I always have a great experience when I come here with my sister or close friend. Mandi is really helpful and polite. She never rushes you regards making a decision on items. Michelle is great offer... See more
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See what reviewers are saying
Me and my family were treated to excellent service from, Sue. She was so attentive to our needs, helpful, and engaging. Thank you, Sue. We’ll be back!
Company replied
I spent an hour at home trying to put 2 new 700-25c tyres on my bike, only to nip an inner tube and break 4 tyre levers ... And I consider myself handy when it comes to bicycles. In frustration, I wen... See more
Company replied
Wigan Store Visited a few weeks ago and needed some assistance with purchasing replacement poles. Chris was brilliant in assisting us and it felt like nothing was too much trouble. He even demo... See more
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Company details
About GO Outdoors - Wigan
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Wallgate, Caroline Street, WN3 4EL, Wigan, United Kingdom
- 03443 876814
4.7
Excellent
2K reviews
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Me and my family were treated to…
Me and my family were treated to excellent service from, Sue. She was so attentive to our needs, helpful, and engaging. Thank you, Sue. We’ll be back!
23 October 2026
Unprompted review
Reply from GO Outdoors - Wigan
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great customer service from Michelle
Michelle was very helpful and patient
21 October 2026
Unprompted review
Reply from GO Outdoors - Wigan
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
I always have great experience when I…
I always have a great experience when I come here with my sister or close friend. Mandi is really helpful and polite. She never rushes you regards making a decision on items. Michelle is great offering good advice on jackets and Emily on checkout is always friendly and nice.
20 October 2026
Unprompted review
Reply from GO Outdoors - Wigan
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Really productive visit today to Wigan…
Really productive visit today to Wigan branch due to very helpful and knowledgeable customer service particularly from Mandi assisted me getting the right equipment I needed along with some great tips, I would highly recommend the Wigan branch and thank you to Mandi.
6 October 2026
Unprompted review
Reply from GO Outdoors - Wigan
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Friendly, helpful and knowledgeable employees
I spent an hour at home trying to put 2 new 700-25c tyres on my bike, only to nip an inner tube and break 4 tyre levers ... And I consider myself handy when it comes to bicycles. In frustration, I went to the go outdoors in Wigan and Chris (the store manager) helped me. He worked up a proper sweat in getting the 2 tyres on, but did so with a smile and we chatted while he worked. He was a properly friendly, helpful and knowledgeable bloke. I cannot recommend enough!!!
27 September 2026
Unprompted review
Reply from GO Outdoors - Wigan
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Outdoor gear. provide a great range of…
Always provide a great range of products. Some great offers.
10 September 2026
Reply from GO Outdoors - Wigan
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
It said that my order was available to…
It said that my order was available to same day click and collect, which is why I bought it from here, as I needed it the following day. I then got a message saying there was a stock error. I got no more messages updating me on progress, even when I chased it up twice. It was 11 days late. Not impressed. The below usless response. I sent 2 messages that were unanswered. Yes I have collected it 11 days late.
11 September 2026
Reply from GO Outdoors - Wigan
Thank you for sharing your review with us in relation to your Click and Collect order.
We are sorry to hear that you have not received an update in relation to your Click and Collect order status.
Upon reviewing your order we can see that your order was unfortunately delayed to which our customer care team contacted you to advise of. We can see that you raised a webform with us however from reviewing this whilst your enquiry was received an automated response was sent with self-service options and instructions on how to request further assistance. We appreciate that this did not provide the support you were looking for at the time.
We can also confirm that the order has been collected from the selected collection address on the 21st of September. We do hope you will allow us to improve upon the service received in the future.
Kind regards
GO Outdoors Customer Care Team.
Today I was buying new walking boots…
Today I was buying new walking boots for my 10 year old and Nikki was so helpful. She had tons of knowledge, listened and understood what we wanted. Helped my son find boots that fit and he felt comfortable with. Can't thank her enough. Didn't even have to ask she just sorted everything. Very thoughtful and respectful.
Would happily come back again for the next pair.
19 September 2026
Unprompted review
Reply from GO Outdoors - Wigan
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
My Go outdoors experience
I found the items I required without any problem with the help of Michelle who was very helpful but not in the least pushy.
A first class lady to deal with.
15 September 2026
Unprompted review
Reply from GO Outdoors - Wigan
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Having Mandi and Paul assist me…
Having Mandi and Paul assist me comprehensively ,with my purchase ,discount and interaction.
Very much appreciated.
Thank you.for the my new boots,cheers.
16 September 2026
Unprompted review
Reply from GO Outdoors - Wigan
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Asked Anthony for help with a camping…
Asked Anthony for help with a camping cooker and gas bottle, the help we received was very professional he advised us and helped set it up. We used for the first time this weekend and was really satisfied .
I will definitely be back in store for more items as the experience was really professional.
10 September 2026
Unprompted review
Reply from GO Outdoors - Wigan
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Standard on customer service 🫤
5 September 2026
Reply from GO Outdoors - Wigan
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
First time campers
We booked a last minute first time camping trip and Christine was like our personal shopper, kitting us out with all the essentials and some fun gadgets for the kids.
Great experience
8 September 2026
Unprompted review
Reply from GO Outdoors - Wigan
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
This is the best go outdoors shop in…
This is the best go outdoors shop in the north West very helpful staff always happy to help and always have smiles on there faces especially mandi nikki and Anthony
10 September 2026
Unprompted review
Reply from GO Outdoors - Wigan
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Everything easy had to return a item no…
Everything easy had to return a item no problem
23 August 2026
Reply from GO Outdoors - Wigan
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Wigan
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
The staff are extremely helpful and…
The staff are extremely helpful and polite. They seem very well informed and trained. The service was excellent.
23 August 2026
Unprompted review
Reply from GO Outdoors - Wigan
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great service using click and collect
16 August 2026
Reply from GO Outdoors - Wigan
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
We came in at around 7:20pm 17/08/26…
We came in at around 7:20pm 17/08/26 and was looking at tents. We didn’t get his name but the lad who helped us was so nice and made sure we knew about the 4 for £2 with the tent. He has short hair and a beard and was really good and got us everything we needed. Absolutely fantastic customer service and retail workers definitely deserve more recognition 👌🏽Thankyou again.
17 August 2026
Unprompted review
Reply from GO Outdoors - Wigan
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
If I could do 6 stars I would !!
If I could do 6 stars I would !!! The shop manager Chris helped us with many queries and purchases from camping to bikes , his knowledge was excellent and his patience was brilliant, he even stayed late when his shift had finished to build us our grand daughters new bike , so to me that’s over and above his duties , excellent and well done Wigan go outdoors . I’d also like to say well done to the shop assistant lady from skelmersdale ( don’t know her name ) she helped us on buying jackets and clothing a credit to your company always smiling and great knowledge and advice on her subjects , we are over the moon with all our purchases and would recommend anyone to visit go outdoors Wigan as all the staff are great and products brilliant! Credit where it’s due , well done all the staff 6 stars not 5 👍
9 August 2026
Unprompted review
Reply from GO Outdoors - Wigan
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
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