Sarah was most helpful and sorted my issue out with no fuss. The tone of her reply to my query was top drawer; first introducing herself by name, before explaining how to solve my issue and then fin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Gourmet Society. I have joined Gourmet Society through Dogs 4 Rescue Lottery which gives me free membership to Gourmet Society which means discounts on restaurants, cinema's etc. I couldn't get my... See more
Company replied
I had an issue with my card not reactivating although my veterans lottery membership was valid. Once Georgina started handling my case it was dealt with pretty quickly. I had to revert a back to her a... See more
Company replied
When my app stopped working, I reached out to customer support and was assisted by Georgina. From the start, her communication was excellent. She kept me informed every step of the way, provided timel... See more
Company replied
Company details
About Gourmet Society
Written by the company
Introducing Gourmet Society.
Gourmet Society offers members some of life’s delicacies for less. With endless savings made for time spent at home as well as out and about, members can enjoy the Gourmet Society experience 7 days a week.
Our Savings
Gourmet Society offers members some of life’s delicacies for less. With endless savings made for time spent at home as well as out and about, members can enjoy the Gourmet Society experience 7 days a week.
Our Savings
Download our app.
Start using your membership straight away by downloading the free Gourmet Society app to discover restaurants, access movie e-codes and more.
Trial for free.Become a Gourmet Society member today with a free 30 day trial.
Contact info
United Kingdom
- help@gourmetsociety.co.uk
- www.gourmetsociety.co.uk
4.8
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My question was dealt with promptly.
My question was dealt with promptly and efficiently and answered informatively.
15 May 2026
Reply from Gourmet Society
Thank you for taking the time to leave a review. It’s great to hear that your question was handled promptly, efficiently, and with clear, informative answers, that’s exactly the level of support we aim to provide.
Reply from Gourmet Society
Thank you for leaving a review of your experience, it’s great to hear you received an excellent and speedy response to your subscription query. That’s exactly the level of service we aim to deliver, and your feedback means a lot.
Help with my registration
Alana responded quick with my issue and it was sorted , very happy
Thank you
15 May 2026
Reply from Gourmet Society
Thank you for sharing this lovely feedback. It’s great to hear that Alana responded quickly and was able to sort out your registration issue, wonderful to know you’re very happy with the support you received.
Reply from Gourmet Society
Thank you for sharing your feedback, it’s great to hear you’ve been able to enjoy some good discounts in different places. That’s exactly what we aim for, and it’s lovely to know the discounts have been useful for you.
Excellent support!
Really helpful and friendly customer support from Sarah! Sorted out an issue with my membership swiftly - thank you!
14 May 2026
Reply from Gourmet Society
Thank you for sharing this lovely review. It’s great to hear that Sarah provided such helpful and friendly support and was able to sort out the issue with your membership so swiftly, that’s exactly the experience we aim for.
extremely helpful and polite…
Sarah was extremely helpful and polite and was able to solve my issue quickly and successfully.
13 May 2026
Reply from Gourmet Society
Thank you for sharing this wonderful feedback. It’s great to hear that Sarah was not only extremely helpful and polite but also able to resolve your issue quickly and successfully, that’s exactly the level of service we aim to deliver.
Problem solved
Problem solved. Very helpful reply.
1 & l confusion.
You must suffer this issue from others.
Surely l am not the only one ?
Thanks
13 May 2026
Reply from Gourmet Society
Thank you for taking the time to leave this feedback. I’m really glad to hear your problem was solved and that the reply was helpful. Your comment is genuinely useful, we appreciate the feedback.
Getting a Physical Membershio Card
I need a Physical Membershio Card, and Sarah helped me through the process.
Sarah is always very polite, friendly,and professional, and so nice to deal with
Thank you Sarah.
12 May 2026
Reply from Gourmet Society
Thank you so much for this thoughtful review. I’m really glad to hear that Sarah was able to guide you through getting your physical membership card with her usual politeness, friendliness, and professionalism. It’s wonderful to know she made the process easy and pleasant for you.
I’ll be sure to pass your thanks on to her and the team, she’ll be delighted to hear your kind words.
Reply from Gourmet Society
Thank you so much for your review. It’s great to hear you received an extremely quick response and found the support equally as helpful, that’s exactly the experience we aim to deliver every time.
Membership for another year
I had difficulty renewing my membership but was given clear instructions on how to achieve this..I now have membership for another year and can benefit from the savings and am very pleased with the outcome.
11 May 2026
Reply from Gourmet Society
Thank you so much for sharing this lovely review. I’m really pleased to hear that the clear instructions helped you get your membership renewed without any further difficulty. Knowing you’re all set for another year and ready to enjoy the savings is exactly the outcome we want for you.
The person who helped me (Sarah) was…
The person who helped me (Sarah) was exceptionally patient and considerate.
11 May 2026
Reply from Gourmet Society
Thank you so much for sharing this kind review. It’s wonderful to hear that Sarah supported you with such patience and consideration, qualities that make a real difference when you need help and want to feel looked after.
I’ll make sure your kind words reach her and the team, she’ll be delighted to know her approach stood out.
Reply from Gourmet Society
Thank you for your review. I’m really glad to hear help was provided right when you needed it, that’s exactly the kind of smooth, timely support we aim for.
I've had to contact the Gourmet Society…
I've had to contact the Gourmet Society on two occasions. Both times I have spoken to Sarah and she has dealt with the issues quickly and efficiently. Exactly what Customer Services should be.
11 May 2026
Reply from Gourmet Society
Thank you so much for sharing this wonderful review. It’s fantastic to hear that both of your experiences with us were handled by Sarah and that she resolved everything quickly and efficiently. Consistent, reliable support is exactly what great customer service should feel like, and your feedback really highlights that.
Sarah responded to my email question in…
Sarah responded to my email question in good time and very clearly.
I was very satisfied with her response.
11 May 2026
Reply from Gourmet Society
Thank you so much for your lovely review. It’s great to hear that Sarah responded promptly and clearly and even better that you were fully satisfied with the support you received. That’s exactly the standard we aim for every time.
Very helpful and quick
Send them an email. My response was really quick and all instructions and details were provided. I was able to get set up really super quickly so very helpful
8 May 2026
Reply from Gourmet Society
Thank you for taking the time to leave this review. I’m really glad to hear you received such a quick response and that the instructions provided made it easy for you to get everything set up smoothly. That’s exactly the kind of helpful, efficient experience we aim to deliver.
Excellent and tailored service in a…
Excellent and tailored service in a timely fashion.
Very personal at all times
8 May 2026
Reply from Gourmet Society
Thank you for sharing such a lovely review. It’s wonderful to hear that you received service that felt both excellent and tailored to your needs, all delivered in a timely and genuinely personal way. That’s exactly the experience we want every member to enjoy.
The customer rep was excellent and…
The customer rep was excellent and really went above and beyond to help and explain matters. Very informative and pleasant.
7 May 2026
Reply from Gourmet Society
Thank you so much for sharing this wonderful review. It’s fantastic to hear that our representative went above and beyond for you, being informative, clear, and genuinely pleasant is exactly the experience we want every customer to have.
I’m really glad everything was explained in a way that felt helpful and supportive. If you ever need anything else, we are always here to help with your next query or to review your account details.
Robyn gives very detailed and helpful…
Robyn gives very detailed and helpful answers to my questions very promptly first class service.
8 May 2026
Reply from Gourmet Society
Thank you so much for sharing this wonderful review. It’s fantastic to hear that Robyn’s detailed, prompt, and genuinely helpful responses made such a strong impression, that’s exactly the level of first class service we want every customer to experience.
A review that was deserved
Quick, efficient and straight to the point.
Solved my problem
Perfect 👌
Christina Edwards
7 May 2026
Reply from Gourmet Society
Thank you so much for this brilliant review. Quick, efficient and straight to the point is exactly the kind of experience we want you to have , so it’s wonderful to hear your issue was solved perfectly.
Swift replies to my query and good…
Swift replies to my query and good advice so problem was solved quickly.
7 May 2026
Reply from Gourmet Society
Thank you so much for sharing this lovely review. It’s great to hear that you received swift replies and helpful advice, that combination is exactly what we aim for, and I’m really glad it meant your issue was solved quickly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.