My Scarpa Boots finally disintegrated after three years of every-day use ! So I found myself back at ‘Go Outdoors’ Wigan Branch, where I was happy to see a familiar face in The Lovely Mandy. Toget... See more
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I spoke to Nicola initially at the price match centre and then went to my local go outdoors in Wigan to try on and purchase a down jacket. I spoke with Caroline at the store who was very helpful and k... See more
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Wigan Store Visited a few weeks ago and needed some assistance with purchasing replacement poles. Chris was brilliant in assisting us and it felt like nothing was too much trouble. He even demo... See more
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I spent an hour at home trying to put 2 new 700-25c tyres on my bike, only to nip an inner tube and break 4 tyre levers ... And I consider myself handy when it comes to bicycles. In frustration, I wen... See more
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Company details
About GO Outdoors - Wigan
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Wallgate, Caroline Street, WN3 4EL, Wigan, United Kingdom
- 03443 876814
4.7
Excellent
2K reviews
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Reply from GO Outdoors - Wigan
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
The fishing section is what i generally…
The fishing section is what i generally visit for and unfortunately they don't always have what I'm in for but it saves me from driving over to hindley angling direct just trying to support local businesses instead of online shopping
3 October 2025
Reply from GO Outdoors - Wigan
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Polite and helpful staff
26 September 2025
Reply from GO Outdoors - Wigan
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Friendly and helpful staff
Friendly and helpful staff, always find what I,m looking for.
30 September 2025
Reply from GO Outdoors - Wigan
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Item in stock.Fit and comfort was good.
25 September 2025
Reply from GO Outdoors - Wigan
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
The staff were really helpful in…
The staff were really helpful in locating the department I needed, as were the staff on the till.
However, I had visited the store based on an advertisement for swimwear, only to find that the stock in store was very limited.
23 September 2025
Unprompted review
Reply from GO Outdoors - Wigan
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Found a good variety and plenty of…
Found a good variety and plenty of bargains if you have a good look . Friendly staff . Always on hand and yhe store is never to busy
25 September 2025
Reply from GO Outdoors - Wigan
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
The product i required was in the store.
19 September 2025
Reply from GO Outdoors - Wigan
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Very disappointed go outdoors doesn’t…
Very disappointed go outdoors doesn’t accept blue light cards anymore
22 September 2025
Reply from GO Outdoors - Wigan
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great customer service from Gemma
I visited Go Outdoors in Wigan a few days ago as I’m looking for a new waterproof coat.
I met a lovely salesperson called Gemma who couldn’t have been more helpful .
She let me try on all the coats that liked and even went to get a work colleague from the warehouse that currently has one of the coats that I was interested in to tell me more about it.
Gemma was so helpful , such a professional approach to her work , I will definitely go back to this store for future purchases.
Thank you Gemma, you’re a star ⭐
18 September 2025
Unprompted review
Reply from GO Outdoors - Wigan
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Hiking shoes
I wanted some hiking shoes but not sure which. Staff member helped with sizes. I have used the Merrel shoes now for hiking. Very comfy
18 September 2025
Reply from GO Outdoors - Wigan
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Good range of walking shoes at…
Good range of walking shoes at reasonable prices but womens only start at size 4 with no option to order a size 3.
18 September 2025
Reply from GO Outdoors - Wigan
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
I knew broadly what I wanted
I knew broadly what I wanted, chose the walking shoes that I wanted. The gentleman who was in the shoe section wasn’t particularly engaging, he appeared slightly disinterested. Otherwise the usual positive experience.
17 September 2025
Reply from GO Outdoors - Wigan
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
I bought a bicycle in the Wigan Go…
I bought a bicycle in the Wigan Go Outdoor. The shop assistants are very kind. The bicycle specialist, Paul is very expert, helpful and conscientious.
When I went to pick up my new bicycle I got unwell feeling in the store. He looked after me very conscientiously until my husband arrived.
Next day when I was able to pick up the bike he set up it perfectly.
16 September 2025
Unprompted review
Reply from GO Outdoors - Wigan
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Called today for walking shoes
Called today for walking shoes. Nikki on footwear was very pleasant and helpful. So much so I bought a pair. Best of all they had my size in stock. Very satisfied Terry B.
17 September 2025
Unprompted review
Reply from GO Outdoors - Wigan
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Nikki was very helpful and knowledgeable.
Nikki was very helpful and knowledgeable
17 September 2025
Unprompted review
Reply from GO Outdoors - Wigan
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Thank you Sue and Zahleh, you really helped me 🙏
I wasn’t looking forward to shopping today as I wasn’t sure what I wanted for camping and cooking.
I asked a member of staff for help, her name was Sue.
She was brilliant. She asked me a few simple questions about what ideas I had and what budget I had. She walked me through my options and guided me, helping me get stuff, she really helped me. She also advised me on other stuff that I had not considered, but I can see now that I really need.
Once I had a trolley full of the stuff that I needed, Sue then introduced me to Zhaleh at the checkout.
Zhaleh advised me how to get over £50 of discount, I am over the moon. Thank you to Sue and Zhaleh for making my shopping experience so enjoyable 🙏
16 September 2025
Unprompted review
Reply from GO Outdoors - Wigan
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Good range of items
Good range of items, with options for different prices ranges. The staff are always helpful and friendly. It would be helpful if the dressing rooms had chairs to test how clothes fit and to put your own clothes.
11 September 2025
Reply from GO Outdoors - Wigan
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great Experience
Today Mandi & Paul Looked after me, they were a huge help with my items and nothing was too much trouble. Great sense of humour and we had a good laugh which made the experience more relaxing and enjoyable. Really great colleagues and a true asset to the business. There was an item out of stock, which stopped me from being able to get the bundle with my tent which was disappointing although the staff did explain that there was a delivery missing which may have caused that issue. Will visit again once the items i need are restocked.
12 September 2025
Unprompted review
Reply from GO Outdoors - Wigan
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Service is amazing never had any issues…
Service is amazing never had any issues in exchanging or returning items that weren't right fitting or slight damage staff always find the best deal and discounts suited for me or my partner
11 September 2025
Unprompted review
Reply from GO Outdoors - Wigan
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
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