage. But at the delivery the guy didn’t say anything about that.

27 June 2026
Unprompted review

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