Absolutely incredible customer service. The team went out of their way to help me make a decision on a final wash for our bed frame & bedside tables sending multiple photos so I could see how they loo... See more
Company replied
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After months of searching and one failed purchase from another vendor, I came across this style of mirror (giving Snow White vibes), from a seller who, on 'paper', appeared to have 5* reviews. I took... See more
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Easy to navigate website. Good selection of furniture and prices. Excellent delivery. One issue that will annoy me is there is a very dark knot in wood centre at the side to headboard. As headboard... See more
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I am very please with the service I have received kept informed of delivery and allocated delivery slot phone call half an hour before delivery.The headboard arrived extremely well packaged and absolu... See more
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Company details
Written by the company
Grosvenor Furniture offers one of the most inspired collections of home furnishings in the UK. We pride ourselves on offering high-quality and reasonably priced furniture straight from the manufacturer.
Contact info
Grosvenor Beds Ltd, Organsdale Farm Kelsall, CW6 0SR, Tarporley, United Kingdom
- 01829 751 562
- sales@grosvenorbeds.com
- www.grosvenorfurniture.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
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Reply from Grosvenor Furniture
Hi Georgia,
Thank you for your lovely review. We’re so pleased to hear that delivery was fast and that you’re happy with your Annalise Grey Velvet Kitchen Barstool. We hope you enjoy them and thank you again for choosing us!
Kind regards,
Sarah
Customer Service
Great swift service
4 December 2025
Reply from Grosvenor Furniture
Hi Biddy,
Thank you for your review. We’re really pleased to hear you received great service, and we hope you’re loving your Lille French Limed Oak Dressing/Hall Table. Thank you for choosing us — we look forward to helping again in the future.
Kind regards,
Sarah
Customer Service
Great product
Arrived on time. Well packed and easy to put together. Very sturdy construction and excellent quality. Very pleased
21 November 2025
Reply from Grosvenor Furniture
Hi Sally,
Thank you so much for your fantastic review. We’re delighted to hear that your Clementine Whitewash Oak Upholstered Low Foot Board Bed – King size arrived on time, was well packed, and straightforward to assemble. It’s especially great to know the sturdy construction and excellent quality stood out to you. Thank you for choosing us, and we hope you enjoy many comfortable nights ahead.
Kind regards,
Sarah
Customer Service
Excellent bed,high quality and prompt…
Excellent bed,high quality and prompt delivery
8 December 2025
Unprompted review
Reply from Grosvenor Furniture
Thank you for your lovely review. We’re delighted to hear you’re happy with the bed, its high quality, and the prompt delivery. Thank you for choosing us — we hope you enjoy many comfortable nights ahead.
Kind regards,
Sarah
Customer Service
Reply from Grosvenor Furniture
Hi Tyler,
Thank you so much for your fantastic review. We’re delighted to hear that you found the buying process and delivery faultless, and that your Lille French Limed Oak Upholstered Low Foot Board Bed – King Size is perfect. We really appreciate your kind feedback and hope you enjoy many years of comfort from your new bed.
Kind regards,
Sarah
Customer Service
Been looking for the item and found…
Been looking for the item and found exactly what we where looking for 100% happy
28 November 2025
From our first home visit Grosvenor has been excellent
From our first home visit to chair delivery the service we’ve received has been an excellent service. My partner and i were carefully measured in order that are new chairs would be right for us. Time was spent with us so that we would give the Grosvenor representative the right information. Between us and the representative we got it right. We have two very different chairs, mine and my partners. Evenings are spent relaxing, now we are comfortable.
1 December 2025
Unprompted review
Reply from Grosvenor Furniture
Thank you so much for taking the time to leave a review! 💛
We’re delighted to hear you love your Mahogany Lille bed and that delivery was quick and hassle-free. If you ever need anything else or have any questions in future, we’re always here to help.
Enjoy your new bed and many comfy nights’ sleep!
Kind regards,
Sarah
Customer Service
Lovely bed and bedside tables from…
Lovely bed and bedside tables from Grosvenor Furniture. Well made and beautiful. Very good communication with the company and speedy delivery. Very happy!
1 December 2025
Reply from Grosvenor Furniture
Thank you so much for your wonderful review Kay!
We’re thrilled to hear that you love your Clementine French Oak bed and Oak Louis bedside tables. It’s great to know you found them beautifully made and that our communication and delivery met your expectations.
Your kind words mean a lot to us, and we’re delighted you're so happy with your order. If you ever need anything else, we’re always here to help!
Kind regards,
Sarah
Customer Service
Reliable quick service . Excellent
This company so very helpful especially Simon . Have never ordered online for furniture before. They were always at the end of the phone to help and would reply quickly if there was no answer . Awaiting delivery . Thanks so much
22 November 2025
Reply from Grosvenor Furniture
Thank you so much for your lovely review Angela!
We’re delighted to hear that Simon and the team were able to make your first online furniture purchase feel easy and reassuring. We’re always here to help however we can, and it’s wonderful to know our communication made a positive difference.
Your Oak Lille bedroom collection is on its way soon, and we can’t wait for you to receive it. If you need anything at all in the meantime, please don’t hesitate to get in touch.
Thanks again for your kind words!
Sarah
Customer Service
Best Customer Service
We bought a table from Grosvenor Furniture, ordered 15/11/25.
I was contacted very quickly regarding delivery and arranged a date with them. The table was delivered in two parts, unfortunately there was damage to the table top. I emailed Grosvenor with photos and received a reply within 20minutes. I think it's easy to give 5 star reviews when everything goes seamlessly, but much better when an issue arises and it's dealt with so well that a 5 star review is deserved.
A courier service was arranged by Simon to swap the damaged table top for a new one. I had a timeslot and they arrived bang on time, swapping the tops with a smile.
The table is beautiful, and I am so impressed with the communication and excellent customer service received. Everything was professional from start to finish.
Thanks to Simon and Grosvenor Furniture!
18 November 2025
Unprompted review
Reply from Grosvenor Furniture
Thank you so much for taking the time to share such a thoughtful and balanced review Mrs Gray — it truly means a lot to us.
We’re really glad to hear that you love your new table, and we appreciate your understanding when the original top arrived damaged. While we always aim for perfection, on the rare occasions something goes wrong, our priority is to put it right as quickly and smoothly as possible.
It’s wonderful to know that Simon and the team were able to resolve the issue promptly and professionally, and that the replacement delivery went exactly to plan. Your kind words about our communication and service are hugely appreciated.
Thank you again for your patience and for recognising the effort to make things right — it genuinely makes all the difference. Enjoy your beautiful new table!
Sarah
Customer Service
Excellent Customer Service and products
Grosvenor furniture dealt with my recent enquiry and subsequent order so efficiently! I was interested in ordering two breakfast bar stools, however only one was showing available on the website. I contacted them further by phone to enquire about the product and asked if there was any chance that they could source another stool. The gentleman I spoke to/corresponded with (I think their names were Mark/Simon) said to leave it with him and he would ask a colleague to physically check the warehouse. I received a call back from him confirming there was, indeed, another bar stool. I was delighted with this news as we had just had a new kitchen installed and it would complete the look, however, as I was driving at the time of the call I wasn’t in a position to place the order there and then. Mark offered to hold and ‘block’ these items on the website so they wouldn’t be sold to anyone else, and sent me a link when I was ready to order them. I have now received the breakfast stools and they are perfect. Excellent customer service. Thank you
30 October 2025
Reply from Grosvenor Furniture
Thank you so much for your wonderful review Julie
We’re delighted to hear that Mark and Simon were able to help you track down the second breakfast bar stool — it’s always worth going the extra mile to check the warehouse when we know it will complete a customer’s space. We’re also glad the temporary hold made things easier while you were on the road.
It’s fantastic to hear that the stools have now arrived and are the perfect finishing touch to your new kitchen. Your kind words about our customer service truly mean a lot to the whole team.
Thank you again for choosing Grosvenor Furniture — we’re always here if you need anything in the future!
Kind regards,
Sarah
Customer Service
Excellent service
Excellent service. Really happy with my purchase. Good sturdy. Elegant. Good communication at all times. Especially the delivery. Kept me well informed. Very helpful. Thank you
5 November 2025
Reply from Grosvenor Furniture
Hi Sarah,
Thank you so much for your lovely review and for choosing our Double Clementine headboard 🌸
We’re delighted to hear you’re really happy with your purchase and that you found it sturdy and elegant. It’s great to know our communication and delivery updates helped make everything smooth for you.
We really appreciate you taking the time to share your experience.
Thank you again from all of us at Grosvenor Furniture 💛
Easy ordering and brilliant service
What made the experience great was that everything from ordering to delivery went smoothly and on time.
The bar stools are exactly as described and comfy
13 November 2025
Reply from Grosvenor Furniture
Hi Kath,
Thank you so much for taking the time to leave us a review!
We’re really happy to hear that everything from ordering through to delivery went smoothly and on time, and that you’re pleased with your Portland bar stools. It’s great to know they’re exactly as described and comfy too – that’s exactly what we aim for.
Thanks again for choosing Grosvenor Furniture, and we hope you enjoy your new stools for many years to come. 💛
Best wishes,
The Grosvenor Furniture Team
Pleasant Experience
When you place an order on line and you have only seen your future purchase in pictures it can sometimes be a bit of a gamble ,well I can honestly say we where both 100 percent happy with our purchase.From the moment the delivery lads turned up to the unpacking of the items everything was great .Everything is packed so well , downside it took us ages to unpack it all.But if it hadn’t been packed so well it could have been damaged.Regards Sharon & Arthur Overman
6 November 2025
Reply from Grosvenor Furniture
Hi Sharon & Arthur,
Thank you so much for your wonderful review!
We know it can feel like a bit of a gamble ordering furniture online, so we’re absolutely delighted to hear you were both 100% happy with your Clementine French Upholstered Bed and Lille Oak White Wash bedroom furniture. It’s great to know everything lived up to your expectations.
We’re also pleased our delivery team made the experience a pleasant one, and that all items arrived safely. The packaging can take a little while to get through, but as you mentioned, it’s all part of ensuring your furniture reaches you in perfect condition.
Thank you again for choosing Grosvenor Furniture — we hope you enjoy your new bedroom setup for many years to come.
Warm regards,
Simon
The Grosvenor Furniture Team
Lovely bed good quality and easy to put…
Lovely bed good quality and easy to put together
30 October 2025
Reply from Grosvenor Furniture
Hi Karen,
Thank you so much for your lovely review!
We’re delighted to hear you’re happy with your Celeste French Oak Upholstered High Foot Board Bed, and that you found it good quality and easy to assemble. That’s exactly what we aim for.
Thank you again for choosing Grosvenor Furniture — we hope you enjoy your new bed for many years to come.
Warm regards,
Sarah
The Grosvenor Furniture Team
10/10 service
I haven’t built our furniture yet but cannot fault their customer service, communication or professionalism.
31 October 2025
Reply from Grosvenor Furniture
Hi Katie,
Thank you so much for the fantastic review!
We’re really pleased to hear that you’ve had a 10/10 experience with our customer service, communication, and professionalism so far. It means a lot to us.
We hope you love your Lille French Limed Oak Upholstered Low Foot Board Bed once it’s all built — but if you need any help or have any questions along the way, we’re always here.
Thank you again for choosing Grosvenor Furniture.
Warm regards,
Simon
The Grosvenor Furniture Team
Very professional service and fast…
Very professional service and fast delivery. Dining chairs exceeded expectations for the price paid
28 October 2025
Reply from Grosvenor Furniture
Hi Neil,
Thank you so much for your great review!
We’re delighted to hear you were pleased with our service and the fast delivery — and even happier that your Thiago Brown Tan Faux Leather Dining Chairs exceeded your expectations, especially for the price.
We really appreciate you choosing Grosvenor Furniture and hope you enjoy your new chairs for many years to come.
Warm regards,
Simon
The Grosvenor Furniture Team
Excellent personal service from Simon
Excellent personal service from Simon. Really quick response to my enquiry emails, even in the evening! We are delighted with our Lille limewashed oak kingsize be. Super quality for the price. Simon was very flexible with delivery dates and the delivery men were very efficient. Very happy customer and would definitely recommend.
29 October 2025
Unprompted review
Reply from Grosvenor Furniture
Hi Sandra,
Thank you so much for your wonderful review!
I’m really glad to hear you’re delighted with your Lille French Limed Oak Upholstered Low Foot Board Bed – King Size. It’s great to know you’re happy with the quality and that our communication and flexibility helped make everything smooth for you.
I really appreciate your kind words about the service — it means a lot — and I’ll be sure to pass your feedback on to our delivery team as well.
Thank you again for choosing Grosvenor Furniture. We’re thrilled to have you as a happy customer and truly appreciate the recommendation.
Warm regards,
Simon
The Grosvenor Furniture Team
Reply from Grosvenor Furniture
Hi Kelly,
Thank you for your great review!
We’re really pleased to hear you were happy with our service, and we hope you’re loving your new 1.3m Pedestal Polished Stainless Steel Dining Table with White Marble Effect.
Thanks again for choosing Grosvenor Furniture.
Warm regards,
Simon
The Grosvenor Furniture Team
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