Grounded Body ® Reviews 

87
•
TrustScore 3 out of 5

3.1

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Rated 5 out of 5 stars

I've been using the Egyptian Gold Retinol Serum from Grounded Body as part of my evening skincare routine, and I'm really impressed with the results so far. The serum feels smooth and lightweight wh... See more

Rated 1 out of 5 stars

I bought my first product on plane, was happy with it and decided to order the next one online (2020). I never received the my order nor got money back. Customer support is non-existent (i tried... See more

Rated 4 out of 5 stars

Great products, I have used many of their different scented scrubs, lip scrub and hand sanitiser in the past and all have been fav. The scrub leaves my skin feeling amazing, my fav is the choc orange... See more

Rated 1 out of 5 stars

I ordered an item and have not received so much as a delivery update, or response to my email. It has been a few days and to wait that long for an update, is uncommon. The comms are poor, and assuranc... See more

Company replied

Company details

  1. Cosmetics and Perfumes Supplier

Written by the company

Cruelty free skincare, supplements, CBD and more


Contact info

3.1

Average

TrustScore 3 out of 5

87 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.1

All reviews

(87)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love their products

Love their products! The scrubs Improved my dry skin and eczema! So amazed as nothing else seemed to work!
The retinol has reduced wrinkles too! Really helpful and good communication. Definitely recommend this company!

4 October 2023
Unprompted review
Rated 1 out of 5 stars

Nothing received and no details provided

Ordered two items from wolfmen skincare at the start of August and haven’t received any updates regarding dispatch or delivery despite numerous emails sent.

2 August 2023
Unprompted review
Grounded Body ® logo

Reply from Grounded Body ®

Hello,
Please could you email customerservice@groundedbodyscrub.Co.uk so we can track your order for you ✨

Rated 4 out of 5 stars

Need To Work on Comms?

I'm submitting an amended review based on the response from the business but there are still issues that I think they need to address.

I received a discount code AFTER checkout for the same item I'd just purchased. The idea of a future discount on the same item is a really good one so if the message reflected this, people wouldn't get frustrated like I did. Different wording needed? 'Buy me again within 3 months and get 10% off?'

The email formatting error genuinely made me think the site was a scam (which it isn't) so getting this fixed ASAP so that it doesn't look bot generated should be a priority.

17 August 2023
Unprompted review
Grounded Body ® logo

Reply from Grounded Body ®

Hi Michelle, we currently have 50% off so youve received a large discount on the product purchased already. This pop up would be if you wanted to buy another one. Sorry about the email subscribe email - this isnt usual and may be a email error.

Rated 3 out of 5 stars

Disappointed.

Fabulous product as always (repeat order) but unfortunately poorly packaged. Both packets were covered in an oily substance. I could not see a hole in the packets so can only think they were contaminated when packed up. Very messy 😢

21 May 2023
Grounded Body ® logo

Reply from Grounded Body ®

Sorry to hear. Please email customerservice@groundedbodyscrub.co.uk for further help.

Rated 5 out of 5 stars

I am obsessed 😍

I am honestly obsessed with the coffee scrubs! Every flavour just smells amazing and my skin has never felt so soft after.

The lip scrub is also a must have! Although if you have a partner buy two because he steals mine.

Would strongly recommend the hair masks too. My hair feels so smooth and shiny after which is a must have in these summer weather.

I could go on because every product I have used I have loved!

Quick delivery, great prices and products are just amazing!

2 May 2023
Unprompted review
Rated 1 out of 5 stars

I ordered products & subsequently…

I ordered products & subsequently learned I could buy them here in Ireland which would have worked out much cheaper for me. I went to chat box to find out how to cancel order but no one got back to me & my order was processed & I had to pay €25 duty on items. Not impressed.

21 March 2023
Grounded Body ® logo

Reply from Grounded Body ®

Hello, to cancel orders you have to email customerservice@groundedbodyscrub.co.uk straight away. Unfortuatley we have no control over customs charges

Rated 5 out of 5 stars

I just tried the coffee coconut scrub

I just tried the coffee coconut scrub. I like the after shower feelings because if the almond oil, skin feels soft and shiny.For retinol, I still don’t know the result, will try it first.

19 February 2023
Rated 3 out of 5 stars

Vit c hyaluronic serum.

Having bought the vit c hyaluronic serum was disappointed to not be able to get the product out of the pipette.Way too thick to get it out. Too early to say how good this product is.

27 January 2023
Rated 5 out of 5 stars

Great Company

I contacted the company with a query regarding a product for my daughter.
I received an immediate response from Tasha, who was so helpful and kind.
I am so impressed with the level of customer service I've received, I have just started using one of their products, recommended to me by my daughter. I am confident that it won't disappoint and look forward to leaving a positive review in a couple of days.
Cannot thank Tasha enough for going above and beyond. So refreshing to find a company that isn't all about the money, but has a genuine interest in customer satisfaction. Well done.

27 January 2023
Unprompted review
Grounded Body ® logo

Reply from Grounded Body ®

Thankyou Joan - Glad to help :)

Rated 5 out of 5 stars

Couldn't live without it

Oh my god, the perfection complexion enzyme gel is an absolute game changer, my skin has never been so clear or so smooth and it feels amazing on your skin, would 10/10 recommend!!!

24 January 2023
Unprompted review
Rated 1 out of 5 stars

Order not received

I haven’t received my order or any acknowledgment of when it is going to be delivered

12 December 2022
Grounded Body ® logo

Reply from Grounded Body ®

Hi Chimene, So sorry to hear that. we have shipped your order. With Royal Mail strikes we’ve had some delays and also some which are stuck in transit due to the backup. If you haven’t received it soon please contact customerservice@groundedbodyscrub.co.uk and we’ll reship it for you ✌🏽

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