My Scarpa Boots finally disintegrated after three years of every-day use ! So I found myself back at ‘Go Outdoors’ Wigan Branch, where I was happy to see a familiar face in The Lovely Mandy. Toget... See more
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I spoke to Nicola initially at the price match centre and then went to my local go outdoors in Wigan to try on and purchase a down jacket. I spoke with Caroline at the store who was very helpful and k... See more
Company replied
Wigan Store Visited a few weeks ago and needed some assistance with purchasing replacement poles. Chris was brilliant in assisting us and it felt like nothing was too much trouble. He even demo... See more
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I spent an hour at home trying to put 2 new 700-25c tyres on my bike, only to nip an inner tube and break 4 tyre levers ... And I consider myself handy when it comes to bicycles. In frustration, I wen... See more
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Company details
About GO Outdoors - Wigan
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Wallgate, Caroline Street, WN3 4EL, Wigan, United Kingdom
- 03443 876814
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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False advertising …
Yet again you are advertising products available in the store and you haven’t got them yet again , I was in the Wigan store 2wk ago looking at fishing rods and there was a rod made up of 2 entirely different rods it came from another store according to your staff
6 September 2025
Reply from GO Outdoors - Wigan
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent customer service
I was served today by a very helpful young man named Lucas, in the footwear department. He took the time to find the sandals I wanted and when they didn't have my size he explained my choices and checked out which other stores had my size. He then ordered them for me to be delivered to the Wigan store. Throughout the interaction Lucas was polite, well mannered and provided excellent customer service.
6 September 2025
Unprompted review
Reply from GO Outdoors - Wigan
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
5 star customer service
Served by Nikki today she was really helpful and gave 5star customer support when purchasing items out of stock in the store
31 August 2025
Unprompted review
Reply from GO Outdoors - Wigan
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Great help as usual from Chris P at the…
Great help as usual from Chris P at the fishing department, always helpful and very friendly.
Would highly recommend 😊
2 September 2025
Unprompted review
Reply from GO Outdoors - Wigan
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Served by chris in fishing department…
Served by chris in fishing department very help and always friendly to customers
1 September 2025
Unprompted review
Reply from GO Outdoors - Wigan
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Was served by an extremely experienced…
Was served by an extremely experienced sales person who was both helpful and courteous his name Chris P Wigan store.
He was very professional and nothing was too much trouble for him
Outstanding service
P .Farrell
29 August 2025
Unprompted review
Reply from GO Outdoors - Wigan
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Amazing lady
In 1 word.... Mandi. She was so knowledgeable and she actually cared about what I was buying. Asking me all the right question. She made my whole experience lovely. Thank you Mandi.
27 August 2025
Unprompted review
Reply from GO Outdoors - Wigan
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The tent was a 2 man tent it would only…
The tent was a 2 man tent it would only fit one 7 years old in wot a load of bull this was a disaster weekend all because of go outdoors will not be going agen I have spent thousands in there never again ... Martin
20 August 2025
Reply from GO Outdoors - Wigan
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Had what I needed and store nice and clean and quite busy
Had what I needed and person who dealt with me was good
21 August 2025
Reply from GO Outdoors - Wigan
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Christine was very helpful for me to…
Christine was very helpful for me to meeto.biy my wife two summer dresses she loved them
19 August 2025
Reply from GO Outdoors - Wigan
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Unbearable heat in the store need air…
Unbearable heat in the store need air con staff didn’t seem interested in helping apart from one older lady who helped me no toilet facilities working again been like this for weeks
18 August 2025
Reply from GO Outdoors - Wigan
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Orderefishing stuff d stuff on line ,sent me email…
Ordered stuff on line then they sent me email saying it was ready and when got there it wasn't and then I had to get different o e which was dearest a d guy who i spoken too was not very nice and speaker very loaded at .e as he was getting a angry with me because I said they should give me this item for same price as the other .and it was only 3 pounds for big company like go outdoors,
15 August 2025
Unprompted review
Reply from GO Outdoors - Wigan
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Chris is a valued member of staff
Chris was very passionate about his role and I saw him help out customers with a great level of customer service.
10 August 2025
Reply from GO Outdoors - Wigan
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
I love shopping at go outdoors
I love shopping at go outdoors, friendly staff, always very polite, and helpful. Bought our latest tent there and lots of other stuff, keep up the good work and don’t let your standards slip, thank you
Regards Andrew
8 August 2025
Reply from GO Outdoors - Wigan
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Same as always staff n prices 👍
6 August 2025
Reply from GO Outdoors - Wigan
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Staff went above and beyond !
Staff were extremely helpful and patient. Knowledgeable about the products. The only downside was the fact that they didn’t stock half sizes in Merrell walking shoes!
6 August 2025
Unprompted review
Reply from GO Outdoors - Wigan
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Very poor customer service
Very poor customer service. Ignoring all email's. Not recommended buy online .Never received my items. Can't get refund. Tracing info is not working online. Just lost 78 pound . Very,very disappointed. Never buy again. Rip off people.
25 July 2025
Unprompted review
Reply from GO Outdoors - Wigan
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Staff very helpful with good amount of…
Staff very helpful with good amount of stock, could be better with display only items for online only stock be able to see items and under stand size weights prior to online orders
1 August 2025
Reply from GO Outdoors - Wigan
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Great choice and brilliant prices with…
Great choice and brilliant prices with club card
22 July 2025
Reply from GO Outdoors - Wigan
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I needed a ordnance survey map
I needed a ordnance survey map , well saints has lost four library’s and will loose more , I can’t go into a library and simply browse a map
So I had to go Instore and find the correct map , I enjoy the hand held map and my map case complete with compass , call me old school but it’s the right way if your going outside always have the correct gear
21 July 2025
Reply from GO Outdoors - Wigan
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
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