Gowallpaper Ltd Reviews 

15,854
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,663 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, beautiful wallpaper quality, and great prices that offer huge savings compared to other stores. People also warmly appreciate the generous samples available and the very easy-to-navigate website that make selecting and ordering products simple and enjoyable. However, some people mentioned issues with damaged goods arriving in the post and difficulties when trying to secure refunds. A few reviewers were also frustrated by rigid courier delivery restrictions and unhelpful customer support responses when sorting mistakes.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing the wallpaper as beautiful, thick,... See more

Delivery service

Customers had positive experiences with delivery_service, consistently reporting fast and prompt arrivals... See more

Quality

People report positive experiences with quality, highlighting superb materials and beautiful colors.... See more

Order

Users describe positive interactions with order, noting that the website is easy to use and transactions are... See more

Price

Consumers find prices to be very competitive, often noting significant savings compared to other retailers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had seen the wallpaper we liked in B&Q costing £37 a roll, but bought it here on sale at £24.92 per roll, which was a great price and a huge saving. After ordering I realised I had bought too... See more

Rated 5 out of 5 stars

Superb. The paper we wanted didn't have enough rolls, spoke with Jonathan and he sorted the situation. Received our order this morning, 3 days early. Thus is the second time we have used Gowallpaper,... See more

Rated 5 out of 5 stars

Thank you for your prompt service, dispatch and delivery of my items. One slight problem, one incorrect order received in my parcel. Contacted you direct, was sorted out by Jonathan swiftly and ple... See more

Rated 5 out of 5 stars

What fantastic service. Johnathan went above and beyond any company I know to ensure I received my top up order with great speed Also ensuring batch numbers matched. Everyone needs a Johnathan... See more



Company details

  1. Wallpaper Store
  2. Do-it-Yourself Shop
  3. Home Improvement Store

Written by the company

Number 1 for Customer Service. Great Wallpaper Deals. Fantastic Range. Visit Our Online Shop. Quick Hassle Free Delivery. Best Prices. Do It Yourself, Home Improvements, Decorating Supplies.

Ordering the right wallpaper

Written by the company

How do I order wallpaper samples?
These can be added either from the category or product pages, however in some cases products samples are not available.

QUICK HASSLE FREE DELIVERY!

FREE DELIVERY - Simply spend £99 or over, this covers all standard UK areas. (Excludes Northern Scotland)

To take advantage of our FREE Standard delivery*, simply spend £99 or More, this covers all standard UK areas. (Excludes Northern Scotland) £5.99 on orders under £99

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(15,854)

1,570 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb customer service

Had an issue with not ordering enough wallpaper. Sent an enquiry through for urgent help to order more paper, same batch etc. Johnathan what a hero !!! Brilliant customer service, Communication superb, he made it happen. Quality paper, quality service. Big shout out to Johnathan. Thank you
Will definitely recommend this company

2 July 2026
Unprompted review
Rated 4 out of 5 stars

Ordering and payment were…

Ordering and payment were straightforward, however Fedex were not very clear or efficient in communicating regarding delivery. First delivery unannounced so nobody in. Second delivery date amended twice so rather inconvenient. The paper is absolutely beautiful so worth the wait!

24 June 2026
Rated 3 out of 5 stars

Wallpaper delivered to different address

No wallpaper!
The delivery driver called 3 times leaving no calling card so impossible to collect from the sorting office.
Go wallpaper will not refund unless goods are returned so after multiple correspondence with them regarding this issue I still have no wallpaper and no refund
* As an update to my review , the wallpaper was finally located ( sent to the wrong address) and I was able to go to the address where I found my wallpaper propped behind a Wheely bin , luckily the overnight rain had not damaged the package.
In the end Go wallpaper did intervene and correspond with the post office to try and locate the wallpaper after repeated attempts by myself , getting absolutely nowhere.
It was very stressful and a totally unnecessary series of events that could have been alleviated with better correspondence and intervention.
As a good will gesture, Go wallpaper they have refunded part of the order value for all the trouble and distress caused.

2 July 2026
Gowallpaper Ltd logo

Reply from Gowallpaper Ltd

Dear Rosalind,

We're very sorry to read about your experience and understand how frustrating this situation has been for you.

According to the tracking information, a delivery attempt was made; however, unfortunately no one was available to receive the parcel at the time. We completely appreciate your frustration regarding the lack of a calling card, as this would have made it much easier to arrange collection or understand the next steps. While the actions of the delivery company are outside of our direct control, we understand how this has impacted your experience with us.

We'd also like to reassure you that we haven't left this unresolved. Rather than waiting for the original parcel to be returned, we are already in the process of sending a replacement order so that you can receive your wallpaper as quickly as possible. Our aim is always to find the quickest and most practical solution for our customers, and we hope this demonstrates our commitment to putting things right.

We sincerely apologise for the inconvenience and disappointment this has caused. We appreciate your patience while we resolve the issue and hope the replacement reaches you promptly. If there is anything further we can assist you with, please don't hesitate to get in touch with our customer service team, who will be happy to help.

Best,

Go Wallpaper

Rated 5 out of 5 stars

Great service start to finish

Ordered lots of samples to mum's house for her to find the one she liked best. Chosen sample order placed for actual rolls purchase and delivery very quick.
Great service right through from samples ordered to wallpaper delivery

17 June 2026
Rated 5 out of 5 stars

Great service

Great service well informed when it was being delivered and packed well will definitely order again thank you for great service x

23 June 2026
Rated 1 out of 5 stars

Takes too long

24 June 2026
Gowallpaper Ltd logo

Reply from Gowallpaper Ltd

Dear Mary,

Thank you for your feedback. We're sorry to hear that you were disappointed with the delivery time.

At the time your order was placed, this product was clearly identified as a special order item, and the expected delivery timeframe was provided before the purchase was completed. Special order products are sourced specifically to meet customer requirements, which means they naturally take longer than our standard stock items.

We always aim to be as transparent as possible about lead times so customers can make an informed decision before ordering. We understand that waiting can be frustrating, but in this case, the delivery time was in line with the timeframe that was communicated when the order was placed.

We appreciate your business and your feedback, and we're always happy to answer any questions about delivery times before or after an order is made.

Best,

Go Wallpaper

Rated 5 out of 5 stars

Spoilt for choice

Fabulous selection to choose from I have picked a feature wall in each room and all picked from Gowallpaper I searched all the decorating shops but kept coming back and I was highly delighted in my chosen designs very quick delivery and informed of all tracking of my items highly recommend

23 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look