GO Outdoors - Exeter Reviews 

4,410
TrustScore 5 out of 5

4.8

Stone Lane Retail Park CL Marsh Barton Road, EX2 8LH Exeter, GB


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Rated 5 out of 5 stars

Great experience in the shop - namely from a member of staff named Lewis (Exeter branch). Could not have been more helpful if he tried. Went above and beyond to help us find suitable footwear for upco... See more

Company replied

Rated 5 out of 5 stars

I had such a lovely experience buying my backpack for travelling today! Harry helped me make sure I got the right backpack for my trip, made sure it fitted me properly and was so knowledgeable and fri... See more

Company replied

Rated 2 out of 5 stars

Of 4 items showing as in stock on website, only 1 was actually in stock. ....but there were other more expensive options. Then got overcharged by £6 at checkout. Queried price and a hurried check... See more

Company replied

Rated 5 out of 5 stars

We visited GO Outdoors Exeter today and received absolutely fantastic service from Sam. Sam was incredibly helpful, knowledgeable and patient, taking the time to explain everything clearly and an... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Exeter

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Stone Lane Retail Park CL Marsh Barton Road, EX2 8LH, Exeter, United Kingdom

  • 01392 531855

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(4,410)

35,035 reviews in the last 12 months

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Rated 5 out of 5 stars

All a fantastic service

All a fantastic service. But would say getting things online is harder if you need to change any details on your delivery... but still very good if you like online next day delivery. But I found going in store a very pleasant experience with all staff very lovely and friendly and able to help. I like seeing all the tents up as that's what I brought.

20 May 2026
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lewis was extremely patient and…

Lewis was extremely patient and helpful. He shared his own DofE experience, which my children found interesting!

24 May 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Exeter Go Outdoors

We had a great visit to the Exeter branch of Go Outdoors. Harry could not have been more helpful in helping us select our trekking boots for the Atlas mountains. He was knowledgeable, able to provide some top tips from personal experience, and gave us plenty of time to make a decision. At no point did we feel pressured to make a decision, and I believe we would have received the same service had we been 'just looking'.
Great experience and will definitely return again - well worth the 2+hour drive!

28 May 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lewis was exceptionally helpful as we…

Lewis was exceptionally helpful as we looked at what was the best type of shoe to wear for our big trek he was patient really informative and went over above. Very very grateful and we bought a pair of shoes thank you.

31 May 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service & experience

Popped into the Exeter store to look at an e-bike. Josh was amazing, so knowledgeable, helpful & friendly. He is great credit to the store.

Alex was also very really helpful.

Briefly met the manager to give positive feedback & he clearly values his staff which also left a great impression.

A great experience, can really recommend.

Thank you so much
Tina

30 May 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good service

Having spent over £400 in the Taunton store and the D of E discount not being applied properly we went into Exeter store. Cody and Harry were brilliant in sorting it out to refund us the discount owed.

28 May 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

James was amazing!!

James was amazing!!! He was very helpful and showed us everything I need for my DofE. I would 100% recommend going to go outdoors to find your equipment!

28 May 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Teaching problems with new bike

I went into Exeter store after having new bike issues.
Met Alix who is doing a bike apprenticeship. He was absolutely fabulous! He couldn’t do enough to help me out. He was very efficient and knowledgable and made the whole experience a breath of fresh air. This chap is a credit to go-outdoors and I am one very happy customer.

28 May 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The young gentleman that served us was…

The young gentleman that served us was extremely helpful, even changed a item we selected which was damaged and we had not noticed so well done him

27 May 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great Shop

Service in the shop in Exeter was excellent. Prices are good and a great selection of fishing gear. Thank you

13 May 2026
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The sales assistant was excellent

The sales assistant was excellent. We needed a refund on a purchase we were collecting and then a repurchase of the same shoes as when we ordered them the Go Outdoors card wasn’t accepted. Apparently due to there not being an email address attached to it. This was rectified by the sales assistant.

11 May 2026
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service.
Ordered online the wrong item was delivered. This item was worth far more than the item I ordered.
I attended the nearest store to exchange the item. This exchange was conducted with excellent service and I left with the item I had originally ordered with a discount. Thank you

16 May 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was trying to find walking boots and…

I was trying to find walking boots and Harry was incredibly helpful as well as being endlessly patient!

15 May 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Alix was super helpful assisting me in…

Alix was super helpful assisting me in the purchase of a replacement gas bottle and regulator.
The Exeter store is always a pleasure to visit.

11 May 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Trying to find some new approach shoes…

Trying to find some new approach shoes Lewis was incredibly helpful and knowledgeable about all the different fittings of the different brands, rigidity of soles etc and most suitable ones for the job. Helped take our stuff to the tills. Fantastic experience and really appreciated Lewis’s helpful but non invasive manner, well done

10 May 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lewis was very helpful with helping my…

Lewis was very helpful with helping my daughter get her Duke of Edinburgh kit.

10 May 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lewis is great

Lewis is great! Very helpful indeed. Appreciate it.

10 May 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fast efficient service and very happy…

Fast efficient service and very happy with my goods.

1 May 2026
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul was very nice

3 May 2026
Unprompted review
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Hello,

Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.

Thank you for choosing to shop with us.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Would highly recommend a visit.

The store is so easy to navigate and finding the item I required was a simple process. Staff were very helpful and the price range is amazing. My entire experience was positive.

13 April 2026
GO Outdoors - Exeter logo

Reply from GO Outdoors - Exeter

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

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