Gourmet Society Reviews 7,541

Up graded my mobile phone (android) to a new mobile phone (android). Got myself in difficulties with user id and passwords. Sent email to service department at the weekend, received acknowledgement... See more

Georgina was efficient and helpful when I needed my gourmet card which had expired, reinstated. I mistakenly assumed Club Lloyds carried on my membership if I didn’t change the benefit. It took mi... See more

Best customer service I've ever had. Sarah from customer services sorted my problem out with my app. She took me through step by step and when that didn't work she realised what had happened and wa... See more

At an age now where it is sometimes difficult to comply with the latest requirements of technology. A recent example was the need for me to have a smart phone in order to download your latest app. Fo... See more

I had issues being able to use my Gourmet card and Georgina went above and beyond to help me solve the problem. I am not very confident using the computer and phone apps and Georgina was patient and g... See more

I received help from Georgina. She was very friendly and gave me clear instructions about how to reactivate my Gourmet club card. I really appreciated her approach and was happy she resolved my pr... See more

For some reason my app wouldn’t open my use card button without signing in, which I was already so I did miss out using it twice but a quick email to Sarah at the gourmet society and she sorted every... See more

I had messed up the new log on key sent for my renewed subscription via Lloyds bank. The next day I was sent a new one which I successfully used. Back up email was also sent by your customer service d... See more

Thanks Georgina, for your help and just to say you write a really genuine caring e-mail. In these days of rubbish customer services, it is so nice to get a response that is customer centric, pol... See more

I emailed Gourmet customer service re a query I had with the gourmet app. I received a reply within 48hrs with a comprehensive answer to my query. I tried the helpful advice given & the problem I had... See more

Sarah quickly and positively responded to my email message concerning the reactivation of my Gourmet Society app. My current membership seemed to have expired. Her questions were clear and after pr... See more

I had a problem with your App/Website/passwords so I sent an email about the issue. One of your customer advisors, Sarah, replied with clear instructions how to resolve the issue. How to download th... See more

We had an advisor called Georgina who went over and above to help us with our issue felt that replies were personalised and not Generic She also was quick to reply Very impressed especially as it wa... See more

I love having a Gourmet card and seeing the savings I can make, when eating out. It helps to make it more affordable. Today I lost access to my a/c so I contacted customer service. Sarah was amazing,... See more

I just recently had issues accessing my account with the log in details (less than 48hours of set up). I emailed gourmet society to escalate the concerns and within a couple of hours received a respon... See more

Contacted Sarah, who resolved my problem straight away. I needed to request a Physical Membership Card, because for the third time I was unable to get a signal to access the App on my phone in a loc... See more

I was having difficulty accessing my Gourmet Society renewal account. Sarah, from the Gourmet Society Customer Services team stepped in and emailed me regarding how to access my new account so that I... See more

The customer services advisor I talked to about my problem was extra helpful and soerted my problem straight away, but in addition to that, She was the loveliest, most polite and friendly person I've... See more

Initially struggled to register and customer services were amazing so the reviews on that I can agree with but the actually app is rubbish. I will never choose this benefit again. Not worth a thing. A... See more

There was a problem locating my Gourmet card redemption code. I emailed Customer Service and received a very quick, friendly response from "Sarah" with precise details on how to retrieve the recal... See more

Participating venues dont accept the card, their customer service replies with AI generated emails telling me that they hope "my next visit will be smoother" Dont waste your time with them

My advice is do not join Gourmet Society- They will not return subscription even though you asked them not to take it close to the end of trial period. I have just noticed payment was... See more

The experience of contacting the Customer Services Advisor was superb. Georgina was prompt with replies, thorough, arranged, exactly what I need, and answered the questions that I asked. This is h... See more

i initially contacted Sarah regarding the renewal of my subscription for the next 12 months. Sarah was extremely helpful, explaining everything in great detail. Following my renewal I had one furthe... See more

Very helpful in obtaining a Plastic Card (s I do not have a smart phone for the app.). However , I am disappointed to learn that this cannot be used in certain places - rather resticts the benefit!

Edited to add - contacted them as requested but they just replayed the same T&Cs - be warned! I began a free trial a couple of months ago to view which offers were available - as it turned out the... See more

Sarah was fantastic in answering my complaint/request regarding no QR codes available on the app for Chef &Brewer pubs. She was friendly, knowledgeable and most importantly answered my request very pr... See more

I contacted the help line and was impress with the timely reply. I was having difficulty with registering on the site. After following the easy to follow instructions I was soon sorted out. Thank y... See more

When contacting the Gourmet Society customer service team I had a response from them straight away.My request was delt with straight away and the issue I had with my digital card was resolved.I couldn... See more

I had difficulty setting up an account and ended up with a membership number but problems with my password so couldn't log in. The adviser understood my problem and gave me a quick fix which worked fi... See more

Georgina in customer service was amazing. She resolved my query very promptly and guided me through the process of signing up to the digital app. Her emails showed attention to detail and I was very g... See more

From start to finish my experience with Gourmet Society was of the highest quality of service. Having a problem logging into my account I contacted the customer service team to resolve the problem.... See more

What a great company, I could not log on, and emailed the company who said give me these details and I will sort it all out. Wow wow I’m so impressed with the customer service, all I had to do was l... See more

Very helpful and patient. A lady called Keisha took the time to explain to me in plain English how to solve my issue. As someone who is not very tech savvy I appreciated her help.

The lady was absolutely brilliant!. I can't remember her name, but she kept me informed and kept my details private and she dealt with my enquiry amazingly. I think her name was Sarah. Thank you so... See more

Georgina helped resolve an expiration issue. The card has now been resolved saving me what might have been an embarrassing issue in 10days time Thank you Georgina

Configuring the NEW app. wasn’t as straight forward as the email suggested. It took 3 days to get a sensible solution.

So much help from Georgina! She was professional and explained everything with a great deal of patience and kindness. Please thank her for me - such a relief to get her calm assistance in a tech wor... See more

My experience with this company has been absolutely dreadful. They offered a three-month free trial but then charged me monthly afterwards. I sent a cancellation request through their online fo... See more

I had several mails from the same person each time, which is quite unusual, and the lady was very helpful, actually addressing my problem in a relevant way and taking notice of what I had written. If... See more

I contacted through email and to be honest didn’t expect a speedy reply. Not only did I receive a prompt reply I received over and above support to find a solution to my problem

We were both struggling with the app on and sometimes it would not open for the discount at the restaurants.We emailed your office and a lady called Sarah help us she was very nice to sort out our... See more

Very helpful service from Georgina much appreciated . My query has been sorted completely now and I’m back online !!

I was having difficulty renewing my Gourmet membership until Georgina came to my rescue. She very quickly sorted the problem within a very short time and had me up and running again. Very much appreci... See more

I struggle doing new stuff on my phone, I still haven't mastered the GS app. Having a plastic card makes life easy for me. Your advisor Georgina was really good, helpful, polite and understanding.

I am absolutely DELIGHTED with the full GOURMET service. It really is a GREAT saving! This aspect, together with the many venues, encourages a very enjoyable social life. Re: Customer Services Advi... See more

Georgina was very clear, polite, concise and helpful in her response to my enquiry. Also bright, cheerful and positive. A very pleasing, genuine "British" interaction. Aswell as efficiently resolving... See more

Contacted you after renewal of membership did not transpired. Received email from Sarah who managed to sort out the problem. Many thanks

I wasn’t able to access my card through the app. I submitted my query through contact us online and received a response really quickly. My issue was resolved quickly and efficiently.

great response to my query that helped me logging back into app. However, can do with more information on the app about how Coffee club work.