Absolutely incredible customer service. The team went out of their way to help me make a decision on a final wash for our bed frame & bedside tables sending multiple photos so I could see how they loo... See more
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After months of searching and one failed purchase from another vendor, I came across this style of mirror (giving Snow White vibes), from a seller who, on 'paper', appeared to have 5* reviews. I took... See more
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I am very please with the service I have received kept informed of delivery and allocated delivery slot phone call half an hour before delivery.The headboard arrived extremely well packaged and absolu... See more
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Very efficient service, kept updated as per delivery. I ordered a headboard, very high quality product. Delivery team were prompt, and kept us informed, carried the headboard upstairs. A very good... See more
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Company details
Written by the company
Grosvenor Furniture offers one of the most inspired collections of home furnishings in the UK. We pride ourselves on offering high-quality and reasonably priced furniture straight from the manufacturer.
Contact info
Grosvenor Beds Ltd, Organsdale Farm Kelsall, CW6 0SR, Tarporley, United Kingdom
- 01829 751 562
- sales@grosvenorbeds.com
- www.grosvenorfurniture.com
4.7
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 24 hours
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Our new go to for furniture!
Incredible experience, our new bed is unbelievably sturdy and so heavy! Such a beautiful bed. We are so happy!
6 August 2026
Unprompted review
Reply from Grosvenor Furniture
Hi Lucy,
Thank you so much for taking the time to leave such a lovely review!
We're absolutely thrilled to hear how pleased you are with your new bed. It's wonderful to know you're impressed with the quality, sturdiness, and craftsmanship, and that it has exceeded your expectations.
Hearing that we've become your new go-to for furniture really means the world to us. Thank you for choosing Grosvenor Furniture, and we hope to welcome you back again in the future.
Kind regards,
Sarah
Customer Services
Excellent quality, communication and service
Wouldn't hesitate to use them again, the quality of the bed frame and communication from Grosvenor was excellent. Buying furniture online should always be this stress free. Ordered, email detailing delivery received, and as this didn't work for us a quick phone call to them and spoke straight to the person who had sent the email to confirm the next available date. So refreshing. Delivery arrived with notification prior and delivered with a friendly smile direct from Grosvenor Furniture. Thanks
18 July 2026
Reply from Grosvenor Furniture
Hi Nicola,
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that you're so pleased with your Clementine Whitewash Oak Upholstered Low Foot Board Bed and that the whole experience, from ordering through to delivery, was smooth and stress-free.
Providing friendly, personal customer service is something we take great pride in, so it's lovely to hear that being able to speak directly with the same person who emailed you made a positive difference. We're also pleased our delivery team looked after you so well.
Your kind words mean a great deal to our family business, and we really appreciate you choosing Grosvenor Furniture. We hope you enjoy your new bed for many years to come, and we'd be delighted to help you again in the future.
Kind regards,
Sarah
Customer Services
Very efficient service
Very efficient service, kept updated as per delivery. I ordered a headboard, very high quality product. Delivery team were prompt, and kept us informed, carried the headboard upstairs. A very good experience all round. Would definitely use this company again, and not hesitate to recommend.
31 July 2026
Reply from Grosvenor Furniture
Hi Kath,
Thank you so much for your fantastic review.
We're delighted to hear that you're so pleased with your Clementine French Whitewash Oak Upholstered Divan Base Headboard and that you found both the product quality and our service to be of such a high standard.
Keeping our customers informed throughout the delivery process is something we really value, so it's wonderful to know you appreciated the updates and that our delivery team took great care in getting your headboard upstairs safely.
Thank you for your kind recommendation and for choosing Grosvenor Furniture. It means a great deal to our family business, and we hope to welcome you back again in the future.
Kind regards,
Sarah
Customer Services
Clementine French headboard is beautiful
I purchased the Clementine French Whitewash Oak Upholstered Divan Base Headboard, it's a beautiful made solid headboard. Definitely need two to lift and move it. Whole experience from purchase to delivery was stemless, received confirmation emails and delivery updates. Very happy customer, thank you
7 July 2026
Unprompted review
Reply from Grosvenor Furniture
Hi Tracey,
Thank you so much for your wonderful review and for taking the time to share your experience.
We're delighted to hear that you're so pleased with your Clementine French Whitewash Oak Upholstered Divan Headboard and that you appreciate its quality and craftsmanship. As you mentioned, it's certainly a substantial piece of furniture, so we always recommend two people to move it safely.
It's also fantastic to know that your experience from ordering through to delivery was seamless and that our communication kept you well informed throughout.
Thank you once again for choosing Grosvenor Furniture. We hope you enjoy your new headboard for many years to come.
Kind regards,
Sarah
Customer Service
Fantastic console table looks a treat
Fantastic console table looks a treat, downside was delivery men just dump in hall and don’t unpack
25 June 2026
Reply from Grosvenor Furniture
Hi Karen,
Thank you for your fantastic review! We're delighted to hear you love your Richmond Shagreen 2 Drawer Console Table and that it looks a treat in your home.
We're very sorry to hear that the delivery didn't meet the level of service you should have received. The table should have been delivered to your room of choice, and we apologise that this wasn't the case. We'll be raising your feedback with our delivery partner to help ensure this doesn't happen again.
Thank you for bringing this to our attention, and we hope you enjoy your new console table for many years to come.
Kind regards,
Sarah
Customer Service
Lovely bed
Lovely bed, delivery super easy, delivery men super nice. When I needed to phone Grosbenor furniture they were very helpful and quick to answer.
12 June 2026
Reply from Grosvenor Furniture
Hi Allyson,
Thank you so much for your lovely review.
We're delighted to hear that you're pleased with your Lille Oak Upholstered Bed and that the delivery process went smoothly. It's great to know that our delivery team made a positive impression and that you found our customer service helpful and responsive when you got in touch.
We really appreciate you taking the time to share your experience and hope you enjoy your new bed for many years to come.
Kind regards,
Sarah
Customer Service
Fantastic service
Fantastic service - would highly recommend.
Headboard great quality and looks fantastic.
Really happy.
9 June 2026
Reply from Grosvenor Furniture
Hi Fiona,
Thank you very much for your wonderful review.
We're delighted to hear that you're so pleased with your Clementine French Whitewash Oak Upholstered Divan Base and Headboard. It's great to know that you're happy with the quality and appearance of the furniture, and that you received fantastic service from our team.
We truly appreciate your recommendation and your kind words. Thank you for choosing Grosvenor Furniture, and we hope you enjoy your new furniture for many years to come.
Kind regards,
Sarah
Customer Service
Nice quality ,got a lot more in than I…
Nice quality ,got a lot more in than I thought I would, only problem was had difficulty getting some of screw in but happy with it
8 June 2026
Reply from Grosvenor Furniture
Thank you for taking the time to leave a review, Heather.
We're delighted to hear that you're pleased with the quality of your Lille French Chalk White Single Wardrobe and that it provided more storage space than you expected.
We appreciate your feedback regarding the assembly. We're sorry to hear that you experienced some difficulty with a few of the screws during the build process, but we're glad that you are happy with the finished wardrobe.
Thank you again for your purchase and for sharing your experience. We hope you enjoy your new wardrobe for many years to come.
Kind regards,
Sarah
Customer Service
What a fantastic company toeal with.
What a fantastic company to deal with.
From start to finish the process was amazing, fast delivery quality headboard,highly recommend Grosvnor Furniture.
11 June 2026
Reply from Grosvenor Furniture
Hi Anna,
Thank you so much for your wonderful review and for choosing the Eloise French Whitewash Ash Upholstered Divan Base & Headboard.
We're delighted to hear that you found the whole process amazing from start to finish and that you were pleased with the quality of your headboard and the fast delivery.
Your recommendation means a great deal to our team, and we truly appreciate you taking the time to share your experience.
We hope you enjoy your new furniture for many years to come.
Kind regards,
Sarah
Customer Service
Absolutely delighted with both the…
Absolutely delighted with both the service and the quality of my purchase.
I originally ordered a headboard and absolutely love it. After placing my order, I called for some advice on matching bedside tables and had the pleasure of speaking with Simon. He was incredibly helpful, knowledgeable, and took the time to guide me through the options without any pressure.
Communication throughout was excellent, with quick responses and regular updates regarding delivery. What really stood out was being able to speak to a real person who genuinely wanted to help, rather than being directed to automated systems or waiting days for a response.
The customer service has been exceptional from start to finish, and the products themselves are beautiful and represent fantastic value for money. It’s rare these days to find a company that combines high-quality products with such personal and attentive service.
A huge thank you to Simon and the team. I wouldn’t hesitate to recommend them and will certainly shop with them again.
6 June 2026
Reply from Grosvenor Furniture
Thank you so much for your wonderful review, Sarah.
We're absolutely delighted to hear how pleased you are with your Clementine French Whitewash Oak Upholstered Divan Base Headboard and that you've since chosen our Louis Oak Bedside Tables to complete the look. We're looking forward to delivering them to you later this week.
It was a pleasure speaking with you and helping you find the right pieces to complement your bedroom. We always aim to provide friendly, knowledgeable advice without any pressure, so it's fantastic to hear that you felt supported throughout the process.
Your comments about our communication and customer service mean a great deal to us. We believe customers should be able to speak to a real person who genuinely wants to help, and we're delighted that this made such a positive difference to your experience.
Thank you again for your kind words, your trust in us, and for taking the time to share your feedback. We truly appreciate your recommendation and look forward to helping you with any future furniture purchases.
Warm regards,
Simon & The Grosvenor Furniture Team
Awful cheap furniture theres a reason…
Awful cheap furniture theres a reason they don't have Google reviews as we could add photos then!! You would be better off ordering from TEMU than this sham of a company. They don't care once they have your money you are screwed I have a 2,000 broken bed. Go elsewhere for your own moneys sake
12 June 2026
Unprompted review
Reply from Grosvenor Furniture
Dear MiMi,
We are disappointed to read your review.
Our records show that this bed was purchased in October 2020. In April 2022, after you reported an issue with the bed slats, replacement slats were supplied. Following this, we did not receive any further communication regarding the bed for approximately four years.
We take customer satisfaction seriously and always endeavour to assist customers when issues are brought to our attention. We believe it is important to provide this context for anyone reading your review.
Kind regards,
Sarah
Customer Service
Really good experience
Really good experience. First time ordering from this company. I ordered a bed and then couldn’t take delivery so they held it for me until I was able to accept it. Easy customer service and very responsive.
19 April 2026
Reply from Grosvenor Furniture
Hi Hannah,
Thank you for your lovely review.
We're delighted to hear that your first experience with us was such a positive one. We always try to be as flexible and accommodating as possible, so we're pleased we could hold your order until you were ready to take delivery.
We're also glad we could assist when you decided to change from the Clementine bed to the Eloise bed, and we hope you'll be delighted with your new choice when it arrives.
Thank you again for your kind words and for choosing Grosvenor Furniture. We truly appreciate your support.
Kind regards,
Sarah
Customer Service
We’ve been very happy with the service…
We’ve been very happy with the service and the bed is gorgeous! My daughter loves it.
25 May 2026
Reply from Grosvenor Furniture
Hi Michaela,
Thank you so much for your lovely review. We're delighted to hear that you're happy with both the service and your Mahogany Lille Upholstered Bed. It's especially wonderful to know that your daughter loves it!
We really appreciate you taking the time to share your experience, and we hope the bed brings many years of comfort and enjoyment.
Kind regards,
Sarah
Customer Service
Quick communication
Quick communication, kept me updated regularly regarding delivery. Delivery drivers really helpful. Headboard fantastic quality, absolutely thrilled!
31 May 2026
Reply from Grosvenor Furniture
Hi Claire,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you were pleased with the communication throughout your order and that our delivery team was helpful. It's especially great to know that you're absolutely thrilled with the quality of your Clementine French Whitewash Oak Upholstered Divan Headboard.
We truly appreciate your feedback and hope you enjoy your new bed for many years to come.
Kind regards,
Sarah
Customer Service
Great service
We bought our bed in 2019 and loved it, but waited until 2026 to get some matching bedside tables. The team were really helpful in telling us which would look best with our bed, and they delivered really quickly. They look beautiful together. Thank you!!
30 May 2026
Reply from Grosvenor Furniture
Hi Catherine,
Thank you for your lovely review and for returning to Grosvenor Furniture after all these years.
We're delighted to hear that you're still enjoying your French Oak bed that you purchased in 2019 and that our team was able to help you choose the perfect French Oak Louis bedside tables to complement it. It's wonderful to know that the pieces look beautiful together and that you were pleased with the speedy delivery.
Thank you for your continued trust in us. We hope you enjoy your completed bedroom furniture set for many years to come.
Kind regards,
Sarah
Customer Service
The staff were very helpful & dealt…
The staff were very helpful & dealt with my problem of placing the order due to cookie settings,swiftly.They checked if my problem was dealt with & also if the delivery day suited me.
The side tables I bought is also of high quality.
I would highly recommend Grosvenor Furniture to anyone.
21 May 2026
Reply from Grosvenor Furniture
Hi Pratiba,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that our team was able to help resolve the ordering issue quickly and keep you informed throughout the process.
We're also pleased that you're happy with the quality of your Lille French Limed Oak Two Drawer Bedside Tables. Providing both excellent customer service and high-quality furniture is what we strive for, so it's great to know we've met your expectations.
Thank you for your recommendation and for choosing Grosvenor Furniture. We hope you enjoy your new bedside tables for many years to come.
Kind regards,
Sarah
Customer Service
Amazing customer care and products!
The 2 French style limed oak bedside tables are really lovely , they are sturdy, well made and match the bed perfectly. But the best part was the customer service I received from Grosvenor furniture.
I initially had a problem with my Apple Pay on their website and as the items were on sale did not want to miss that window! Whether it was speaking on the phone to a lovely lady ( don’t know her name) or receiving emails from Simon who was helping me with the order ! their customer service was amazing even checking to the very end that my order had gone through correctly and that I was happy with everything! I would definitely buy from this company again!
12 May 2026
Unprompted review
Reply from Grosvenor Furniture
Dear Julia,
Thank you so much for your wonderful review.
We're delighted to hear that you're so pleased with your Louis Oak French bedside tables and that they match your bed perfectly. It's great to know that you found them sturdy, well-made, and exactly what you were looking for.
Thank you also for your incredibly kind comments about our customer service. We understand how stressful it can be when a payment issue arises, especially when you're trying to secure a sale price, so we're very pleased that we were able to help and ensure everything went through smoothly. Your feedback about both our phone support and email communication means a great deal to us.
We truly appreciate you choosing Grosvenor Furniture and are grateful that you took the time to share your experience. We hope you enjoy your new bedside tables for many years to come, and we look forward to helping you again in the future.
Kind regards,
Sarah
Customer Service
Fantastic communication
Fantastic communication, with customers, orders on line! Delivery very quick ( DPD delivered with care & friendly ). Over the moon with chairs, very high quality and go perfect with my oak table 🤩
23 May 2026
Reply from Grosvenor Furniture
Thank you so much for your wonderful review, Mary!
We're delighted to hear that you were pleased with our communication and the delivery service from DPD. It's fantastic to know that you're over the moon with your Broadway Natural Linen Dining Chairs and that they pair so perfectly with your oak table.
We really appreciate you taking the time to share your experience, and I'll be sure to pass your kind comments on to the team.
Thank you again for choosing Grosvenor Furniture. We hope you enjoy your new dining chairs for many years to come!
Kind regards,
Sarah
Customer Service
Delivery was changed and then i…
Delivery was changed and then i received 1 defective chairs out of 4 (the chair is diffrent than the 3 others)
11 May 2026
Reply from Grosvenor Furniture
Hi Clarisse,
Thank you for your review.
Following our previous response, we received photographs of the chair in question and investigated the issue. Our team arranged for a replacement seat pad to be sent to you to ensure the matter was resolved as quickly as possible.
Upon reviewing the images provided, it appears that the seat pad had been assembled incorrectly, which caused the chair to appear different from the other three. We are pleased that we were able to identify the cause and assist with resolving the issue.
We apologise again for the one-day delivery delay and appreciate your patience throughout the process.
Kind regards,
Sarah
Customer Service
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