Grounded Body ® Reviews 

Honestly the retinol serum is amazing!!

My skin is already starting to purge and I'm only on my 3-4 day with the product use. My skin has also gotten tight and is starting to glow.

Im in love honestly!

The team are also a dream to deal with. They've been amazing especially with really helpful tips ❤️

I already ordered here a few times before and never had any problems before. The products are great.

But this time I did not receive my order.
The item still isn't shipped and there is no update when the products will be sent. Meanwhile the invoice amount was already debited from my credit card. Also I already wrote to the customer service a few times, still no any response!
If the order will not arrive soon, this was in any case my last order at this onlineshop!

Edit: Thanks for the answer. Order nr. 12330

Update: After weeks the products were finally shipped und arrived at my place. Nonetheless I'm not really happy, because one of the two retinol serum has lower filling quantity than it should have. Given the price the serum costs, that's not okay.

Love the products but I received the wrong size bags and don’t get a response from customer service. I’m sure I’ve had this issue before but just left it. Would like a response please and the remainder of my purchase!

Order never arrived and no response from customer service. I love the products but I'm so upset to have no response from customer services. I emailed them multiple times. I placed the order on the 28th July and its now the 15th August and nothing. There's nothing more frustrating than spending your money on something and not knowing what is happening with the product. Very disappointing

I bought my first product on plane, was happy with it and decided to order the next one online (2020).
I never received the my order nor got money back. Customer support is non-existent (i tried via several e-mail and social media platvorms), communication only with bots.

After that experience I received an automated message about if I'd like to join their team as a sales rep.

ORDER # 3703 on January 21th 2020

Placed tracked 48 hour order 12 days ago. Still no order. Messaged x 9 times 1 reply not followed up still no order still no acknowledgement £55 does not grow in trees.

Please somebody get back to me I will take this further.

A dream team at Grounded! Not only do they have irresistible products to share with you, but also their journey. Honoured to be working with such an exotic brand.

Excellent customer service and the products are even better. I have tried so many of their products over the last few weeks and I am so happy with all of them. I have very sensitive skin and wanted to try and company that promotes clean products. The coffee scrub has made me feel so much softer all over my body.
The face products have made a dramatic improvement to my complexion and I have given some gifts to my family and friends who are also very happy.
I have tried the kids Calm range and my kids are obsessed. They both have their own little routine now and feel all grown up! Both kids have said they fall asleep quicker now with these products.
I would highly recommend!! Thank you Grounded Body!! ❤️

I've used a variety of products from Grounded Body over the years and to this date I've only had positive experiences and positive results.

The Retinol Serum is probably my go to product - even after the first use it made my skin feel really soft and smooth.

Having said that, I've also really enjoyed using the Bee Venom treatment and Vitamin C Hyaluronic Acid Serum recently. Yes, they are at a higher price point but Grounded always have great promotions and I always feel I'm getting good value for my money.

I recently gifted my girlfriend the Retinol Serum for Christmas. She's a doctor who specialises in dermatology and she absolutely loves the product - so much so she's made subsequent orders for the serum. You really do notice a positive difference after using it only a few times.

I can only sing the praises for Grounded Body - for me their portfolio of products really have improved my complexion and make me look and feel younger. It's always exciting wondering what to try out next.

If I had one wish, it would be for the wonderful boffins at HQ to, at some point, create a moisturising face cream with a 30 SPF (or even better 50 SPF)... Otherwise my skincare routine is completely covered by Grounded Body.

I placed an order at the start of December 2023 being told my order would be shipped in 48hrs. One whole month later and my order finally arrives and when it does turn up it stated that one of my products would be sent separately. It has now been two months and I still haven’t received my full order. I have messaged the team multiple times and not once have I had a reply or any email to tell me about my order being delayed. I was really looking forward to trying this brand but have been let down.

Was very excited to try this company, especially being a UK brand but was left very disappointed! Placed an order on the 8th of December for 3 items as Christmas presents, 10 days later I received an email to say 2 items are now out of stock. I tried to contact the company on 3 separate occasions to no avail. The one product that was in stock eventually arrived on the 20th of January! Over a month since I ordered and with no communication I definitely wouldn’t order from them again.

I ordered an item and have not received so much as a delivery update, or response to my email. It has been a few days and to wait that long for an update, is uncommon. The comms are poor, and assurance is lacking. They also owe me a refund for failing to fulfil next day delivery, but still, no response. Receiving money for goods, then going AWOL is a Trading Standards issue. It’s not difficult to maintain good communication w/ your customers.

Love the retinol serum the best I ever used ❤️ and also the customer service is outstanding 👏 I will not use anything else customer for life

Amazing products, with excellent quality and fast delivery ! Love it

Love my grounded products. Really noticed a difference in my skin. Favourites are the vitamin c serum and Egyptian gold retinol. Highly recommend ⭐️⭐️⭐️⭐️⭐️

I’ve used the coconut body scrub for years and it’s amazing. Now I’ve just purchased the box sets for Xmas presents. Quick service and lovely products. Can’t thank their team enough.

I've ordered a few items from them so which are good. But I'm missing an item I ordered recently and have tried numerous times to email them to get no response 🤨. It seems I've wasted money and have no item. Will not order from you again if that's the case disgraceful.

Very good beard oil, spreads well over the chin, does not flow, refreshes. It has a nice, delicate fragrance, I really recommend it.”

The cream spoiled and your service dept didn’t reply me. order #10320

Grounded body scrub is the best, I’ve been using it for years and always come back to it.

It smells great and the results are so good, I always get compliments on my skin the day after I use it and it gives me the confidence to go without makeup.

My fave is the chocolate orange scrub, but I’ve used the cherry and the mango and papaya is fab too.

The customer service is great, they are really responsive and friendly and there is always a surprise in the box with my order in the form of a money off voucher.