Ordered 2 BT smart hub compatible phones for my elderly relative. The charging cable had come away from the plug/adaptor for her phone so was irreparably damaged. Checked around and new cable/adaptor... See more
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Review summary
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Bought the wrong phones from Greenbox originally but they were so helpful via email. Ordered the correct ones and got refund on returned ones within a couple of days. Communication via email almost im... See more
Company replied
I purchased a Samsung Odessy monitor from here. Listed as refurbished but honestly.... it's brand new. Great condition. FANTASTIC price and delivery. Literally next day. Efficient service. Thanks you... See more
Company replied
Spotless, brand new phones which work perfectly. Quite easy to use with volume controls and answer machine. Delivery very accurate and fairly speedy. Excellent price, excellent phones with excellent... See more
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Company details
Written by the company
Need a new phone, device or appliance for the home? Tired of those dead spots in the house while trying to connect to the internet? Why not try one of our 'Renewed' products, not only will you receive an “As New” product but you will also save on money & help the fragile planet with our great money saving deals we have to offer. All of which come with a 12-month warranty for peace of mind.
Contact info
Unit 1 North Industrial Estate, BN9 0HE, Newhaven, United Kingdom
- 01273329449
- shop@greenboxshop.co.uk
- www.greenboxshop.co.uk
4.7
Excellent
336 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Excellent customer service and…
Excellent customer service and communication - they resent the package that had been mistakenly returned to them, and didn't charge me which was very kind. The product is of high quality, it's as good as new. The item came in the original box with all the necessary accessories and instructions. I got it up and running in a couple of minutes and it is working well. I would buy from this retailer again, great to support a company that's refurbishing products.
29 July 2025
Reply from greenboxshop.co.uk
Thank you for sharing your positive experience, it's appreciated.
Brilliant. I would not have known that the phones were not new.
The phones that I purchased were indistinguishable from brand new but a fraction of the price. Quick delivery too.
11 August 2025
Reply from greenboxshop.co.uk
Thank you for sharing your positive experience.
Quick to deal with recommended
4 August 2025
Reply from greenboxshop.co.uk
Many thanks for your 5* review
Reply from greenboxshop.co.uk
Many thanks for your 5* review
Excellent customer service and on time
6 August 2025
Reply from greenboxshop.co.uk
Many thanks for your 5* review
Lovely item.
Really good service, only problem was Royal Mail had my parcel in Gatwick sorting office for 24 hrs before it was delivered. 1day later and I did pay extra for a quick delivery. Item is working very well.
6 August 2025
Reply from greenboxshop.co.uk
Apologies that your delivery was delayed, the express fee has been refunded.
Satisfying
Customer service is good, the delivery process was smooth and overall my experience was great.
4 August 2025
Reply from greenboxshop.co.uk
Thank you for sharing your positive experience :)
Great service
Great service, ordered on Sunday received Wednesday!
Excellent!!
Would definitely use again
28 July 2025
Reply from greenboxshop.co.uk
Thank you for your 5* review
Reply from greenboxshop.co.uk
Thank you for your 5* review
Excellent service throughout the…
Excellent service throughout the ordering and delivery process. Would strongly recommend using the Green Box shop.
28 July 2025
Reply from greenboxshop.co.uk
Thank you for your 5* review
Reply from greenboxshop.co.uk
Thanks for your 5 star review :)
BT digital handset…
Recently had to replace a BT digital handset. Ordered a replacement from greenboxshop which arrived within two days at an exceptional price, would recommend them
9 July 2025
Reply from greenboxshop.co.uk
Thank you for your positive 5* review, it is very much appreciated.
EE Router
Ordered online arrived quick, product good quality,put together, put some card in, plugged in worked straight away.
27 June 2025
Reply from greenboxshop.co.uk
That's great, thank you for your 5 star review.
An easy secure Return
Helpfulness and patience the other end,during the midst of a unsuccessful scam and another non delivery of an online order.
The return was clear with adequate advice and direction and sorry there was a need to return item,which came puncturely,
7 May 2025
Reply from greenboxshop.co.uk
Thank you for your 5 star review, we appreciate it :)
Reconditioned BT Alexa Phone
Great service from Greenshop box. Already had this phone from BT and wanted a second, this reconitioned one is like new and was a good price. Would use this company again.
3 July 2025
Reply from greenboxshop.co.uk
That's great, thank you for your 5 star review.
The delivery was good the price was…
The delivery was good the price was right what more could you ask for
3 July 2025
Reply from greenboxshop.co.uk
That's great, thank you for your 5 star review.
Reply from greenboxshop.co.uk
That's great, thank you for your 5 star review :)
Very good service from ordering to…
Very good service from ordering to processing my order and to delivery. Great price as well. Wouldn’t know from packaging and condition that it was a returned item.
2 July 2025
Reply from greenboxshop.co.uk
Thank you for your positive review, it is appreciated :)
Reply from greenboxshop.co.uk
Thank you for your positive review, it is appreciated :)
Reply from greenboxshop.co.uk
Thank you for your positive review, it is appreciated :)
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