greenboxshop.co.uk Reviews 

336
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the delivered items arrive looking completely brand new and function perfectly without any noticeable issues. Consumers also deeply appreciate the very reasonable prices across the entire catalog along with the remarkably fast and reliable delivery service provided. Some reviewers were not happy with connectivity problems, mentioning unexpected difficulties when trying to successfully link the new devices to their home hubs. A few other people also felt that parcels took significantly longer to arrive than expected or experienced minor technical faults right upon initial setup.

What people talk about most

Product

People report positive experiences with product, highlighting that items arrive quickly, look brand new, and... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt shipping and items arriving safely within... See more

Price

Customers consistently note positive experiences with price, highlighting competitive and reasonable rates... See more

Service

Users describe positive interactions with service, expressing delight over prompt support and helpful advice.... See more

Order

Clients share positive opinions on order, highlighting a smooth and straightforward purchasing experience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 BT smart hub compatible phones for my elderly relative. The charging cable had come away from the plug/adaptor for her phone so was irreparably damaged. Checked around and new cable/adaptor... See more

Rated 5 out of 5 stars

Bought the wrong phones from Greenbox originally but they were so helpful via email. Ordered the correct ones and got refund on returned ones within a couple of days. Communication via email almost im... See more

Company replied

Rated 5 out of 5 stars

I purchased a Samsung Odessy monitor from here. Listed as refurbished but honestly.... it's brand new. Great condition. FANTASTIC price and delivery. Literally next day. Efficient service. Thanks you... See more

Company replied

Rated 5 out of 5 stars

Spotless, brand new phones which work perfectly. Quite easy to use with volume controls and answer machine. Delivery very accurate and fairly speedy. Excellent price, excellent phones with excellent... See more

Company replied


Company details

  1. Electronics Store

Written by the company

Need a new phone, device or appliance for the home? Tired of those dead spots in the house while trying to connect to the internet? Why not try one of our 'Renewed' products, not only will you receive an “As New” product but you will also save on money & help the fragile planet with our great money saving deals we have to offer. All of which come with a 12-month warranty for peace of mind.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

336 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(336)

163 reviews in the last 12 months

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Rated 5 out of 5 stars

Had a problem when first arrived…

Had a problem when first arrived contacted greenbox offered a replacement straight away but problem resolved itself great customer service thank you

9 October 2025
greenboxshop.co.uk logo

Reply from greenboxshop.co.uk

Thank you for your 5* review, it is appreciated :)

Rated 3 out of 5 stars

I pluued it in

I pluued it in. The lights flash but I still do noy know what it does. It seems to me the router and the hub are now the same thibg but where is the improvement. Cpuld you xplan. The instructions don't.
David Booth.

24 September 2025
greenboxshop.co.uk logo

Reply from greenboxshop.co.uk

A EE Digital Voice Adapter lets you use your existing landline phone with EE’s Digital Voice service, which runs over broadband instead of traditional phone lines. It connects wirelessly to your EE Smart Hub, allowing you to make and receive calls on your old handset without needing to plug it into the hub

Rated 5 out of 5 stars

Samsung M5 27

Purchased a Samsung tv at a really good price almost thought it was to good to be true. However it arrived next day and it is brilliant.
I highly recommend this company to anyone. FIVESTARS ⭐️⭐️⭐️⭐️⭐️

10 September 2025
Rated 5 out of 5 stars

Two phones for the price of one

Ordered 2 BT smart hub compatible phones for my elderly relative. The charging cable had come away from the plug/adaptor for her phone so was irreparably damaged. Checked around and new cable/adaptor £18 or new phone £35 whereas 2 unused phones from Green Box Shop £38 !
They came in 3 working days and were, as near as makes no difference, brand new in original packaging. I had both installed and connected, software downloaded and working in about 20 mins and she now has two top phones for the price of one. One in her lounge to replace the old one, and now one in her bedroom. She’s over the moon. Excellent !!

8 September 2025
Rated 5 out of 5 stars

Works great

Works great. Fast delivery

29 August 2025
greenboxshop.co.uk logo

Reply from greenboxshop.co.uk

Great review, thanks :)

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