Grapevine Estate Agents Reviews 

347
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, supportive, and professional throughout their property journeys. Many highlight the excellent communication, noting that they were kept well-informed at every stage and never felt the need to chase for updates. The service provided is frequently described as outstanding, with people appreciating the team's efficiency, honesty, and willingness to go above and beyond. Reviewers often mention feeling supported and at ease, emphasizing the smooth and stress-free process they experienced. Overall, people highly recommend this company for its reliable and proactive approach.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

People report positive experiences with service, with many reviewers describing it as excellent,... See more

Customer service

Customers report positive experiences with customer service, highlighting their helpfulness, kindness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We purchased a property in Twyford via Grapevine, and they were so helpful, kind and supportive throughout the process. As a first time buyer, I didn't really know what I was doing, and they were alwa... See more

Rated 5 out of 5 stars

Scott was amazing from the very start — he gave an honest valuation and kept up great communication throughout the entire viewing process. I’d tried a couple of other agents before without much succes... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend Grapevine highly enough! Oliver and Adam were brilliant throughout. Their advice was always honest and helpful. We had some challenges with the house we were buying and were concern... See more

Company replied

Rated 5 out of 5 stars

We have bought, let and sold via Grapevine and couldnt say better things about the team. They often went above and beyond to help us, were always fair, honest and transparent in their interactions wit... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

At Grapevine, we bring a fresh, stylish, and artistic approach to marketing your property. Directors Oliver Bush, Adam Shaw, and Scott Marlin offer clients a personal, face-to-face service with creative marketing, all while providing good value for money. They promise to personally handle all aspects of selling or letting your property from start to finish. Adam, Oliver, and Scott have a combined experience of over 60 years in the estate agency business, covering the Greater Reading area. For the past 18 years, Adam and Oliver have focused primarily on Twyford and the surrounding Berkshire villages, while Scott has specialized in Reading and its surrounding areas for 25 years. Our extensive expertise in such a large area means that no matter where you are within approximately 10 miles of Reading, we can comprehensively assist you. Grapevine believes in offering fair fees, which include FREE professional photography as standard for all properties, giving clients an affordable alternative when selling or letting their property. Grapevine is also a member of the Property Ombudsman Scheme, adhering to a code of practice for Residential Sales and Lettings.


Contact info

4.9

Excellent

TrustScore 5 out of 5

347 reviews

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No recent history of asking for reviews

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4.9

All reviews

(347)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Our experience with Grapevine has been superb.

Our experience with Grapevine has been superb throughout. They re-let an existing property on our behalf and from providing initial advice on renovation through marketing to engaging with a new tenant they have been faultless.

At every stage the attention to detail, their approachability and evident professionalism have shone through. We would unreservedly recommend them to others who are letting property in the area.

14 September 2023
Unprompted review
Rated 5 out of 5 stars

Letting with Grapevine

I have used Grapevine’s letting and managing services for the past year, and would never consider using anyone else. Having photographed and advertised my property, they soon found me the perfect tennants, and consistently kept me updated as the applications progressed. I now have peace of mind, particularly as I do not live locally, that with Grapevine’s management services everything is taken care of and my property is being looked after.

The level of professionalism, expert advice and guidance, particularly from lettings property manager Holly has been outstanding, and I have no hesitation in recommending using Grapevine’s letting and management services.

30 October 2023
Unprompted review
Rated 5 out of 5 stars

Grapevine Estate Agents: Crushing It in Twyford

Our experience with Grapevine was absolutely fantastic, and Oliver, the estate agent who assisted us in buying our new home, deserves a big shoutout!

What we loved most was Oliver's communication. He was always there to answer our questions and keep us in the loop. No detail was too small for him to explain, which made the whole process stress-free.

Grapevine's team is fantastic too. They were friendly and efficient, making the paperwork a breeze.

14 April 2023
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Hi Rhys.

Great review and hope you guys are settled in Twyford

Rated 5 out of 5 stars

Oliver and his team at Grapevine…

Oliver and his team at Grapevine provided an excellent service. We had 14 viewings in a week and completed our sale and purchase in 12 weeks

23 June 2023
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Thanks Raymond.
You were also a pleasure to deal with

Rated 5 out of 5 stars

Excellent Estate Agent

We found Grapevine Estate Agents after looking for previous reviews and are so glad we did. Our first agent let us down with poor communication and a lack of respect for the property.
We were impressed with the professionalism and expertise of Grapevine Estate Agents. They thoroughly understood the local market, which greatly benefited us in selling our property. Their communication was top-notch, and we were always informed throughout the process. We also appreciated their attention to detail and respect for our property.

28 April 2023
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Hi Angela

Very kind words which makes us happy.

Rated 5 out of 5 stars

We were throughly delighted with the…

We were throughly delighted with the service we received from the staff at Grapevine, they were super responsive, and dealt with questions in a friendly and professional manner. If you dropped into the office they would give you their upmost attention even when they were clearly in the middle of something else. If I lived nearer I wouldn't hesitate to use them again.

11 May 2023
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Hi Emma
This 5 star review really means a lot to us.
Many thanks

Rated 5 out of 5 stars

Fantastic service from the whole team

Fantastic service from the whole team. Adam and Oliver were always prompt in helping us with our purchase of a nearby house and couldn't have done anymore for us. Thank you!

21 April 2023
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Thanks Ollie. Really appreciated

Rated 5 out of 5 stars

A top-notch estate agent

Grapevine were very professional, helpful and supportive. Our move was quite complicated and drawn out but they handled it effortlessly. They were the best estate agents we dealt with during our search for a new property and even better than the agent who handled our sale! We can’t recommend them enough

12 October 2022
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Thanks Simon.

We are pleased that you were happy with all of us here at Grapevine

Rated 5 out of 5 stars

Helpful and professional service

Grapevine were really helpful and professional with the purchase of our first home. Throughout the whole process they kept us well informed and were always very straightforward with their answers.
Specifically during the final stages of the purchase, they went above and beyond to make sure the sale went through with no unnecessary delays!
Would highly recommend to any buyers looking for a home!

12 October 2022
Unprompted review
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Reply from Grapevine Estate Agents

Hi Samantha

Hope all is well, thanks for this

Rated 5 out of 5 stars

A faultless experience

The professionalism from the entire team at Grapevine never waivered even when the pressure was on. The communication was exemplary at every stage.
I have honestly never experienced an estate agency with such integrity.
A huge thank you to Oliver, Adam, Holly and Sally for making this difficult time less traumatic.

6 January 2023
Unprompted review
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Reply from Grapevine Estate Agents

Thanks Emma moving can be tough and we are pleased that we helped

Rated 5 out of 5 stars

Friendly and helpful staff

The staff at Grapevine are all very friendly and extremely helpful. With every twist and turn in the selling of a property they kept me informed of what was happening. Any difficulties they helped to resolve as soon as possible. A very supportive estate agents.

13 December 2022
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Thanks Karen. You handled yourself extremely well as property can be stressful to deal with

Rated 5 out of 5 stars

The company were very professional…

The company were very professional going the extra mile to ensure the whole process was stress free.
We can thoroughly recommend them.

16 February 2023
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Hi Wayne

Many thanks for this and we hope that you are happy in your new property

Rated 5 out of 5 stars

Great Experience with Grapevine

The team at Grapevine were amazing and far more informative than my own solicitors! They were always happy to help, advise, answer any questions (as a clueless first time buyer there were many!) and were always keeping the process moving and chain informed. The team are super friendly, genuinely lovely people and an absolute pleasure to deal with, i would never use another agent now. Adam in particular was awesome at getting everything across the line.

8 February 2023
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Hi Lauren you were a great first time buyer

Rated 5 out of 5 stars

Grapevine team of Oliver and Adam

Grapevine team of Oliver, Adam, Holly and Sally made the experience of house buying for us as smooth as possible from their end. The team brings in loads of empathy, personal focus and attention to the matter to ensure there is care, progress and clarity throughout the process of house buying. I wish them all the very best for all their future endeavours.

23 January 2023
Unprompted review
Grapevine Estate Agents logo

Reply from Grapevine Estate Agents

Thank you for your kind words

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