Great experience in the shop - namely from a member of staff named Lewis (Exeter branch). Could not have been more helpful if he tried. Went above and beyond to help us find suitable footwear for upco... See more
Company replied
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See what reviewers are saying
I had such a lovely experience buying my backpack for travelling today! Harry helped me make sure I got the right backpack for my trip, made sure it fitted me properly and was so knowledgeable and fri... See more
Company replied
Of 4 items showing as in stock on website, only 1 was actually in stock. ....but there were other more expensive options. Then got overcharged by £6 at checkout. Queried price and a hurried check... See more
Company replied
We visited GO Outdoors Exeter today and received absolutely fantastic service from Sam. Sam was incredibly helpful, knowledgeable and patient, taking the time to explain everything clearly and an... See more
Company replied
Company details
About GO Outdoors - Exeter
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Stone Lane Retail Park CL Marsh Barton Road, EX2 8LH, Exeter, United Kingdom
- 01392 531855
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Served by a helpful Josh
Josh was great with my
Children and I today. Helpful, smiley and very customer focused.
20 June 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Went into buy a tent
Went into buy a tent, was asked if I need any help - amazing they were heavy.
Got to the till Josh was waiting with a smile I asked for help to the car and there was no grumble he was yep no problem.
I previously shopped and bought 4 other tents - and the service level was the same! Top notch!
20 June 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Sam T was helpful and knowledgeable.
Sam T was helpful and knowledgeable.
18 June 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service
Extremely fast delivery, helpful customer service if required. I needed to return an online purchase instore, no issues, good experience.
11 June 2026
Reply from GO Outdoors - Exeter
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
A 17 year old with a great attitude
I have used Go Outdoors many times. This time I wanted some walking shoes. Whilst looking Alfred came over and asked if I needed any assistance. Normally I would say no thanks but Alfred seemed enthusiastic and eager to help. He was very knowledgeable and helpful. For someone so young he came across as a person with much more experience.
17 June 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Josh is the best employee ive ever been…
Josh is the best employee ive ever been with. Very kind very sweet and he provided me with the help I need
THANKYOU JOSH
16 June 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Amazing customer service provided by a…
Amazing customer service provided by a young lad Josh at the Exeter store so helpful thank you so much mate
16 June 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Josh was very helpful and knowledgeable…
Josh was very helpful and knowledgeable about walking boots and sleeping bags. He went to a lot of trouble making sure we found the right pair of boots.
15 June 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Went in to buy some fishing bits to…
Went in to buy some fishing bits to take my son on his first trip fishing.
Robbie went above and beyond explaining what I needed and how to set things up. Really helpful and polite. I'd definitely return. Thanks to his tips we caught 2 Silver fish in a great spot. Did lose a bit of tackle so we'll be back again soon! Cheers Robbie.
13 June 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Very pleasant staff
6 June 2026
Reply from GO Outdoors - Exeter
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Thanks Harry!
Harry was so informative and so helpful! A great experience and so much more information that we expected! Thanks Harry!
13 June 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Walking boots- Alfred in the Exeter store was…
Alfred in the Exeter store was extremely helpful and knowledgeable with our purchase of walking boots and walking socks. Great selection of boots and shoes and great customer service. Thank you Alfred for helping my son
13 June 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Exceptional Customer Service
Went into the Exeter store today with a return. Bit of a complex history but Cody was exceptionally helpful. So refreshing to experience great customer service. 10/10
7 June 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Nothing was too much trouble for Lewis!
We visited the Exeter branch today to look at their tent selection. We had a few technical questions about the tents and Lewis was more than happy to help. He answered the questions and double check the information he gave us was correct too. Lewis was great, so helpful and nothing was too much trouble for him. We need more people like Lewis in retail. We will for sure be returning to the Exeter branch in future and will look out for Lewis especially if we have any slightly technical questions. He knows his stuff!
7 June 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Harry
Harry, the member of staff who helped us, was brilliant very knowledgeable and keen to help us.
27 May 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Alfred at the Exeter go outdoors was…
Alfred at the Exeter go outdoors was absolutely a 1st class example of customer service . I tried on literally every walking boot in the store as I have a charity walk yet his enthusiasm never wained. I employ 30 staff myself and wouldn employ him in a heartbeat !!! Thank you Alfred.
6 June 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Staff member on till was rude and not…
Staff member on till was rude and not helpful at all could do with some customer service training as no manners
6 June 2026
Unprompted review
Reply from GO Outdoors - Exeter
All feedback is appreciated and we are sorry to hear of your experience during your visit to one of our stores.
In order for this to be looked into with the store you attended we have reached out via Trust Pilot for further details. Please could you respond at your convenience.
We look forward to hearing from you.
Kind regards,
GO Outdoors Customer Care
The young man called Larry who served…
The young man called Larry who served me was excellent... I needed help and advice and he was bang on.
A good representative for your company
6 June 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Exeter click and collect good, shop not
Picked up an online order on Monday, the tent is great, very happy with it. Went back on Wednesday to buy some more stuff but the guy at the till was an unpleasant person. He couldn't find my membership straightaway and got very dismissive and sarcastic.
3 June 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for giving us 4 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
All a fantastic service
All a fantastic service. But would say getting things online is harder if you need to change any details on your delivery... but still very good if you like online next day delivery. But I found going in store a very pleasant experience with all staff very lovely and friendly and able to help. I like seeing all the tents up as that's what I brought.
20 May 2026
Reply from GO Outdoors - Exeter
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
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